At a Glance
- Tasks: Analyse business problems and create actionable requirements for digital services.
- Company: Join a forward-thinking team focused on improving government digital services.
- Benefits: Enjoy flexible time off, health benefits, and a pension plan.
- Other info: Hybrid role with occasional travel to Newcastle and great career growth opportunities.
- Why this job: Make a real impact on user-focused digital services that meet accessibility standards.
- Qualifications: Experience in business analysis within government settings and Agile methodologies.
The predicted salary is between 40000 - 50000 € per year.
This is a hybrid position, but due to client requirements, it will involve occasional travel to client site in Newcastle throughout the engagement, so being based close to Newcastle would be an advantage. In this role, you will work closely with product managers, user‑centred design teams, developers, and stakeholders to analyse complex business problems and translate them into clear, actionable requirements. You’ll play a key role in shaping digital services that align with Government Service Standards and WCAG 2.2 AA accessibility requirements, ensuring products deliver measurable value for users and the organisation. You will facilitate workshops, create and manage user stories and epics, support Agile delivery activities, and contribute to service assessments, sprint reviews, and show‑and‑tell sessions.
Key Responsibilities
- Analyse & Define business and user requirements through workshops and stakeholder engagement
- Create & Manage user stories, epics, and acceptance criteria for functional and non‑functional requirements
- Collaborate & Deliver alongside Product Managers, UCD teams, developers, and delivery managers
- Support & Contribute to Agile ceremonies including sprint reviews, backlog refinement, and show‑and‑tell sessions
- Ensure & Align services with Government Service Standards and WCAG 2.2 AA accessibility requirements
- Facilitate & Communicate stakeholder discussions, priorities, risks, and business impacts
- Model & Improve business processes using tools such as BPMN, UML, or similar methodologies
- Observe & Support user research activities and document findings to support service improvements
- Prioritise & Refine service backlogs in collaboration with Product Managers and delivery teams
- Identify & Mitigate risks, constraints, and dependencies impacting service delivery
To succeed in this role, you’ll bring strong business analysis experience within Government or public sector environments, alongside a practical understanding of Agile delivery and user‑centred design principles. You should be confident engaging stakeholders, translating complex requirements into actionable user stories, and supporting the delivery of accessible, user‑focused digital services.
Qualifications
- Proven experience working as a Business Analyst within Government or public sector programmes
- Strong experience creating user stories, epics, and acceptance criteria within Agile environments
- Practical understanding of Government Service Standards and WCAG 2.2 AA accessibility requirements
- Experience facilitating workshops and gathering business and user requirements
- Strong stakeholder management and communication skills across technical and non‑technical audiences
- Experience supporting Agile delivery methodologies including Scrum ceremonies and backlog management
- Knowledge of business process modelling techniques such as BPMN, UML, or similar
- Proficiency with tools including Jira, Confluence, Miro, Mural, and MS Visio
- Ability to analyse complex business problems and recommend user‑focused solutions
- Experience contributing to user research activities and service assessments is highly desirable
Benefits
- Insurance coverage
- Medical benefits
- Pension plan
- Member Assistant Programme
- Check4Cancer
- Flexible time off
- Share Purchase Plan
- Member discounts
- Dental benefits
- Vision benefits
- Profit Participation Plan
- Health and Wellbeing Programme
Business Analyst - Government Digital Services employer: CGI Group Inc.
As a Business Analyst in Government Digital Services, you will thrive in a dynamic and supportive work environment that prioritises employee growth and well-being. With a strong focus on collaboration and innovation, our Newcastle-based team offers flexible working arrangements, comprehensive benefits including medical and dental coverage, and opportunities to engage in meaningful projects that enhance public services. Join us to make a tangible impact while enjoying a culture that values your contributions and fosters professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Business Analyst - Government Digital Services
✨Tip Number 1
Network like a pro! Reach out to connections in the government sector or related fields. Attend industry events, webinars, or local meetups to get your name out there and learn about potential opportunities.
✨Tip Number 2
Prepare for interviews by practising common business analyst scenarios. Think about how you would handle stakeholder discussions or translate complex requirements into user stories. The more you rehearse, the more confident you'll feel!
✨Tip Number 3
Showcase your skills with a portfolio! Create a collection of your best work, including user stories, process models, and any relevant projects. This will give potential employers a clear view of what you can bring to the table.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace Business Analyst - Government Digital Services
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Business Analyst role. Highlight your experience in government or public sector environments, and showcase how your skills align with the job description. We want to see how you can bring value to our team!
Showcase Your Agile Experience:Since this role involves Agile delivery, be sure to emphasise your experience with Agile methodologies. Mention any specific ceremonies you've facilitated or participated in, like sprint reviews or backlog refinement. This will help us see your fit for the position!
Highlight Stakeholder Engagement Skills:Communication is key in this role! Share examples of how you've successfully engaged with stakeholders and translated complex requirements into user stories. We love seeing candidates who can bridge the gap between technical and non-technical audiences.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at CGI Group Inc.
✨Know Your Business Analysis Basics
Brush up on your business analysis skills, especially in the context of government and public sector environments. Be ready to discuss how you've previously translated complex requirements into user stories and epics, as this will be crucial for the role.
✨Familiarise Yourself with Agile Methodologies
Since this position involves supporting Agile delivery, make sure you understand Agile principles and ceremonies. Be prepared to share examples of how you've contributed to sprint reviews or backlog refinement in past roles.
✨Understand Accessibility Standards
Get a good grasp of Government Service Standards and WCAG 2.2 AA accessibility requirements. You might be asked how you would ensure that digital services meet these standards, so having specific examples or ideas ready will show your commitment to user-focused design.
✨Engage Stakeholders Effectively
Demonstrate your strong stakeholder management skills by preparing to discuss how you've facilitated workshops or gathered requirements in previous roles. Think of a few scenarios where you successfully communicated priorities and risks to both technical and non-technical audiences.
