Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Champion the voices of those we support and shape services through feedback.
- Company: Join a values-driven team dedicated to improving lives in supported living and specialist care.
- Benefits: Enjoy flexible part-time hours with regional travel and the chance to make a real impact.
- Why this job: Be part of a culture that listens, learns, and acts for better quality-of-life outcomes.
- Qualifications: Experience in social care or community services; strong communication and empathy skills required.
- Other info: Opportunity for two roles covering North & South, with potential for full-time hours.
The predicted salary is between 24000 - 40000 £ per year.
Engagement Lead (Supported Living & Specialist Care)
Location: Southern Region (travel required)
Contract: 20 hours Part-Time (flexible – potential for two roles covering North & South – Full Time 40 hours)
Salary: £40,000 pro rata
About the Role
We are looking for a passionate Engagement Lead to join our Quality & Improvement team. This role is all about championing the voice of the people we support (PWS), their families, and wider stakeholders.
You\’ll help shape services by listening, learning, and ensuring we act on feedback. Working alongside managers and quality leads, you\’ll support complaints follow-up, co-production projects, and drive better quality-of-life outcomes across supported living and specialist care services.
What You\’ll Do
- Build strong relationships with people we support, families, advocates, and partners.
- Promote co-production, making sure people we support help shape their care and services.
- Facilitate forums, surveys, and informal check-ins to capture lived experiences.
- Follow up on complaints and concerns sensitively and effectively.
- Share learning and service improvements with families and stakeholders.
- Support inclusion, personal goal achievement, and community access.
- Maintain records, prepare reports, and present key findings.
- Work with services to deliver improvement plans based on feedback.
- Represent the organisation at external engagement events
About You
We\’re looking for someone who is:
Essential
- Experienced in social care, health, or community services.
- Skilled at engaging with vulnerable individuals and families.
- Confident in handling complaints with sensitivity.
- Knowledgeable about supported living, specialist care (LD, autism, mental health).
- Strong in communication, listening, and empathy.
- Able to build trust, rapport, and work independently across services.
- Passionate about rights, dignity, and inclusion.
- Willing to travel regionally (driving licence and car required).
- Eligible for an Enhanced DBS check.
Desirable
- Lived experience, or experience supporting someone with a disability or complex needs.
- Previous work in engagement or advocacy.
- Training in complaints handling, mediation, or person-centred approaches.
Why Join Us?
- Make a real difference in people\’s lives.
- Be part of a values-driven team that listens, learns, and acts.
- Flexible part-time working with regional travel.
Interested? Apply now and help us put the voices of the people we support at the heart of everything we do.
Engagement Lead (Supported Living) in Clacton-On-Sea employer: CFT Care
Contact Detail:
CFT Care Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Engagement Lead (Supported Living) in Clacton-On-Sea
✨Tip Number 1
Familiarise yourself with the principles of co-production and how they apply to supported living. Understanding this concept will help you articulate your vision for engaging with people we support during interviews.
✨Tip Number 2
Network with professionals in the social care sector, especially those involved in engagement roles. Attend local events or online forums to gain insights and make connections that could benefit your application.
✨Tip Number 3
Prepare examples from your past experiences where you've successfully handled complaints or facilitated feedback sessions. Being able to share these stories will demonstrate your skills and passion for the role.
✨Tip Number 4
Research StudySmarter's values and mission. Tailoring your conversation to reflect our commitment to listening and acting on feedback will show that you're aligned with our goals and ready to contribute.
We think you need these skills to ace Engagement Lead (Supported Living) in Clacton-On-Sea
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and requirements. Tailor your application to highlight how your experience aligns with the role of Engagement Lead, particularly in social care and community services.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in engaging with vulnerable individuals and families. Provide specific examples of how you've handled complaints sensitively and effectively, as well as any relevant training or lived experience.
Showcase Your Skills: Demonstrate your strong communication, listening, and empathy skills in your application. Use concrete examples to illustrate how you've built trust and rapport with stakeholders in previous roles.
Personalise Your Application: Make your application stand out by personalising it. Address why you are passionate about rights, dignity, and inclusion, and how you can contribute to the organisation's mission of putting the voices of the people they support at the heart of their work.
How to prepare for a job interview at CFT Care
✨Show Your Passion for Advocacy
Make sure to express your genuine passion for advocating for vulnerable individuals and their families. Share personal experiences or stories that highlight your commitment to improving the quality of life for those you support.
✨Demonstrate Your Communication Skills
Since this role requires strong communication, prepare examples of how you've effectively engaged with individuals and families in the past. Highlight your ability to listen actively and respond empathetically to concerns.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills, especially regarding handling complaints. Think of specific scenarios where you successfully resolved issues and be ready to discuss your approach.
✨Research the Organisation's Values
Familiarise yourself with the organisation's mission and values. Be prepared to discuss how your personal values align with theirs, particularly around rights, dignity, and inclusion, as these are crucial for the role.
