At a Glance
- Tasks: Provide hands-on IT support and resolve tech issues for colleagues.
- Company: Join a dynamic team in a leading tech environment.
- Benefits: Enjoy competitive salary, flexible time off, and comprehensive health benefits.
- Other info: Great opportunities for growth and development in a collaborative setting.
- Why this job: Make a real difference by enhancing user experience with technology.
- Qualifications: Experience in IT support and strong troubleshooting skills required.
The predicted salary is between 40000 - 45000 £ per year.
Overview
In this role, you will provide hands‑on, face‑to‑face technical support for end users from a dedicated Tech Bar and across the client site, ensuring colleagues receive a seamless and professional IT support experience.
You will diagnose and resolve desktop, laptop, peripheral, and workplace technology issues while taking ownership of incidents and service requests through to completion, working closely with the Service Desk and specialist technical teams to maintain a secure, compliant, and high‑performing end‑user environment.
Key Responsibilities
- Provide & Resolve – Deliver first and second‑line support for desktop, laptop, mobile device, and peripheral issues.
- Diagnose & Troubleshoot – Investigate and resolve hardware, software, operating system, and application incidents.
- Support & Engage – Deliver professional face‑to‑face support through the onsite Tech Bar.
- Provision & Deploy – Configure, build, deploy, replace, and refresh end‑user devices.
- Maintain & Optimise – Ensure devices remain secure, compliant, and aligned with operational standards.
- Support & Collaborate – Assist with meeting room and collaboration technology to maximise user productivity.
- Own & Deliver – Manage incidents and service requests within agreed SLAs, escalating where appropriate.
- Improve & Innovate – Identify opportunities to enhance support processes and the overall end‑user experience.
- Document & Communicate – Maintain accurate support records and provide clear updates to users and stakeholders.
Qualifications
- Experience supporting Windows desktop and laptop environments in an enterprise setting.
- Strong troubleshooting skills across hardware, software, peripherals, and workplace technologies.
- Experience with device provisioning, imaging, deployment, and hardware refresh activities.
- Knowledge of Microsoft 365 and standard desktop productivity applications.
- Experience supporting collaboration and meeting room technologies.
- Excellent customer service and face‑to‑face communication skills.
- Ability to prioritise workload and manage incidents within agreed service levels.
- Experience using IT Service Management (ITSM) tools.
- Proactive, organised approach with a focus on continuous improvement.
- Eligibility to obtain UK Security Clearance, or be eligible to undergo clearance.
Benefits
- Insurance coverage.
- Medical benefits.
- Pension plan.
- Member Assistant Programme.
- Check4Cancer.
- Flexible time off.
- Share Purchase Plan.
- Member discounts.
- Dental benefits.
- Vision benefits.
- Profit Participation Plan.
- Health and Wellbeing Programme.
- Competitive salary.
- Excellent pension.
- Private healthcare.
- Share scheme (3.5% + 3.5% matching).
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EUC Engineer employer: CGI Group Inc.
CGI Group Inc. is an exceptional employer that fosters a dynamic work culture, encouraging innovation and collaboration among its employees. With a strong focus on professional development, the company offers numerous growth opportunities tailored to enhance your skills in the maritime sector. Located in Chippenham, you will benefit from a supportive environment that values work-life balance while engaging in meaningful projects that make a real impact.
