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For Companies At a Glance
- Tasks: Provide 2nd/3rd line support and engineering expertise in dynamic environments.
- Company: Join CGI, a leading IT and business consulting firm with a collaborative culture.
- Benefits: Enjoy competitive salary, health benefits, and opportunities for professional growth.
- Why this job: Make an impact by solving complex platform issues and enhancing automation workflows.
- Qualifications: Experience in 2nd/3rd line engineering and strong Windows Server skills required.
- Other info: Be part of a supportive team that values ownership, teamwork, and personal development.
The predicted salary is between 36000 - 60000 £ per year.
Responsibilities
- Provide 2nd/3rd line technical support and engineering expertise for incident, problem, and change management across production and non-production environments, including out-of-hours escalation as required.
- Administer and troubleshoot Windows Server platforms (AD, GPO, DNS, DHCP, IIS, clustering) in large-scale virtualised environments.
- Conduct root-cause analysis and resolution of complex platform issues.
- Maintain and enhance automation and deployment workflows using Ansible, CI/CD pipelines (e.g. GoCD), and platform-native automation tooling.
- Support Citrix and virtualised platforms such as VMware vSphere and vRealize Automation (vRA).
- Support Windows-based and Linux (RHEL/CentOS/Oracle v8+9) systems, including patching and configuration management.
- Monitor, maintain, and optimise system health, capacity, and performance using SCOM, Tripwire, and other enterprise monitoring and logging solutions.
- Collaborate with engineering functions to deliver reliable and secure services.
- Ensure systems are maintained in line with security, compliance, and accreditation requirements, supporting audits and vulnerability remediation activities.
- Produce and maintain technical documentation, runbooks, and operational procedures.
- Share knowledge and provide mentorship to junior team members.
Qualifications
- Essential Skills & Experience
- Experience in 2nd/3rd line engineering within secure or Defence environments.
- Strong experience in Windows Server administration within enterprise environments.
- Proficiency in Citrix and VMWare vSphere and vRealize Automation (vRA).
- Experience administering Active Directory environments, including Group Policy, trusts, and delegated administration.
- Experience with MECM (SCCM) or equivalent tooling for Windows patching and lifecycle management.
- Working knowledge of Linux systems (RHEL/Oracle).
- Skilled with monitoring tools such as SCOM.
- Knowledge of Git, Nexus, and CI/CD pipeline tools.
- Knowledge of Jumpboxes, AutoFS, and log rotation.
- Ability to communicate effectively with service owners, architects, and security stakeholders during incident and change activities.
- Desirable Skills
- Experience with Galaxy, Foreman/Katello, or GoCD (or alternatives).
- Familiarity with Trend, Nessus, or other security scanning tools.
- Knowledge of firewall administration.
- Knowledge of Ansible for automation or similar tools.
- Knowledge of enterprise backup, restore and disaster recovery solutions.
- Awareness of trust relationships and secure enterprise architectures.
Skills
- Active Directory
- Citrix Netscaler
- Linux
What you can expect from us
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because you are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our team—one of the largest IT and business consulting services firms in the world.
2nd/3rd Line Platform Engineer in Bristol employer: CGI
Contact Detail:
CGI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd/3rd Line Platform Engineer in Bristol
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common technical questions related to Windows Server, Citrix, and Linux systems. We recommend setting up mock interviews with friends or using online platforms to get comfortable with the format.
✨Tip Number 3
Show off your skills! Create a portfolio or GitHub repository showcasing your projects, especially those involving automation with Ansible or CI/CD pipelines. This gives potential employers a tangible look at what you can do.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace 2nd/3rd Line Platform Engineer in Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the job description. Highlight your experience with Windows Server, Citrix, and any relevant automation tools like Ansible. We want to see how your skills match up with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background in 2nd/3rd line support makes you a perfect fit. We love seeing enthusiasm and personality!
Showcase Your Problem-Solving Skills: In your application, don’t just list your skills—give us examples of how you've tackled complex platform issues in the past. We’re all about finding solutions, so show us how you’ve done it before!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get the best experience possible. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at CGI
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows Server, Citrix, and VMware vSphere. Be ready to discuss specific scenarios where you've administered these systems, as well as any troubleshooting you've done. The more examples you can provide, the better!
✨Showcase Your Problem-Solving Skills
Prepare to talk about complex platform issues you've resolved in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help demonstrate your analytical skills and how you approach root-cause analysis.
✨Familiarise Yourself with Automation Tools
Since automation is key for this role, make sure you can discuss your experience with Ansible, CI/CD pipelines, and any other relevant tools. If you have examples of how you've improved workflows or processes, be ready to share those insights.
✨Communicate Effectively
This role requires collaboration with various stakeholders, so practice articulating your thoughts clearly. Think about how you would explain technical concepts to non-technical team members. Good communication can set you apart from other candidates!
