At a Glance
- Tasks: Join a team providing software and hardware support for the British Army's bespoke solutions.
- Company: CGI, a leading tech company with a strong focus on client service.
- Benefits: Enjoy flexible time off, medical benefits, and a pension plan.
- Other info: Hybrid role with opportunities for professional growth and teamwork.
- Why this job: Make a real difference in supporting critical projects for the British Army.
- Qualifications: Experience in technical support and strong communication skills required.
The predicted salary is between 35000 - 45000 £ per year.
CGI are looking for a Production Support Analyst to join a strong existing In Service Support team in a client‑facing capacity, providing a wide range of software and hardware support to the client and end user. This hybrid position is based out of our Leatherhead office three days per week (Tues‑Thurs) and requires a UK Security Clearance or eligibility for clearance due to the secure nature of the programme. The role supports the FC BISA project, a long‑running bespoke software solution for the British Army, which is currently in its major release and support phase within a team of around 55 members.
Responsibilities
- Contribute to a range of support tasks including the installation, configuration, operation and maintenance of CGI’s FCA and FC BISA products.
- Produce user guide documentation in the form of Army Equipment Support Publications (AESP), Train the Trainer (T3) packs and deliver T3 courses for both FC BISA and FCA.
- Support programmes of test, trials and training both in‑house and occasionally on‑site (non‑operational).
- Monitor E‑Classroom equipment usage, repairs and spares availability and identify trends.
- Monitor software issues passed by users or user representatives to CGI and identify trends.
- Support availability to users, and user representatives, of equipment and material supplied by CGI under the FC BISA programme.
- Team player with ability & willingness to work collectively and as an individual with minimal supervision.
- Able to represent CGI with the client team and senior users.
- Ability to reprioritise workload, according to programme priorities.
- Attention to detail for documentation production and reviews.
- Good communication skills (both oral & written) and the ability to work with multiple teams across the programme.
- Ability to work to tight timescales within budget.
- Willingness to get involved in other tasks as and when required.
Desired Competencies
- Army/Artillery communications knowledge, background, or experience.
- Ideally holding Qualified Gunnery Instructor (QGI) qualification, but not essential.
- Technical Author qualifications.
- Ideally some prior experience of operating FC BISA and/or FCA.
- UK MOD procurement processes or providing Support.
- Working knowledge of Defence Standards.
Benefits
- Insurance coverage
- Medical benefits
- Pension plan
- Member Assistant Programme
- Check4Cancer
- Flexible time off
- Share Purchase Plan
- Member discounts
- Dental benefits
- Vision benefits
- Profit Participation Plan
- Health and Wellbeing Programme
Production Support Analyst in Leatherhead employer: CGI Group Inc.
CGI is an exceptional employer, offering a dynamic work environment in Leatherhead where collaboration and innovation thrive. With a strong focus on employee growth, CGI provides comprehensive benefits including medical coverage, flexible time off, and a robust pension plan, ensuring that team members are well-supported both personally and professionally. Joining the In Service Support team means being part of a dedicated group that plays a crucial role in supporting the British Army, making your work not only meaningful but also rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Production Support Analyst in Leatherhead
✨Tip Number 1
Network like a pro! Reach out to current or former employees at CGI on LinkedIn. A friendly chat can give us insider info about the role and maybe even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your technical knowledge related to FC BISA and FCA. We want to show that we’re not just a good fit, but the best fit for the team!
✨Tip Number 3
Practice our communication skills! Since this role involves client-facing tasks, let’s rehearse how we’d explain complex tech concepts in simple terms. It’ll make us stand out!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets seen by the right people. Plus, it shows we’re serious about joining the CGI team!
We think you need these skills to ace Production Support Analyst in Leatherhead
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Production Support Analyst role. Highlight relevant experience, especially in software and hardware support, and any knowledge of Army communications or Defence Standards. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Mention your ability to work both independently and as part of a team, and don’t forget to showcase your communication skills. We love a good story!
Showcase Your Attention to Detail:Since this role involves producing documentation like user guides and training packs, make sure to demonstrate your attention to detail in your application. A well-structured CV and cover letter will show us you can handle the documentation side of things with ease.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at CGI Group Inc.
✨Know Your Stuff
Make sure you brush up on your knowledge of the FC BISA and FCA products. Understand their installation, configuration, and maintenance processes. Being able to discuss these in detail will show that you're not just familiar with the role but genuinely interested in it.
✨Showcase Your Communication Skills
Since this role involves client-facing responsibilities, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated complex information in the past, especially in a training or support context. This will highlight your ability to represent CGI well.
✨Demonstrate Team Spirit
This position requires collaboration with various teams. Think of instances where you've worked as part of a team, especially under tight deadlines. Be ready to share how you contributed to the team's success and how you can bring that same energy to CGI.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to prioritise tasks. Prepare scenarios where you've had to manage multiple priorities or troubleshoot issues effectively. This will help you illustrate your capability to handle the demands of the role.
