At a Glance
- Tasks: Design and optimise service solutions for clients, shaping technology delivery across the UK.
- Company: Join CGI, a leading tech company with a collaborative and innovative culture.
- Benefits: Enjoy competitive salary, flexible time off, health benefits, and a pension plan.
- Other info: Hybrid role with opportunities for mentoring and continuous improvement.
- Why this job: Make a real impact on service excellence and business transformation for diverse clients.
- Qualifications: Strong experience in service management and ITIL certification required.
The predicted salary is between 60000 - 75000 £ per year.
This is a hybrid position located in London, United Kingdom, with an expectation to travel 2‑3 days a week to CGI offices or client sites. Due to the secure nature of the programme, the successful candidate will need to hold UK Security Clearance or be eligible to obtain it.
As a Service Architect at CGI, you will design, assure, and optimise service solutions that shape how our clients deliver technology services across the UK. You will develop strategies, define operating models, and guide clients through the full service management lifecycle, ensuring solutions are practical, scalable, and outcome‑focused. You will take ownership of key engagements, collaborate closely with client stakeholders, and apply creativity to solve complex service challenges while being supported by a strong, experienced team. You will also mentor junior consultants, share best practice, and contribute to a culture built on collaboration, curiosity, and continuous improvement. Your work will directly influence service excellence, operational resilience, and business transformation for a diverse client base.
Key Responsibilities
- Lead & innovate: develop service management strategies and shape new service architectures aligned to client goals.
- Design & deliver: create SDPs, HLDs, and LLDs, ensuring clear, robust roadmaps for service delivery.
- Assure & optimise: review, assure, and enhance service designs using ITIL and industry best practice.
- Define & collaborate: work with stakeholders to articulate service requirements and integrate new solutions into operational environments.
- Develop & improve: assess and refine service processes, driving continuous improvement across tools, workflows, and operating models.
- Guide & support: mentor junior consultants and promote best practice across the advisory community.
- Shape & grow: contribute to business development by identifying opportunities and designing tailored service management solutions.
Qualifications
- Strong experience across the full service management lifecycle.
- Demonstrable expertise in service strategy and service design.
- ITIL Foundation certification (minimum).
- Experience in IT project management, process design, and improvement.
- Proven ability to assure service designs and provide constructive feedback.
- Strong stakeholder engagement and communication skills.
- Experience mentoring or coaching teams.
- Understanding of ITSM tooling (e.g., ServiceNow, BMC Remedy).
- Solid commercial awareness across SLAs, contracts, and multi‑supplier environments.
Benefits
- Competitive salary
- Insurance coverage
- Medical benefits
- Pension plan
- Member Assistant Programme
- Check4Cancer
- Flexible time off
- Share Purchase Plan
- Member discounts
- Dental benefits
- Vision benefits
- Profit Participation Plan
- Health and Wellbeing Programme
- Private healthcare and share scheme (3.5% + 3.5% matching)
ITSM Service Architect in City of Westminster employer: CGI Group Inc.
At CGI, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration, creativity, and continuous improvement. As an ITSM Service Architect in London, you will benefit from competitive salaries, comprehensive health and wellbeing programmes, and opportunities for professional growth through mentorship and business development initiatives. Our commitment to employee satisfaction and development, combined with the chance to work on impactful projects across diverse client sectors, makes CGI a rewarding place to advance your career.
StudySmarter Expert Advice🤫
We think this is how you could land ITSM Service Architect in City of Westminster
✨Network Like a Pro
Get out there and connect with people in the industry! Attend meetups, webinars, or even casual coffee chats. The more you engage with others, the better your chances of hearing about job openings that might not even be advertised.
✨Show Off Your Skills
Don’t just talk about your experience; demonstrate it! Create a portfolio or case studies showcasing your service management strategies and designs. This will help potential employers see your practical skills in action.
✨Tailor Your Approach
When reaching out to companies, make sure to tailor your message to each one. Highlight how your skills align with their needs, especially in areas like ITIL practices and service optimisation. Personal touches can make a big difference!
✨Apply Through Our Website
We encourage you to apply directly through our website for the best chance at landing that role. It shows your commitment and gives us a clear view of your application. Plus, we love seeing candidates who take the initiative!
We think you need these skills to ace ITSM Service Architect in City of Westminster
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of ITSM Service Architect. Highlight your experience in service management and any relevant ITIL certifications. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about service architecture and how you can contribute to our team. Be sure to mention any specific projects or experiences that showcase your expertise.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled complex service challenges in the past. We love creativity and innovation, so don't hold back on sharing your thought process and outcomes!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at CGI Group Inc.
✨Know Your ITSM Inside Out
Make sure you brush up on your knowledge of IT service management principles, especially ITIL. Be ready to discuss how you've applied these concepts in past roles, as this will show your expertise and understanding of the service management lifecycle.
✨Showcase Your Problem-Solving Skills
Prepare examples of complex service challenges you've tackled in previous positions. Highlight your creative solutions and how they benefited the client. This will demonstrate your ability to innovate and think critically, which is key for a Service Architect.
✨Engage with Stakeholders
Since stakeholder engagement is crucial, practice articulating how you’ve collaborated with clients and team members in the past. Be ready to discuss specific instances where you defined service requirements and integrated new solutions into operational environments.
✨Mentorship Matters
As mentoring junior consultants is part of the role, think about your experiences in coaching or guiding others. Prepare to share how you've contributed to team development and best practices, showcasing your leadership skills and commitment to continuous improvement.
