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- Tasks: Manage IT capacity across secure VMware environments and optimise infrastructure for future demands.
- Company: Join CGI, a top-rated employer known for its inclusive and innovative culture.
- Benefits: Competitive salary, excellent pension, private healthcare, and a share scheme.
- Why this job: Make a real impact on high-profile projects while developing your career in tech.
- Qualifications: Experience in capacity management and understanding of ITIL practices required.
- Other info: Work onsite in Chippenham with a supportive community focused on growth.
The predicted salary is between 36000 - 60000 ÂŁ per year.
At CGI, you will play a vital role in ensuring our technology platforms remain resilient, scalable, and ready for the future. As an IT Capacity Manager, you will help shape how we deliver secure, high‑performing infrastructure that underpins mission‑critical services for our clients. You will work at the heart of complex VMware environments, driving proactive planning, insight‑led decision making, and measurable outcomes. Supported by a collaborative culture that values ownership and innovation, you will have the opportunity to influence strategy, optimise investment, and make a tangible impact across high‑profile programmes.
Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This position requires working onsite in Chippenham 5 days a week.
Your future duties and responsibilities:
- Take ownership of capacity management across on‑premise and hybrid VMware environments, ensuring infrastructure capability aligns with current and future business demand.
- Apply ITIL capacity management practices to proactively plan, monitor, and optimise compute, storage, and network resources, enabling reliable service delivery and value‑driven investment decisions.
- Work closely with technical and service teams to identify risks early, maintain service performance, and support long‑term infrastructure strategy.
- Encouraged to innovate, improve processes, and continuously enhance how capacity is managed across secure environments.
Key responsibilities include:
- Lead & Own ITIL‑aligned Business, Service, and Component Capacity Management
- Develop & Maintain capacity plans, forecasts, and demand models
- Monitor & Analyse utilisation, trends, and performance across VMware platforms
- Identify & Mitigate capacity risks and performance constraints proactively
- Produce & Present dashboards, reports, and insights for stakeholders
- Support & Advise on hardware refresh, expansion, and decommissioning decisions
Required qualifications to be successful in this role:
- Strong experience in capacity management within complex, secure IT environments.
- Solid understanding of ITIL practices and service lifecycle concepts.
- Analytical, detail‑focused, and confident engaging with stakeholders to translate data into clear, actionable insight.
- Proven experience working in Defence or similarly secure environments.
- Strong experience managing infrastructure capacity at scale.
- Hands‑on experience with capacity and monitoring tools (e.g. vRealize Operations or similar).
- Strong understanding of ITIL 4 practices.
- Experience working with Change, Incident, Problem, and Service Design processes.
- Foundational knowledge of VMware‑based infrastructure; VCF/VxRail desirable.
Skills:
- Capacity Management
What you can expect from us:
Together, as owners, let’s turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect, and belonging. Here, you’ll reach your full potential because you are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction. Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well‑being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our team—one of the largest IT and business consulting services firms in the world.
IT Capacity Manager (DV Security Clearance) in Chippenham employer: CGI
Contact Detail:
CGI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Capacity Manager (DV Security Clearance) in Chippenham
✨Tip Number 1
Network like a pro! Reach out to current or former CGI employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the IT Capacity Manager role. Personal connections can give you insights that job descriptions just can't.
✨Tip Number 2
Prepare for the interview by diving deep into ITIL practices and VMware environments. Brush up on your knowledge of capacity management tools like vRealize Operations. The more you know, the more confident you'll feel when discussing your expertise with the interviewers.
✨Tip Number 3
Showcase your analytical skills! Be ready to discuss how you've used data to drive decisions in past roles. Bring examples of how you've identified risks and optimised resources. This will demonstrate your ability to make actionable insights, which is key for this position.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in joining CGI and being part of our collaborative culture. Let's get you on board!
We think you need these skills to ace IT Capacity Manager (DV Security Clearance) in Chippenham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Capacity Manager role. Highlight your experience with capacity management and ITIL practices, and don’t forget to mention any relevant tools you've used, like vRealize Operations.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with CGI's mission. Be sure to mention your understanding of secure environments and your analytical approach.
Showcase Your Achievements: When detailing your experience, focus on measurable outcomes. Did you optimise resources or improve service delivery? Quantify your achievements to show how you can add value to CGI.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our community!
How to prepare for a job interview at CGI
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL practices, especially those related to capacity management. Be ready to discuss how you've applied these principles in past roles, particularly in secure environments. This will show that you understand the framework and can apply it effectively.
✨Showcase Your Analytical Skills
Prepare to demonstrate your analytical abilities by discussing specific examples where you've monitored and optimised infrastructure capacity. Use metrics and outcomes to illustrate your impact, as this will resonate well with the interviewers looking for data-driven decision-making.
✨Familiarise Yourself with VMware Tools
Since the role involves working with VMware environments, make sure you're familiar with tools like vRealize Operations. If you have hands-on experience, be ready to share insights on how you've used these tools to manage capacity and performance effectively.
✨Engage with Stakeholders
Prepare to talk about your experience engaging with various stakeholders. Highlight how you've translated complex data into actionable insights for different audiences. This will demonstrate your communication skills and ability to work collaboratively, which is crucial for this role.
