Agile Delivery Manager

At CGI, we help transform essential public services through innovative technology, collaborative delivery and solutions that make a meaningful difference to people's lives. As an Agile Delivery Manager, you'll play a pivotal role in delivering complex digital programmes for our client, ensuring high-quality outcomes that support critical government services. You'll take ownership of delivery, empower multidisciplinary teams and bring fresh thinking to complex challenges while maintaining strong governance and accountability.

Working alongside experienced colleagues and trusted client partners, you'll have the opportunity to influence delivery approaches, develop team capabilities and drive continuous improvement. Supported by CGI's global expertise and collaborative culture, you'll build your career while helping shape the future of public sector digital services.

Your future duties and responsibilities:

• Take ownership of delivering complex, high-impact digital services and programmes within a challenging public sector environment.
• Lead Agile delivery teams, ensuring work remains aligned with client priorities, contractual commitments and wider programme objectives.
• Establish effective delivery plans, manage risks and dependencies, and maintain clear governance and accountability throughout the delivery lifecycle.
• Coach colleagues, encourage shared ownership and use meaningful delivery insights to support informed decision-making.
• Strengthen delivery capability, improve team performance and ensure successful outcomes for our clients and the people who rely on their services.

Key responsibilities:

• Lead & Deliver: Take ownership of complex Agile delivery teams, ensuring successful delivery of digital products, services and outcomes aligned with programme and client objectives.
• Plan & Govern: Establish and maintain delivery plans, milestones, forecasts, reporting and controls, ensuring alignment with contractual commitments and wider programme governance.
• Coach & Empower: Lead, mentor and support multidisciplinary teams, embedding effective Agile, Scrum and Lean practices while encouraging accountability and continuous learning.
• Manage Risks & Dependencies: Proactively identify and resolve risks, issues, blockers and cross-team dependencies, escalating material concerns with clear recommendations.
• Optimise & Innovate: Use delivery metrics, team feedback and Agile health checks to improve performance, remove inefficiencies and introduce smarter ways of working.
• Engage & Influence: Build trusted relationships with CGI colleagues, stakeholders and supplier partners, facilitating decisions and managing expectations in complex delivery environments.
• Assure Quality & Compliance: Maintain strong delivery governance, applying CGI's Management Foundation and relevant government assurance requirements, including GDS and Cabinet Office processes.
• Manage Resources & Financials: Oversee team capacity, resource allocation, budgets, forecasts, costs and commercial performance to support sustainable delivery.
• Drive Collaboration: Coordinate local and distributed teams, facilitate effective ceremonies and promote transparent communication across technical and non-technical stakeholders.
• Champion Continuous Improvement: Strengthen delivery practices, share knowledge and support the development of high-performing teams through coaching and practical improvements.

Required qualifications to be successful in this role:

To succeed in this role, you'll bring substantial experience managing complex Agile delivery within large-scale digital or technology programmes, ideally in the public sector or similarly regulated environments. You'll combine strong delivery leadership with practical knowledge of Agile, Scrum, Lean and traditional project governance, enabling you to adapt your approach to different delivery challenges.

Essential skills and experience:

• Proven experience leading complex, high-risk digital or technology delivery across multidisciplinary teams.
• Strong practical knowledge of Agile delivery frameworks, Scrum ceremonies, Lean principles and continuous improvement techniques.
• Experience working across Agile, Waterfall and hybrid environments, aligning team-level delivery with programme governance and contractual commitments.
• Demonstrated ability to manage delivery plans, schedules, milestones, forecasts, dependencies and change controls.
• Strong experience managing risks, issues, impediments and escalations in complex delivery environments.
• Proven ability to influence senior stakeholders, manage challenging conversations and build effective client and supplier relationships.
• Experience leading, motivating and developing delivery teams, promoting accountability, collaboration and continuous improvement.
• Understanding of structured delivery governance, quality assurance and regulatory requirements.
• Experience monitoring project budgets, forecasts, costs, resource utilisation and financial performance.
• Ability to interpret throughput, delivery forecasts, team performance indicators and other metrics to support evidence-based decisions.
• Excellent communication, facilitation and negotiation skills, with the ability to engage technical and non-technical audiences.

Desirable skills and experience:

• Previous experience delivering digital transformation programmes within UK central government or other public sector organisations.
• Knowledge of Government Digital Service (GDS) standards, Cabinet Office assurance processes and government delivery governance.
• Experience operating within complex, multi-supplier delivery environments.
• Familiarity with CGI's Management Foundation or comparable enterprise delivery governance frameworks.
• Experience managing contractual commitments, statements of work, change control and commercial delivery performance.
• Relevant professional certifications such as Certified Scrum Master (CSM), Professional Scrum Master (PSM), AgilePM, PRINCE2 Agile or SAFe.
• Experience supporting recruitment, resource planning and capability development within delivery teams.

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because you are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.