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For Companies At a Glance
- Tasks: Investigate and resolve technical incidents while ensuring application stability and security.
- Company: Join CGI, a leading IT services company with a focus on teamwork and innovation.
- Benefits: Enjoy a hybrid work model, career growth opportunities, and a supportive community.
- Why this job: Make a real impact by solving complex problems and improving essential applications.
- Qualifications: Experience in IT support, with skills in JAVA, .Net, and problem-solving.
- Other info: Be part of a friendly team that values ownership and collaboration.
The predicted salary is between 30000 - 42000 £ per year.
Overview
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Position Description: At CGI, we help clients deliver critical, high-profile services that keep communities moving. As an Application Support Analyst, you’ll play a vital role in ensuring essential applications remain secure, stable and fit for purpose. Working at the heart of a dynamic team, you’ll investigate and resolve incidents, deliver change, and contribute to ongoing service improvement. With exposure to a variety of complex and evolving technologies, this is an opportunity to take ownership of challenging problems, apply creativity in solution design, and build a career where you’re supported to grow while making a meaningful impact.
This is a hybrid position, with a Glasgow base. Regular office attendance (2-3 days per week) and occasional client site visits at short notice are required.
Key responsibilities
- Investigate & resolve technical incidents, ensuring timely and effective solutions
- Monitor & manage incidents in line with ITIL standards and best practice
- Conduct root cause analysis and problem investigations
- Implement technical changes and support project delivery tasks
- Ensure security, integrity, availability and performance of application environments
- Collaborate with offshore colleagues, vendors and 3rd parties to maintain stability
- Produce high-quality technical documentation and apply governance rigor
- Contribute to service improvements and quality assurance initiatives
Required Qualifications To Be Successful In This Role
- Proven IT support background with application support experience
- Technical skills in JAVA, .Net, WebSphere, MSSQL, T-SQL (or similar)
- Experience of IT Service Management tools such as GIT or Jira
- Strong problem-solving skills and programming knowledge
- Understanding of system maintenance and daily operational checks
- Knowledge of Azure / AWS hosting services and browser-based applications
- Experience contributing to technical projects and delivering IT change
- Strong communication and documentation skills (MS Word/Excel etc.)
- Ability to collaborate across teams, including offshore colleagues
About CGI
Together, as owners, let’s turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. You’ll be part of an open, friendly community of experts and will be supported to grow your career with training and development opportunities. CGI Partners benefit from collective success and actively shape the company’s strategy and direction.
Job details
Seniority level: Entry level
Employment type: Full-time
Job function: Information Technology
Industries: IT Services and IT Consulting
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Application Support Analyst employer: CGI
Contact Detail:
CGI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Analyst
✨Tip Number 1
Network like a pro! Reach out to current or former employees at CGI on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Since this role involves JAVA, .Net, and more, we should be ready to discuss our experience and solve some real-time problems.
✨Tip Number 3
Show off our problem-solving skills! During interviews, share specific examples of how we've tackled technical incidents in the past. This will demonstrate our ability to think on our feet.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can keep track of our application status easily.
We think you need these skills to ace Application Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Application Support Analyst role. Highlight your relevant experience with application support, technical skills like JAVA and .Net, and any IT Service Management tools you've used. We want to see how you fit into our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with our needs. Don’t forget to mention your problem-solving abilities and your experience with complex technologies.
Showcase Your Technical Skills: In your application, be sure to showcase your technical skills clearly. Mention your experience with MSSQL, T-SQL, and any cloud services like Azure or AWS. We love seeing candidates who can hit the ground running!
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at CGI
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially in JAVA, .Net, and MSSQL. Be ready to discuss how you've used these technologies in past roles, as well as any experience with IT Service Management tools like GIT or Jira.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled technical incidents in the past. Think about specific challenges you faced, the steps you took to resolve them, and the outcomes. This will demonstrate your ability to think critically and act decisively.
✨Understand the Company Culture
Familiarise yourself with CGI's values around ownership, teamwork, and respect. During the interview, reflect these values in your answers and show how you can contribute to their friendly community of experts.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the team dynamics. Inquire about ongoing projects, collaboration with offshore teams, or how they approach service improvements. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
