Help Desk Support Specialist

CGC Group UK Ltd is a multi-faceted organization specializing inLighting & Interiors Project Design, Manufacture & Supply along with our sister company CGC M&E LTD covering all aspects of electrical installation works helping client upgrade their estates & keeping them compliant. With over 30 years of industry experience, we deliver high-quality solutions tailored to client requirements, on time and within budget. We maintain extensive stocks of our own in-house lighting and interior product brands, as well as leading UK and European brands, with over 2000 SKUs available for fast delivery. Our head office and showroom are based at our 15,000 sq ft distribution centre in Stockport, Greater Manchester, conveniently located close to the M60 motorway.

Role Description

This is a full-time on-site role for a Help Desk Support Specialist located in the Stockport Area, United Kingdom. The Help Desk Support Specialist will be responsible for providing technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Day-to-day tasks include troubleshooting technical issues, responding to customer inquiries, resolving desk support requests, and maintaining desktop computers.

Qualifications

• Technical Support, Troubleshooting, and Desktop Computers skills
• Help Desk Support and Customer Support skills
• Strong problem-solving abilities and attention to detail
• Excellent communication skills, both written and verbal
• Ability to work independently and as part of a team
• Relevant certifications in IT support or help desk roles are a plus
• Previous experience in a similar role is beneficial

Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Information Technology
• Industries: Wholesale