At a Glance
- Tasks: Provide top-notch IT support and manage service requests in a fast-paced environment.
- Company: Join CGI Group Inc., a leader in IT services with a focus on customer satisfaction.
- Benefits: Enjoy comprehensive insurance, medical plans, and flexible time off.
- Other info: Work in a 24/7 rota and gain valuable experience in the IT industry.
- Why this job: Be part of a dynamic team and enhance your problem-solving skills while helping customers.
- Qualifications: Strong communication skills and a passion for technology are essential.
The predicted salary is between 25000 - 35000 £ per year.
CGI Group Inc. is seeking a motivated individual for a customer-facing IT Service Desk position in Liverpool.
This role involves operational support by managing service requests and incidents, delivering excellent customer service, and working on lifecycle activities.
Successful candidates will possess strong problem-solving skills, excellent communication abilities, and must be willing to work in a 24/7/365 rota.
Benefits include comprehensive insurance, medical plans, and flexible time off.
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We think you need these skills to ace Liverpool 24/7 IT Service Support Analyst
Customer Service
Problem-Solving Skills
Communication Skills
Incident Management
Service Request Management
Operational Support
Lifecycle Activities
