At a Glance
- Tasks: Lead user research to enhance digital public services for the UK government.
- Company: Join a forward-thinking team dedicated to user-centred design.
- Benefits: Enjoy flexible time off, health benefits, and a pension plan.
- Other info: Hybrid role with opportunities for professional growth and development.
- Why this job: Make a real difference by improving accessibility and user experiences.
- Qualifications: Experience in user research and knowledge of government standards required.
The predicted salary is between 40000 - 50000 £ per year.
As a User Researcher, you will lead and deliver user research activities that shape and improve digital public services across UK government programmes. You will work closely with designers, product managers, developers and stakeholders to uncover user needs, identify service pain points, and ensure solutions are inclusive, accessible and aligned with Government Digital Service standards. Your insights will directly influence service design decisions and contribute to the successful delivery of user‑centred outcomes.
Key Responsibilities
- Lead and deliver user research activities across government digital services.
- Conduct and analyse qualitative and quantitative research using a range of approved methods.
- Develop and present research findings, personas, empathy maps and user journey insights.
- Collaborate and influence multidisciplinary teams and stakeholders to embed user‑centred design.
- Support and guide service assessments aligned to Government Service Standards.
- Champion and improve accessibility and inclusive research practices aligned to WCAG 2.2AA.
- Identify and address user pain points and opportunities for service enhancement.
- Ensure and maintain ethical research practices, privacy standards and compliance requirements.
Qualifications
- Proven experience conducting user research within a UK government environment.
- Strong understanding of the GOV.UK Service Manual, Government Service Standards and Design Principles.
- Knowledge of WCAG 2.2AA accessibility standards and inclusive research practices.
- Experience using qualitative and quantitative research methods.
- Ability to analyse and synthesise research findings into actionable recommendations.
- Strong stakeholder engagement and influencing skills.
- Experience working within agile, multidisciplinary delivery teams.
- Excellent written and verbal communication skills.
- Understanding of ethical research practices, consent and data privacy requirements.
Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position.
User Researcher in City of Westminster employer: CGI Group Inc.
As a User Researcher with us, you'll be part of a dynamic team dedicated to enhancing digital public services across the UK government. We pride ourselves on fostering a collaborative work culture that values inclusivity and accessibility, offering robust employee growth opportunities through continuous learning and development. With comprehensive benefits including flexible time off, health and wellbeing programmes, and a commitment to ethical research practices, we ensure our employees feel valued and empowered in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land User Researcher in City of Westminster
✨Show Off Your Portfolio
In the world of UX/UI design, your portfolio speaks volumes! Make sure it's packed with your best work and showcases your process, not just the final product. We want to see how you tackle design challenges, so consider adding case studies that reflect your thought process and user-centric approach.
✨Get Involved in Design Communities
Jump into local or online design meetups and workshops! Places like UXPA or local design events can be goldmines for networking and learning. Plus, mingling with fellow designers can introduce you to potential job openings that might not be listed elsewhere.
✨Tailor Your Applications
When you find a role that excites you, like the one at CGI Group Inc. for a User Researcher, make your application count! Highlight specific projects and skills that directly relate to the job description. Hiring managers are looking for candidates who fit into their specific team, so show them you’re the one!
✨Leverage Social Media
Don't underestimate the power of social media in finding a UX/UI design job! Follow design leaders on platforms like Twitter or Instagram, share your work, and engage in conversations. It’s a great way to get noticed by recruiters and even catch wind of openings at companies like CGI Group Inc. before they go live!
We think you need these skills to ace User Researcher in City of Westminster
Some tips for your application 🫡
Showcase Your Design Process:When you're applying for a UX/UI Design role like User Researcher at CGI Group Inc., make sure to include examples that clearly highlight your design process. We want to see not just the final product but also the journey that led you there—wireframes, user personas, and iterations demonstrate your thought process and user-centric approach!
Tailor Your Portfolio:A tailor-made portfolio is crucial for a full-time design role! Curate your best projects that align with the kind of work CGI Group Inc. does. We suggest including 3-5 case studies that showcase a variety of skills such as wireframing, prototyping, and user testing to really make your application pop.
Craft a Compelling Cover Letter:Your cover letter should not just be a summary of your CV. Use it to express why you’re excited about UX/UI Design and what draws you specifically to CGI Group Inc.. Mention any relevant experience, tools you’re proficient in (like Sketch or Figma), and how you can contribute to their projects.
Highlight Collaboration Skills:In the world of UX/UI Design, teamwork is crucial. Make sure to highlight any past experiences where you worked in cross-functional teams. Illustrate how you communicated design decisions and listened to feedback, as this will resonate well with the culture at CGI Group Inc..
How to prepare for a job interview at CGI Group Inc.
✨Show Off Your Portfolio
When you're gunning for a full-time UX/UI design role, your portfolio is your best friend! Make sure you've got a solid selection of your work, showcasing not just the final designs, but the process behind them—think wireframes, user flows, and any user research you've conducted. During the interview with CGI Group Inc., be prepared to discuss your design decisions and how they solve specific user problems.
✨Prepare for Design Challenges
Expect to face some practical design tasks during your interview. CGI Group Inc. might ask you to tackle a quick design challenge or critique an existing interface. Brush up on your problem-solving skills and try to articulate your thought process as you work through these scenarios. Showing how you approach a design problem is just as important as the final output!
✨Know the Tools of the Trade
Familiarise yourself with the tools commonly used in the industry—figma, Adobe XD, or Sketch should be second nature to you. Be ready to discuss your preferred tools during the interview and how they've shaped your design process at previous positions. This knowledge could give you an edge at CGI Group Inc.!
✨Show Passion for User Experience
In a full-time UX/UI design role, having a genuine passion for improving user interactions can set you apart. Be prepared to share instances when you went above and beyond to ensure a great user experience in your previous projects. This will demonstrate that you’re not just a designer, but a user advocate, which is exactly what CGI Group Inc. is looking for.
