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For Companies At a Glance
- Tasks: Provide technical support for system, software, hardware, and network queries.
- Company: Join CGI, a growing company driving ambitious IT careers with impactful projects.
- Benefits: Enjoy hybrid work, generous leave, health insurance, and a share scheme.
- Why this job: Be part of a supportive team that values improvement and client satisfaction.
- Qualifications: Good communication skills and knowledge of Microsoft Operating Systems required.
- Other info: Previous Service Desk experience is a plus, but not essential.
The predicted salary is between 24700 - 26000 £ per year.
Be part of something exciting! CGI drives the most ambitious IT careers. We are an established and growing company that can offer you the opportunity to work on projects in a supportive and collaborative environment, that will impact the world.
Our Service Desk Technical Analyst support a wide range of organisation’s such Council Workers supporting major cities, Government agencies and large UK commercial businesses.
What you’ll be doing day-to-day:
You will provide technical support for incoming queries related to system, software, hardware and networks. You will be problem solving for our clients over the phone, which involves quite a bit of talking and then following up with them to make sure an issue has been resolved properly and in good time.
You must have good written communication skills as you will need to log calls accurately via bespoke applications.
To be successful within this role you will be able to think beyond just problem resolution, by actively identifying opportunities for improvement.
You will be able to take control and understand your own goals in order to perform to the highest standard for your clients.
You will have the ability to problem solve and trouble shoot within a busy environment. You must have sound written and spoken communication skills and be able to work under your own initiative as well as part of a team.
You will have excellent knowledge of Microsoft Operating Systems and Applications.
Previous experience working on a Service Desk or a similar environment working to SLA’s is advantageous but not essential
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£24,700 – £26,000 per annum, including 25 days’ annual leave plus Bank Holidays
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Generous share scheme (3% + 3% matching), flexible retirement plan, private health and dental insurance, cycle to work scheme, buy and sell holidays, plus many more.
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Hybrid working – 2 days in the office, 3 days at home.
Service Desk Technical Analyst employer: CGI Group Inc.
Contact Detail:
CGI Group Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Technical Analyst
✨Tip Number 1
Familiarize yourself with common technical issues related to system, software, hardware, and networks. This will not only help you during the interview but also demonstrate your proactive approach to problem-solving.
✨Tip Number 2
Practice your communication skills by engaging in mock support calls with friends or family. This will help you become more comfortable with explaining technical concepts clearly and effectively.
✨Tip Number 3
Research CGI's projects and values to understand their work culture better. Being able to discuss how your goals align with theirs can set you apart from other candidates.
✨Tip Number 4
Prepare examples of how you've identified opportunities for improvement in previous roles. This will showcase your ability to think beyond just problem resolution, which is crucial for this position.
We think you need these skills to ace Service Desk Technical Analyst
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of a Service Desk Technical Analyst. Highlight your problem-solving skills and ability to communicate effectively, as these are crucial for the role.
Tailor Your CV: Customize your CV to reflect relevant experience in technical support, especially any roles involving system, software, hardware, or network troubleshooting. Mention any previous work in a Service Desk environment if applicable.
Craft a Strong Cover Letter: Write a cover letter that showcases your written communication skills. Explain why you are excited about the opportunity at CGI and how your skills align with their needs, particularly in terms of improving processes and client satisfaction.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, as clear communication is key for this position.
How to prepare for a job interview at CGI Group Inc.
✨Showcase Your Communication Skills
Since the role involves a lot of talking and written communication, practice articulating your thoughts clearly. Be prepared to demonstrate how you would handle a technical query over the phone and how you would log that call accurately.
✨Demonstrate Problem-Solving Abilities
Think of examples from your past experiences where you successfully resolved technical issues. Be ready to discuss your thought process and how you identify opportunities for improvement beyond just fixing problems.
✨Familiarize Yourself with Microsoft Systems
Brush up on your knowledge of Microsoft Operating Systems and Applications. Be prepared to answer questions related to these systems and possibly troubleshoot a hypothetical issue during the interview.
✨Understand the Importance of SLAs
Even if you don't have direct experience working with Service Level Agreements (SLAs), familiarize yourself with their significance in a service desk environment. Be ready to discuss how you would prioritize tasks to meet client expectations.
