At a Glance
- Tasks: Provide hands-on technical support for user devices and workplace technologies.
- Company: Join CGI, a leader in delivering seamless digital workplace experiences.
- Benefits: Enjoy medical benefits, flexible time off, and a pension plan.
- Other info: Work onsite 5 days a week with excellent career growth opportunities.
- Why this job: Make a meaningful impact while growing your technical skills in a supportive team.
- Qualifications: Experience in desktop support and strong troubleshooting skills required.
The predicted salary is between 30000 - 40000 € per year.
At CGI, we help organisations deliver seamless digital workplace experiences that keep people connected, productive, and supported. As an Onsite End User Compute Engineer, you will play a vital role in providing hands‑on technical support across user devices and workplace technologies, ensuring colleagues and clients receive an outstanding support experience. Working within a collaborative and fast‑paced environment, you’ll take ownership of resolving technical issues, supporting modern workplace solutions, and maintaining operational excellence across critical user services.
From delivering face‑to‑face support at a dedicated Tech Bar to enabling smooth device deployments and collaboration technologies, you’ll have the opportunity to make a meaningful impact while continuing to grow your technical expertise within a supportive team culture. In this role, you will provide onsite technical support for end‑user devices and workplace technologies across assigned locations, acting as a visible and approachable point of contact for users requiring assistance. You will work within a dedicated Tech Bar environment, resolving desktop hardware, software, and connectivity issues efficiently while delivering a professional and customer‑focused support experience.
Responsibilities- Provide & Resolve face‑to‑face desktop and end‑user technical support
- Support & Maintain laptops, desktops, mobile devices, and workplace technologies
- Deliver & Configure device provisioning, installations, swaps, and upgrades
- Troubleshoot & Escalate hardware, software, and connectivity incidents
- Support & Maintain meeting room and collaboration technologies
- Collaborate & Communicate with Service Desk and specialist support teams
- Monitor & Ensure compliance with operational standards and SLAs
- Document & Update incidents, requests, and technical resolutions accurately
- Contribute & Improve user experience and continuous service improvement initiatives
Qualifications
To succeed in this role, you should have strong experience providing onsite desktop and end‑user support within enterprise environments, alongside excellent customer service and communication skills. You’ll be comfortable troubleshooting a wide range of hardware and software issues, working independently, and managing priorities effectively while delivering a high‑quality support experience to users.
- Proven experience in onsite desktop or end‑user computing support roles
- Strong troubleshooting skills across Windows desktop environments and end‑user devices
- Experience supporting hardware, software, and peripheral issues
- Knowledge of device provisioning, installations, and asset management processes
- Experience supporting collaboration and meeting room technologies
- Strong customer service and face‑to‑face support capabilities
- Ability to work independently within service management processes and SLAs
- Excellent communication, organisational, and problem‑solving skills
Desirable Qualifications
- Experience working within enterprise or managed service environments
- Familiarity with ITIL processes and service management tools
- Knowledge of mobile device support and workplace collaboration platforms
- Experience supporting secure or regulated environments
Benefits
- Insurance coverage
- Medical benefits
- Pension plan
- Member Assistant Programme
- Check4Cancer
- Flexible time off
- Share Purchase Plan
- Member discounts
- Dental benefits
- Vision benefits
- Profit Participation Plan
- Health and Wellbeing Programme
Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This role is based onsite with our client 5 days a week.
EUC Engineer in Leicester employer: CGI Group Inc.
At CGI, we pride ourselves on being an exceptional employer that fosters a collaborative and fast-paced work culture, where your contributions as an EUC Engineer will be valued and impactful. With a strong focus on employee growth, we offer extensive benefits including medical coverage, flexible time off, and a Health and Wellbeing Programme, ensuring you have the support needed to thrive both personally and professionally. Working onsite with our clients, you'll enjoy a dynamic environment that encourages continuous learning and development while delivering outstanding technical support experiences.
StudySmarter Expert Advice🤫
We think this is how you could land EUC Engineer in Leicester
✨Tip Number 1
Network like a pro! Reach out to current employees at CGI or in similar roles on LinkedIn. A friendly chat can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 2
Prepare for the interview by practising common technical questions related to end-user support. We recommend setting up mock interviews with friends or using online platforms to get comfortable with your responses.
✨Tip Number 3
Show off your problem-solving skills during the interview! Be ready to discuss specific examples of how you've tackled technical issues in the past. This will demonstrate your hands-on experience and ability to think on your feet.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace EUC Engineer in Leicester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the EUC Engineer role. Highlight your hands-on technical support experience and any relevant troubleshooting skills to show us you’re the right fit!
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about providing outstanding support experiences. Share specific examples of how you've resolved technical issues in the past, and let your personality shine through!
Showcase Your Communication Skills:Since this role involves face-to-face support, it’s crucial to demonstrate your excellent communication abilities. Use clear and concise language in your application to show us you can effectively interact with users.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s a straightforward process, and we can’t wait to see your application come through!
How to prepare for a job interview at CGI Group Inc.
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows desktop environments and end-user devices. Be ready to discuss specific troubleshooting scenarios you've encountered in the past and how you resolved them.
✨Show Off Your Customer Service Skills
Since this role is all about providing outstanding support, think of examples where you've gone above and beyond for a user. Highlight your face-to-face support experiences and how you maintained a professional attitude even under pressure.
✨Familiarise Yourself with the Company Culture
Research CGI's values and work culture. Understanding their approach to collaboration and service management will help you align your answers with what they’re looking for, showing that you’re a great fit for their team.
✨Prepare Questions to Ask
Have a few thoughtful questions ready to ask at the end of your interview. This could be about their current projects, team dynamics, or how they measure success in the role. It shows your genuine interest and helps you assess if it’s the right fit for you.
