At CGI, we help clients transform critical IT services into resilient, high-performing experiences that deliver measurable business value. As a Manager, Consulting Delivery specialising in Major Incident Management and Problem Management, you'll shape how complex services perform, lead teams through continual improvement, and build trusted relationships with senior clients and partners. You'll have the autonomy to influence strategy and develop innovative, while being backed by an open community of experts who share knowledge and ideas. Ideally based at or near our Waterton, Bridgend office, you'll combine service leadership, commercial awareness and people development to strengthen client outcomes and help evolve the future of service delivery at CGI. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position. Your future duties and responsibilities IIn this role, you will take ownership of service delivery across Major Incident Management (MIM) and Problem Management, ensuring engagements deliver against client expectations, commercial objectives and service commitments. You'll build trusted relationships with clients, VPs, Directors, suppliers and partner organisations, identifying opportunities to improve services, increase efficiency and introduce innovative, experience-led approaches. You will also lead and develop a team of approximately 15-30 CGI Partners, creating an environment where people can perform at their best and progress their careers. Supported by CGI's wider community of experts, you'll bring new ideas to service delivery, develop expertise to turn emerging thinking into better client and user outcomes. Lead
Manager Consulting Delivery - Major Incident & Problem Management employer: CGI Group Inc.
At CGI, we pride ourselves on fostering a culture of ownership and collaboration, where every team member is valued as a partner from day one. Located in Leatherhead, our supportive environment encourages continuous learning and innovation, providing ample opportunities for professional growth while working on impactful projects in the Space, Defence and Intelligence sector. With competitive benefits, including private healthcare and a share scheme, CGI is committed to your well-being and career development, making it an exceptional place to thrive.
