At a Glance
- Tasks: Lead IT service management projects and enhance client operations with innovative solutions.
- Company: Join a forward-thinking consultancy shaping the future of IT services in the UK.
- Benefits: Enjoy flexible time off, health benefits, and a supportive work environment.
- Other info: Hybrid role with travel opportunities and excellent career growth potential.
- Why this job: Make a real impact on how technology transforms user experiences across sectors.
- Qualifications: Experience in IT Service Management and strong communication skills are essential.
The predicted salary is between 60000 - 80000 £ per year.
Discover where complex meets meaningful as an ITSM Consultant in our Business Consulting and Service Advisory Practice team. You will be part of a team that combines subject matter and technical expertise with business understanding, providing our clients with the insights to build next‑generation IT services and operating models. Help tackle challenges across the public and private sector, shaping the future of how fundamental technologies connect and transform the user experience in the UK.
Essential Responsibilities
- Lead and support service management assessments, design, and improvement initiatives.
- Apply operational expertise to enhance ITSM processes, workflows, and operating models.
- Contribute to client engagements on‑site, strengthening service delivery capabilities.
- Support bid activity and solution design for service advisory opportunities.
- Collaborate with peers to evolve consultancy tools, methods, and best practices.
- Advise on service management tooling, automation, and modern ways of working.
Essential Requirements
- Strong experience across the IT Service Management lifecycle (ITIL v3 or ITIL 4).
- Proven background in service management process implementation and improvement.
- Excellent stakeholder engagement, communication, and presentation skills.
- Ability to produce high‑quality written outputs such as reports and proposals.
- Confidence working across varied client environments and assignments.
- Willingness to travel within the UK for client engagements.
Desirable Skills
- Experience with SIAM, ISO standards, cloud services, automation, and public sector environments.
- ITIL Expert or Managing Professional certification (or progress toward).
- Knowledge of a broad range of ITSM functions including Service Desk, Incident Management, Problem Management, Change Management, and Service Asset and Configuration Management.
Travel and Security
- Hybrid role; required to travel 1–2 days per week to client sites or CGI offices.
- Must be eligible and willing to undergo SC clearance.
Benefits
- Insurance coverage
- Medical benefits
- Pension plan
- Member Assistant Programme
- Check4Cancer
- Flexible time off
- Share Purchase Plan
- Member discounts
- Dental benefits
- Vision benefits
- Profit Participation Plan
- Health and Wellbeing Programme
ITSM Consultant in Gloucester employer: CGI Group Inc.
Join a forward-thinking team as an ITSM Consultant, where your expertise will directly influence the evolution of IT services across diverse sectors in the UK. Our collaborative work culture fosters innovation and professional growth, supported by comprehensive benefits including flexible time off, health and wellbeing programmes, and opportunities for continuous learning. Experience the unique advantage of working in a hybrid role that balances client engagement with the flexibility to thrive in a dynamic environment.
