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- Tasks: Lead complex service design projects and shape strategies that meet user needs and organisational goals.
- Company: Join CGI, a top IT and business consulting firm with a focus on teamwork and innovation.
- Benefits: Enjoy competitive salary, flexible time off, healthcare, pension plan, and member discounts.
- Why this job: Make a real impact by influencing senior stakeholders and driving long-term value for clients.
- Qualifications: Extensive experience in service design and strong knowledge of GDS standards required.
- Other info: Be part of a diverse community and access global capabilities to grow your career.
The predicted salary is between 43200 - 72000 £ per year.
In this role, you will lead complex service design engagements across digital and organisational transformation programmes, ensuring services meet user needs, operational realities and strategic goals. You will work closely with senior client stakeholders as a trusted advisor, shaping service, experience and organisational strategies that deliver measurable impact while meeting GDS, DDaT and accessibility standards. You will also play a key role in strengthening service design maturity across CGI. This includes guiding teams through high-quality delivery, supporting business development activity, and helping position service design as a critical driver of long-term value, efficiency and risk reduction for our clients.
Responsibilities
- Lead & Advise on end-to-end service design for complex, multi-team programmes
- Shape Strategy that aligns user needs, organisational goals and operational constraints
- Influence & Align senior stakeholders across client and internal environments
- Champion Quality through design reviews, coaching and standards assurance
- Grow Capability by contributing to communities of practice, mentoring and shared learning
- Support Growth through opportunity identification, proposals and solution design
Qualifications
- Extensive experience leading service design within large-scale digital or organisational transformation
- Strong knowledge of GDS Service Standard, DDaT practice and inclusive design principles
- Proven ability to influence senior stakeholders and act as a trusted advisor
- Experience integrating service design with research, content, technology, policy and operations
- A track record of contributing to proposals, bids and business development activity
Working environment
Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because you are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.
Benefits
- Insurance coverage
- Medical benefits
- Pension plan
- Member Assistant Programme
- Check4Cancer
- Flexible time off
- Share Purchase Plan
- Member discounts
- Dental benefits
- Vision benefits
- Profit Participation Plan
- Health and Wellbeing Programme
CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position.
Director Consulting Expert - Service Design in City of Westminster employer: CGI Group Inc.
Contact Detail:
CGI Group Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director Consulting Expert - Service Design in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for opportunities. A personal recommendation can go a long way, especially for a role as pivotal as Director Consulting Expert.
✨Tip Number 2
Prepare for those interviews by researching the company inside out. Understand their service design approach and be ready to discuss how you can align user needs with organisational goals. Show them you’re not just another candidate, but the one they need!
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've influenced senior stakeholders or led successful service design projects. This will help you stand out and demonstrate your expertise.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we love seeing candidates who are proactive about joining our community.
We think you need these skills to ace Director Consulting Expert - Service Design in City of Westminster
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in service design and digital transformation. We want to see how your skills align with the role, so don’t hold back on showcasing relevant projects!
Showcase Your Impact: When detailing your past experiences, focus on the measurable impact you’ve had in previous roles. Use specific examples that demonstrate how you’ve influenced stakeholders and driven successful outcomes in service design.
Be Authentic: Let your personality shine through in your application. We value authenticity and want to get a sense of who you are beyond your professional achievements. Share your passion for service design and how it aligns with our mission at StudySmarter.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. This way, we can ensure your application gets the attention it deserves, and you’ll be one step closer to joining our fantastic team!
How to prepare for a job interview at CGI Group Inc.
✨Know Your Service Design Inside Out
Make sure you’re well-versed in the principles of service design, especially within the context of digital and organisational transformation. Brush up on GDS Service Standards and DDaT practices, as these will likely come up during your interview.
✨Prepare to Influence and Advise
Think about examples from your past where you've successfully influenced senior stakeholders. Be ready to discuss how you acted as a trusted advisor and shaped strategies that aligned user needs with organisational goals.
✨Showcase Your Collaborative Spirit
This role involves working closely with various teams, so be prepared to talk about your experience in leading multi-team programmes. Highlight instances where you’ve championed quality through design reviews and mentoring.
✨Demonstrate Business Development Savvy
Since supporting growth through opportunity identification is key, come equipped with examples of proposals or bids you’ve contributed to. Show how your insights have led to measurable impacts for clients, reinforcing your value as a candidate.
