At a Glance
- Tasks: Lead the delivery of high-quality IT services for key public sector clients.
- Company: Join CGI, a top UK tech and business consulting firm recognised for its inclusive culture.
- Benefits: Enjoy competitive salary, excellent pension, private healthcare, and a share scheme.
- Other info: Hybrid role with opportunities for professional growth and collaboration.
- Why this job: Make a real impact in public sector transformation while developing your career.
- Qualifications: Experience in IT service delivery and strong stakeholder management skills required.
The predicted salary is between 60000 - 75000 £ per year.
At CGI, you'll play a leading role in delivering secure, high-quality IT services that enable critical public sector organisations to achieve meaningful outcomes. As a Senior Service Delivery Manager, you'll help shape the success of a major transformation programme by driving service excellence, strengthening client partnerships, and ensuring services continue to evolve to meet changing business needs.
Working alongside experienced colleagues in a collaborative environment, you'll have the opportunity to influence strategy, champion continuous improvement, and make a lasting impact while developing your own career with one of the UK's leading technology and business consulting organisations.
Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position based primarily at our client site in Belfast (2–3 days per week), with occasional travel to the CGI Belfast office and home working.
Your future duties and responsibilities: In this role, you will lead the delivery of high-quality IT services for a key public sector client, ensuring operational excellence, strong governance, and an exceptional customer experience. You'll work closely with CGI leadership, client stakeholders, and delivery teams to oversee service performance, manage contractual commitments, and drive continual service improvement.
Key responsibilities:
- Lead & Deliver IT service delivery in line with agreed contractual commitments, SLAs and KPIs.
- Monitor & Report service performance through meaningful reporting, governance and regular client reviews.
- Manage & Resolve major incidents, escalations and service risks to minimise business impact.
- Drive & Improve continual service improvement initiatives that enhance service quality and customer satisfaction.
- Build & Strengthen trusted relationships with client stakeholders, delivery teams and third-party suppliers.
- Own & Manage service financials, ensuring effective budget management and commercial accountability.
- Coordinate & Govern licence, configuration and obsolescence management activities.
- Support & Mentor colleagues while promoting collaboration, knowledge sharing and service management best practice.
- Influence & Communicate complex technical and service information clearly to both technical and non-technical audiences.
Required qualifications to be successful in this role: To succeed in this role, you'll bring significant experience leading IT service delivery within complex environments, combined with excellent stakeholder management, commercial awareness, and a passion for delivering outstanding customer outcomes.
Essential qualifications:
- ITIL Foundation certification (or equivalent IT Service Management qualification).
- Proven experience managing IT service delivery within complex operational environments.
- Strong knowledge of ITSM principles, processes and service management tools.
- Demonstrable experience introducing, managing and reporting against SLAs and KPIs.
- Experience leading continual service improvement initiatives.
- Strong stakeholder management and client relationship skills.
- Experience managing major incidents, service escalations and operational risks.
- Commercial awareness with experience managing service budgets, contracts and financial performance.
- Excellent written and verbal communication skills, including the ability to explain technical concepts to non-technical audiences.
- Strong leadership skills with experience mentoring, coaching or leading multidisciplinary teams.
Desirable qualifications:
- Experience delivering services within the UK public sector.
- Knowledge of cloud-hosted services and digital transformation programmes.
- Experience with ServiceNow or other enterprise ITSM platforms.
- ITIL Managing Professional, ITIL Expert, or progression towards advanced ITIL certification.
- Experience supporting organisational change management initiatives.
- Relevant academic or professional qualifications in IT, Service Management or Project Management.
What you can expect from us: Together, as owners, let’s turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because you are invited to be an owner from day 1 as we work together to bring our Dream to life.
Service Delivery Manager in Belfast employer: CGI
CGI is an exceptional employer that fosters a culture of inclusivity and collaboration, making it a great place for Senior Programme Managers to thrive. With a commitment to professional growth, competitive benefits including a share scheme, and recognition as one of the UK's Best Employers, CGI offers a supportive environment where you can lead transformative projects in the energy sector while working alongside talented colleagues in Aberdeen. Join us to not only advance your career but also to be part of a community that values diversity and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Manager in Belfast
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what CGI values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges CGI might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at CGI!
✨Direct Apply to CGI
Let's not forget to apply directly through the CGI website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Service Delivery Manager in Belfast
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at CGI.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at CGI. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at CGI
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
