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For Companies At a Glance
- Tasks: Champion the voices of those we support and drive service improvements.
- Company: Values-driven organisation focused on quality and inclusion.
- Benefits: Flexible part-time hours, regional travel, and a chance to make a real impact.
- Why this job: Join a passionate team and help shape care services for vulnerable individuals.
- Qualifications: Experience in social care and strong communication skills required.
- Other info: Opportunity to work independently and engage with diverse communities.
The predicted salary is between 24000 - 40000 £ per year.
Overview
Engagement Lead (Supported Living & Specialist Care)
Location: Southern Region (travel required)
Contract: 20 hours Part-Time (flexible – potential for two roles covering North & South – Full Time 40 hours)
Salary: £40,000 pro rata
About The Role
We are looking for a passionate Engagement Lead to join our Quality & Improvement team. This role is all about championing the voice of the people we support (PWS), their families, and wider stakeholders. You\\\’ll help shape services by listening, learning, and ensuring we act on feedback. Working alongside managers and quality leads, you\\\’ll support complaints follow-up, co-production projects, and drive better quality-of-life outcomes across supported living and specialist care services.
What You\\\’ll Do
- Build strong relationships with people we support, families, advocates, and partners.
- Promote co-production, making sure people we support help shape their care and services.
- Facilitate forums, surveys, and informal check-ins to capture lived experiences.
- Follow up on complaints and concerns sensitively and effectively.
- Share learning and service improvements with families and stakeholders.
- Support inclusion, personal goal achievement, and community access.
- Maintain records, prepare reports, and present key findings.
- Work with services to deliver improvement plans based on feedback.
- Represent the organisation at external engagement events.
About You
We\\\’re looking for someone who is:
Essential
- Experienced in social care, health, or community services.
- Skilled at engaging with vulnerable individuals and families.
- Confident in handling complaints with sensitivity.
- Knowledgeable about supported living, specialist care (LD, autism, mental health).
- Strong in communication, listening, and empathy.
- Able to build trust, rapport, and work independently across services.
- Passionate about rights, dignity, and inclusion.
- Willing to travel regionally (driving licence and car required).
- Eligible for an Enhanced DBS check.
Desirable
- Lived experience, or experience supporting someone with a disability or complex needs.
- Previous work in engagement or advocacy.
- Training in complaints handling, mediation, or person-centred approaches.
Why Join Us?
- Make a real difference in people\\\’s lives.
- Be part of a values-driven team that listens, learns, and acts.
- Flexible part-time working with regional travel.
Interested? Apply now and help us put the voices of the people we support at the heart of everything we do.
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Engagement Lead (Supported Living) employer: CFT Care
Contact Detail:
CFT Care Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Engagement Lead (Supported Living)
✨Tip Number 1
Network like a pro! Reach out to people in the social care sector, attend local events, and connect with professionals on LinkedIn. Building relationships can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Show your passion during interviews! When you get the chance to chat with potential employers, let your enthusiasm for supporting individuals and improving their lives shine through. Share personal stories or experiences that highlight your commitment.
✨Tip Number 3
Prepare for those tricky questions! Think about how you would handle complaints or engage with vulnerable individuals. Practising your responses can help you feel more confident and articulate during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our team and making a difference.
We think you need these skills to ace Engagement Lead (Supported Living)
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for supporting individuals shine through. We want to see how much you care about making a difference in people's lives, so share your experiences and motivations clearly.
Tailor Your Application: Make sure to customise your application to reflect the specific skills and experiences mentioned in the job description. Highlight your background in social care and any relevant experience with vulnerable individuals to show us you're the right fit.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon where possible. We appreciate well-structured applications that are easy to read and understand.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it helps us keep everything organised!
How to prepare for a job interview at CFT Care
✨Know Your Stuff
Make sure you understand the ins and outs of supported living and specialist care. Brush up on relevant policies, practices, and the specific needs of vulnerable individuals. This will show your passion and commitment to the role.
✨Showcase Your Empathy
During the interview, highlight your experience in engaging with vulnerable individuals and families. Share specific examples where you've successfully built trust and rapport, as this is crucial for the Engagement Lead position.
✨Prepare for Scenarios
Think about potential scenarios you might face in the role, such as handling complaints or facilitating forums. Be ready to discuss how you would approach these situations, demonstrating your problem-solving skills and sensitivity.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask the interviewers about their current engagement strategies and how they incorporate feedback from the people they support. This shows your genuine interest in the role and the organisation's mission.
