At a Glance
- Tasks: Provide software and hardware support to clients and end users in a hybrid role.
- Company: Join CGI, a leading IT and business consulting firm with a strong team culture.
- Benefits: Competitive salary, excellent pension, private healthcare, and a share scheme.
- Other info: Be part of a diverse community and enjoy excellent career growth opportunities.
- Why this job: Make a real impact supporting the British Army with innovative software solutions.
- Qualifications: Military communications experience or strong Satcom/VHF skills required.
The predicted salary is between 44595 - 54505 £ per year.
CGI are looking for a Production Support Analyst to join a strong existing In Service Support team in a client facing capacity to provide a wide range of software and hardware support to the client and end user.
This position will be a hybrid position, based out of our Leatherhead office three days per week (Tues-Thurs).
Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance.
Your future duties and responsibilities FC BISA is a long running programme developing bespoke software solutions in Fire Control and Battlespace Management for the British Army.
Currently developing several major software releases concurrently and supporting operational systems, the project team is currently around 55 members.
- Key Duties
- Contribute to a range of support tasks including the installation, configuration, operation and maintenance of CGI`s FCA and FC BISA products.
- Produce user guide documentation in the form of Army Equipment Support Publications (AESP), Train the Trainer (T3) packs and deliver T3 courses for both FC BISA and FCA.
- Support programmes of test, trials and training both in-house and occasionally on-site (non-operational).
- Monitor E-Classroom equipment usage, repairs and spares availability and identify trends.
- Monitor software issues passed by users or user representatives to CGI and identify trends.
- Support availability to users, and user representatives, of equipment and material supplied by CGI under the FC BISA programme.
- Required qualifications to be successful in this role
- Military communications experience or strong Satcom/VHF experience. Team player with ability & willingness to work collectively and as an individual with minimal supervision.
- Able to represent CGI with the client team and senior users.
- Ability to reprioritize workload, according to programme priorities.
- Attention to detail for documentation production and reviews.
- Good communication skills (both oral & written) and the ability to work with multiple teams across the programme.
- Ability to work to tight timescales within budget.
- Willingness to get involved in other tasks as and when required.
- Desired Competencies
- Army/Artillery communications knowledge, background, or experience. Ideally holding Qualified Gunnery Instructor (QGI) qualification, but not essential.
- Technical Author qualifications
- Ideally some prior experience of operating FC BISA and/or FCA.
- UK MOD procurement processes or providing Support.
- Working knowledge of Defence Standards.
Together, as owners, let's turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging.
Here, you'll reach your full potential because ...
You are invited to be an owner from day 1 as we work together to bring our Dream to life.
That's why we call ourselves CGI Partners rather than employees.
We benefit from our collective success and actively shape our company's strategy and direction.
Your work creates value.
You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You'll shape your career by joining a company built to grow and last.
You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our team -one of the largest IT and business consulting services firms in the world.
CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named one of the 'World's Best Employers' by Forbes magazine.
We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee.
We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant.
Join us and you'll be part of an open, friendly community of experts.
We'll train and support you in taking your career wherever you want it to go.
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Training and Support SME (Military) employer: CGI Group Inc.
CGI Group Inc. is an exceptional employer that fosters a dynamic work culture, encouraging innovation and collaboration among its employees. With a strong focus on professional development, the company offers numerous growth opportunities tailored to enhance your skills in the maritime sector. Located in Chippenham, you will benefit from a supportive environment that values work-life balance while engaging in meaningful projects that make a real impact.
StudySmarter Expert Advice🤫
We think this is how you could land Training and Support SME (Military)
✨Join Local Tech Meetups
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✨Contribute to Open Source Projects
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We think you need these skills to ace Training and Support SME (Military)
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at CGI Group Inc..
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at CGI Group Inc. and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at CGI Group Inc.
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If CGI Group Inc. uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
