CGI Group Inc. is seeking an experienced IT Service Desk professional to provide high-quality technical support and act as an escalation point. You will own issues through resolution, support junior colleagues and contribute to continual service improvement across CGI teams.
You will work onsite in Chippenham, bringing 5+ years of Service Desk experience and ITIL v4 expertise. Responsibilities include 1st line support, configuring ITSM tools (Jira Service Management, Remedy, Mattermost), and
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Senior Service Desk Analyst - Onsite (Chippenham) employer: CGI Group Inc.
At CGI, we pride ourselves on fostering a culture of ownership and collaboration, where every team member is valued as a partner from day one. Located in Leatherhead, our supportive environment encourages continuous learning and innovation, providing ample opportunities for professional growth while working on impactful projects in the Space, Defence and Intelligence sector. With competitive benefits, including private healthcare and a share scheme, CGI is committed to your well-being and career development, making it an exceptional place to thrive.
