CGI Group Inc. is seeking a Service Desk Team Manager to lead a multi-skilled team, owning service performance and driving improvements. The role focuses on meeting SLAs, quality standards, and compliance while enabling growth through AI-enabled processes and new ways of working.
You will coach and develop the team, manage escalations, and build strong relationships with clients and senior stakeholders in a fast-paced, hybrid environment.
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Service Desk Team Lead: Elevate Performance & AI in Bridgend employer: CGI Group Inc.
At CGI, we pride ourselves on fostering a culture of ownership and collaboration, where every team member is valued as a partner from day one. Located in Leatherhead, our supportive environment encourages continuous learning and innovation, providing ample opportunities for professional growth while working on impactful projects in the Space, Defence and Intelligence sector. With competitive benefits, including private healthcare and a share scheme, CGI is committed to your well-being and career development, making it an exceptional place to thrive.
