At a Glance
- Tasks: Lead live service delivery and enhance operational processes for a cutting-edge cloud platform.
- Company: Join CGI, a leader in innovative technology solutions with a collaborative culture.
- Benefits: Enjoy flexible time off, health benefits, and a pension plan while working remotely.
- Other info: UK Security Clearance needed; hybrid role with opportunities for career growth.
- Why this job: Make a real impact in service delivery for defence and government clients.
- Qualifications: Experience in IT service management and strong stakeholder engagement skills required.
The predicted salary is between 50000 - 60000 £ per year.
At CGI, we deliver innovative technology solutions that help our clients achieve mission‑critical outcomes. As a Service Delivery Manager, you will support the transition of a new on‑premises cloud platform into live service for the client, manage the live service delivery, define and maintain operational processes, collaborate with stakeholders, monitor performance, drive service excellence, and ensure robust governance and operational processes.
Responsibilities
- Lead and manage live service delivery activities across the programme.
- Define and maintain operational processes, procedures, and support documentation.
- Collaborate and coordinate with project, engineering, and customer stakeholders.
- Monitor and improve service performance and operational effectiveness.
- Establish and mature service management governance and reporting.
- Support and facilitate service transition and operational readiness activities.
- Manage and communicate service issues, risks, and escalations.
- Drive and enhance continuous service improvement initiatives.
Qualifications
- Experience delivering and managing IT services within complex environments.
- Strong organisational and stakeholder management skills.
- Ability to develop effective service processes and documentation.
- Proven experience in Service Delivery Management or IT Service Management roles.
- Strong documentation and process development skills.
- Experience managing operational services and support functions.
- Ability to engage effectively with technical and non‑technical stakeholders.
- Strong communication, organisational, and problem‑solving skills.
- Experience working with Ministry of Defence (MOD) customers or programmes.
- Ability to drive service improvements and operational best practice.
- UK Security Clearance or eligibility to obtain clearance, ITIL certification or practical ITIL experience.
- Experience supporting cloud‑based or hybrid infrastructure environments.
- Knowledge of service transition and operational readiness activities.
- Experience within defence, government, or highly regulated environments.
Job Details
Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to obtain clearance. This is a hybrid position with remote working available and occasional travel to Leatherhead.
Benefits
- Insurance coverage
- Medical benefits
- Pension plan
- Member Assistant Programme
- Check4Cancer
- Flexible time off
- Share Purchase Plan
- Member discounts
- Dental benefits
- Vision benefits
- Profit Participation Plan
- Health and Wellbeing Programme
Service Deliver Manager (SC Cleared) in Leatherhead employer: CGI Group Inc.
At CGI, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. As a Service Delivery Manager, you will benefit from comprehensive medical and dental coverage, a robust pension plan, and flexible time off, all while working in a supportive environment that prioritises employee growth and well-being. With opportunities to engage with high-profile defence and government clients, you will play a crucial role in delivering mission-critical technology solutions, making your work both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Service Deliver Manager (SC Cleared) in Leatherhead
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what CGI Group Inc. values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges CGI Group Inc. might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at CGI Group Inc.!
✨Direct Apply to CGI Group Inc.
Let's not forget to apply directly through the CGI Group Inc. website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Service Deliver Manager (SC Cleared) in Leatherhead
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at CGI Group Inc..
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at CGI Group Inc.. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at CGI Group Inc.
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
