At a Glance
- Tasks: Analyse and solve complex service challenges to create lasting business value.
- Company: Join CGI, a leading global IT and business consulting firm.
- Benefits: Enjoy competitive salary, flexible time off, and comprehensive health benefits.
- Other info: Collaborative environment with excellent career growth opportunities.
- Why this job: Make a real impact by shaping innovative solutions for clients.
- Qualifications: Experience in IT service management or consulting with strong analytical skills.
The predicted salary is between 49500 - 60500 £ per year.
At CGI, we help clients turn complex service challenges into practical improvements that create lasting business value. As an IT Service Management (ITSM) Consultant, you'll work with clients to analyse problems, uncover opportunities and shape solutions that improve how technology services support their organisations. You'll take ownership of analysis and recommendations, using evidence and structured problem solving to influence decisions and deliver measurable outcomes. You'll have the freedom to explore new ideas and challenge assumptions while working alongside an open, collaborative community of experts who will support your development. This is an opportunity to strengthen your consulting expertise, build trusted client relationships and contribute to services and solutions that make a meaningful difference.
As an ITSM Consultant, you will work as part of our advisory team working with clients and other CGI teams to understand business and service management challenges, gather relevant information and apply structured analysis to identify practical solutions. You'll take ownership of your analysis, draw evidence-based conclusions and communicate recommendations clearly through high-quality reports, presentations and other client deliverables. You'll collaborate with a range of stakeholders to shape and support the implementation of agreed solutions, bringing new ideas to ambiguous or complex challenges. Supported by experienced colleagues and CGI's wider community of experts, you'll deepen your service management and consulting expertise while contributing to client engagements, proposals and future business opportunities.
- Analyse & Solve: Apply structured problem-solving techniques to investigate business and service management challenges and identify root causes.
- Shape & Recommend: Develop practical solutions that create value for clients and support wider engagement objectives.
- Gather & Assess: Identify relevant qualitative and quantitative information and determine the appropriate level of detail for analysis.
- Communicate & Influence: Produce compelling reports, presentations, schedules and documentation for client and internal audiences.
- Engage & Collaborate: Build effective relationships with client and CGI stakeholders and contribute confidently to meetings and presentations.
- Implement & Support: Help translate recommendations into agreed solutions and support their successful implementation.
- Contribute & Grow: Analyse stakeholders and potential opportunities to support proposals and future business development.
- Develop & Share: Build your service management expertise, stay current with industry developments and share knowledge with colleagues.
You'll bring experience in IT service management (ITSM), business analysis or consulting, supported by strong analytical and structured problem solving skills. You should be comfortable working directly with stakeholders, translating evidence into recommendations and operating confidently within complex or ambiguous environments. You'll also bring a collaborative approach and the curiosity to continue developing your expertise with support from colleagues across CGI.
Good knowledge of IT Service Management, with the ability to relate technology services to business challenges and outcomes. Strong analytical and structured problem-solving skills, with the ability to evaluate information and develop evidence-based recommendations. Practical knowledge of business analysis practices, techniques and standards, including an understanding of different analysis models. Strong written communication skills, with experience producing professional reports, presentations and supporting documentation. Confident stakeholder engagement skills, with the ability to contribute effectively to client and internal meetings. Good commercial awareness, including an understanding of how individual engagements contribute to wider client and business objectives. Ability to work effectively with ambiguity and under pressure across different working environments. Proven ability to collaborate with a range of internal and external stakeholders while developing trusted professional relationships. A graduate or postgraduate qualification in business, management or a related discipline is desirable.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because you are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position.
ITSM Consultant employer: CGI Group Inc.
At CGI, we pride ourselves on fostering a culture of ownership and collaboration, where every team member is valued as a partner from day one. Located in Leatherhead, our supportive environment encourages continuous learning and innovation, providing ample opportunities for professional growth while working on impactful projects in the Space, Defence and Intelligence sector. With competitive benefits, including private healthcare and a share scheme, CGI is committed to your well-being and career development, making it an exceptional place to thrive.
StudySmarter Expert Advice🤫
We think this is how you could land ITSM Consultant
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what CGI Group Inc. values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges CGI Group Inc. might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at CGI Group Inc.!
✨Direct Apply to CGI Group Inc.
Let's not forget to apply directly through the CGI Group Inc. website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace ITSM Consultant
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at CGI Group Inc..
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at CGI Group Inc.. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at CGI Group Inc.
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
