At a Glance
- Tasks: Coordinate Agile delivery and DevOps activities to enhance service performance and operational excellence.
- Company: Join a dynamic tech company focused on innovative client solutions and collaborative practices.
- Benefits: Enjoy flexible time off, health benefits, and a supportive work environment.
- Other info: This hybrid role offers excellent career growth opportunities in a vibrant London setting.
- Why this job: Make a real impact by driving process improvements and collaborating with diverse teams.
- Qualifications: Strong communication skills and experience in Agile delivery are essential.
The predicted salary is between 50000 - 60000 £ per year.
In this role, you will play a pivotal part in enabling the successful delivery and operation of complex technology services by coordinating Agile delivery, service management, governance, and DevOps activities across multiple teams. Working closely with delivery leads, product owners, engineers, service managers, and stakeholders, you will help ensure delivery priorities remain aligned to business objectives while supporting high standards of operational excellence, service performance, and continuous improvement. You will take ownership of coordinating delivery and service activities, facilitating collaboration across teams, monitoring operational and delivery performance, and driving process improvements that enhance efficiency and quality. This is an excellent opportunity to contribute to innovative client solutions, influence positive change, and help mature DevOps and service management practices within a supportive and collaborative environment.
Responsibilities
- Coordinate & Enable delivery, service, and operational activities across Agile and DevOps teams.
- Facilitate & Support Agile ceremonies including sprint planning, stand‑ups, backlog refinement, reviews, retrospectives, and service reviews.
- Manage & Maintain delivery actions, risks, dependencies, governance artefacts, and operational records.
- Collaborate & Influence stakeholders, technical teams, and service functions to resolve blockers and improve delivery outcomes.
- Track & Report on key delivery and operational metrics, providing actionable insights to stakeholders and governance forums.
- Support & Govern ITIL‑aligned Incident, Problem, Change, Release, and Continuous Service Improvement processes.
- Coordinate & Monitor CI/CD pipeline activities, release readiness, deployment schedules, and operational health indicators.
- Lead & Drive post‑incident reviews, ensuring actions are documented, tracked, and completed.
- Own & Improve operational documentation including runbooks, playbooks, process maps, standards, and service records.
- Identify & Optimise opportunities for automation, process improvement, and increased operational efficiency.
- Ensure & Maintain compliance with governance, audit, security, and documentation requirements.
- Promote & Embed continuous improvement, collaboration, and DevOps best practices across delivery and service teams.
Qualifications
- Strong communication, organisational skills, and a proactive approach to problem‑solving are essential, alongside a passion for collaboration and delivering value to clients and stakeholders.
- You should have experience supporting Agile delivery teams and facilitating Agile ceremonies.
- Strong understanding of ITIL service management processes, including Incident, Problem, Change, and Release Management.
- Proven ability to coordinate cross‑functional teams within technology delivery or operational environments.
- Experience using Jira, Confluence, ITSM platforms, and other collaboration or reporting tools.
- Strong stakeholder management skills with the ability to communicate effectively at all levels.
- Demonstrable experience analysing operational and delivery metrics and presenting meaningful insights.
- Strong documentation, governance, and process management capabilities.
- Ability to manage competing priorities while working independently with a high level of ownership and accountability.
- Excellent written and verbal communication skills.
- ITIL 4 Foundation certification, or equivalent practical experience.
- Agile Fundamentals certification (e.g., ICAgile Certified Professional, Scrum.org Agile Fundamentals) or equivalent demonstrable experience.
- Experience in DevOps coordination, service management, Agile delivery support, operational governance, or similar roles.
- Knowledge of DevOps principles, practices, and ways of working.
- Understanding of CI/CD pipelines, deployment processes, and release management.
- Experience supporting cloud platforms such as AWS or Azure.
- Exposure to service transition, operational readiness, and continuous service improvement initiatives.
- Experience facilitating Post Incident Reviews (PIRs) and governance activities.
- Understanding of software engineering practices, testing approaches, code quality standards, branching strategies, and release controls.
- Familiarity with observability, monitoring, and operational reporting tools.
- Experience supporting automation initiatives and value stream optimisation.
- DevOps Foundation (DASA or DevOps Institute) certification.
- Business Analysis certification such as BCS Foundation in Business Analysis or IIBA ECBA.
- AWS Cloud Practitioner, Microsoft Azure Fundamentals, or equivalent cloud certification.
- Atlassian, Jira, or Confluence certification.
Benefits
- Insurance coverage
- Medical benefits
- Pension plan
- Member Assistant Programme
- Check4Cancer
- Flexible time off
- Share Purchase Plan
- Member discounts
- Dental benefits
- Vision benefits
- Profit Participation Plan
- Health and Wellbeing Programme
Location: London, England, United Kingdom. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position.
DevOps Analyst in City of Westminster employer: CGI Group Inc.
As a DevOps Analyst in London, you will thrive in a dynamic and collaborative environment that prioritises innovation and operational excellence. The company offers a comprehensive benefits package, including flexible time off, medical coverage, and a strong focus on employee growth through continuous improvement initiatives. With a commitment to fostering a culture of teamwork and support, this role provides an excellent opportunity to influence positive change and advance your career in a leading technology services firm.
StudySmarter Expert Advice🤫
We think this is how you could land DevOps Analyst in City of Westminster
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what CGI Group Inc. values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges CGI Group Inc. might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at CGI Group Inc.!
✨Direct Apply to CGI Group Inc.
Let's not forget to apply directly through the CGI Group Inc. website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace DevOps Analyst in City of Westminster
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at CGI Group Inc..
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at CGI Group Inc.. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at CGI Group Inc.
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
