At a Glance
- Tasks: Design and optimise service solutions for clients, shaping technology delivery across the UK.
- Company: Join CGI, a leading tech company with a collaborative and innovative culture.
- Benefits: Enjoy competitive salary, flexible time off, and comprehensive health benefits.
- Other info: Hybrid role with travel; excellent career growth and development opportunities.
- Why this job: Make a real impact on service excellence and business transformation while mentoring others.
- Qualifications: Strong experience in service management and ITIL certification required.
The predicted salary is between 60000 - 75000 £ per year.
This is a hybrid position located in London, United Kingdom, with an expectation to travel 2‑3 days a week to CGI offices or client sites. Due to the secure nature of the programme, the successful candidate will need to hold UK Security Clearance or be eligible to obtain it.
As a Service Architect at CGI, you will design, assure, and optimise service solutions that shape how our clients deliver technology services across the UK. You will develop strategies, define operating models, and guide clients through the full service management lifecycle, ensuring solutions are practical, scalable, and outcome‑focused. You will take ownership of key engagements, collaborate closely with client stakeholders, and apply creativity to solve complex service challenges while being supported by a strong, experienced team. You will also mentor junior consultants, share best practice, and contribute to a culture built on collaboration, curiosity, and continuous improvement. Your work will directly influence service excellence, operational resilience, and business transformation for a diverse client base.
Key Responsibilities
- Lead & innovate: develop service management strategies and shape new service architectures aligned to client goals.
- Design & deliver: create SDPs, HLDs, and LLDs, ensuring clear, robust roadmaps for service delivery.
- Assure & optimise: review, assure, and enhance service designs using ITIL and industry best practice.
- Define & collaborate: work with stakeholders to articulate service requirements and integrate new solutions into operational environments.
- Develop & improve: assess and refine service processes, driving continuous improvement across tools, workflows, and operating models.
- Guide & support: mentor junior consultants and promote best practice across the advisory community.
- Shape & grow: contribute to business development by identifying opportunities and designing tailored service management solutions.
Qualifications
- Strong experience across the full service management lifecycle.
- Demonstrable expertise in service strategy and service design.
- ITIL Foundation certification (minimum).
- Experience in IT project management, process design, and improvement.
- Proven ability to assure service designs and provide constructive feedback.
- Strong stakeholder engagement and communication skills.
- Experience mentoring or coaching teams.
- Understanding of ITSM tooling (e.g., ServiceNow, BMC Remedy).
- Solid commercial awareness across SLAs, contracts, and multi‑supplier environments.
Benefits
- Competitive salary
- Insurance coverage
- Medical benefits
- Pension plan
- Member Assistant Programme
- Check4Cancer
- Flexible time off
- Share Purchase Plan
- Member discounts
- Dental benefits
- Vision benefits
- Profit Participation Plan
- Health and Wellbeing Programme
- Private healthcare and share scheme (3.5% + 3.5% matching)
ITSM Service Architect employer: CGI Group Inc.
CGI is an exceptional employer that fosters a collaborative and innovative work culture, making it an ideal place for ITSM Service Architects to thrive. With a strong emphasis on employee growth, you will have the opportunity to mentor junior consultants while working on impactful projects that drive service excellence across diverse clients. Located in London, this hybrid role offers flexibility, competitive benefits, and a commitment to continuous improvement, ensuring that your contributions are valued and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land ITSM Service Architect
✨Network Like a Pro
Get out there and connect with people in the industry! Attend meetups, webinars, or even casual coffee chats. The more you engage with others, the better your chances of hearing about job openings that might not even be advertised.
✨Show Off Your Skills
Don’t just talk about your experience; demonstrate it! Create a portfolio or case studies showcasing your service management strategies and designs. This will give potential employers a clear picture of what you can bring to the table.
✨Tailor Your Approach
When reaching out to companies, make sure to tailor your message to each one. Highlight how your skills align with their needs, especially in areas like ITIL practices and service design. Personalisation goes a long way!
✨Apply Through Our Website
We encourage you to apply directly through our website for the best chance at landing that ITSM Service Architect role. It shows your commitment and gives us a chance to see your application in the best light!
We think you need these skills to ace ITSM Service Architect
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of ITSM Service Architect. Highlight your experience in service management and any relevant ITIL certifications. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about service architecture and how you can contribute to our team. Be sure to mention any specific projects or experiences that showcase your expertise.
Showcase Your Stakeholder Engagement Skills:In your application, emphasise your ability to engage with stakeholders effectively. Share examples of how you've collaborated with clients or teams to deliver successful service solutions. We love seeing those communication skills in action!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at CGI Group Inc.
✨Know Your ITSM Inside Out
Make sure you brush up on your knowledge of IT service management principles, especially ITIL. Be ready to discuss how you've applied these concepts in real-world scenarios, as this will show your expertise and understanding of the service management lifecycle.
✨Showcase Your Problem-Solving Skills
Prepare examples of complex service challenges you've tackled in the past. Highlight your creative solutions and how they benefited the client. This will demonstrate your ability to innovate and lead in service architecture.
✨Engage with Stakeholders
Think about how you've collaborated with stakeholders in previous roles. Be prepared to discuss specific instances where you articulated service requirements and integrated solutions. This will showcase your strong communication skills and stakeholder engagement.
✨Mentorship Matters
Since mentoring junior consultants is part of the role, come ready to share your experiences in coaching or guiding teams. Discuss how you've contributed to a culture of continuous improvement and best practices, which aligns with the company's values.
