At a Glance
- Tasks: Lead a dynamic team to deliver top-notch customer service and solve complex issues.
- Company: A leading energy company in Greater London with a focus on growth and impact.
- Benefits: Private health care, flexible working arrangements, and a supportive work culture.
- Why this job: Join a high-performing team and make a real difference in customer relationships.
- Qualifications: Strong leadership skills, analytical abilities, and team management experience required.
- Other info: Enjoy a hybrid working environment with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
A leading energy company in Greater London is seeking a Customer Relationship Team Lead to lead a high-performing team focused on delivering exceptional customer service. The role involves coaching team members, managing complex customer issues, and adapting to business needs in a hybrid working environment.
The ideal candidate will have:
- Strong leadership skills
- Analytical capabilities
- Experience in team management
- Proficiency in MS Office tools
The company offers benefits such as private health care and flexible working arrangements.
Customer Relationship Team Lead – Hybrid, Growth & Impact in London employer: CFP Energy
Contact Detail:
CFP Energy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relationship Team Lead – Hybrid, Growth & Impact in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to leadership and customer service. We should also think about specific examples from our past experiences that showcase our skills.
✨Tip Number 3
Show off our analytical skills during the interview! Be ready to discuss how we've tackled complex customer issues in the past and what strategies we used to resolve them.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed and shows we’re genuinely interested in the role.
We think you need these skills to ace Customer Relationship Team Lead – Hybrid, Growth & Impact in London
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight your leadership experience. We want to see how you've successfully managed teams and coached others to deliver exceptional results.
Be Specific About Your Experience: Use concrete examples to demonstrate your analytical capabilities and problem-solving skills. We love seeing how you've tackled complex customer issues in the past!
Tailor Your Application: Make sure your application reflects the job description. Use similar language and focus on the skills and experiences that align with what we're looking for in a Customer Relationship Team Lead.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at CFP Energy
✨Know the Company Inside Out
Before your interview, make sure you research the energy company thoroughly. Understand their values, mission, and recent developments in the industry. This will not only help you answer questions more effectively but also show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Customer Relationship Team Lead, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully coached team members or resolved complex customer issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Be Ready for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and adaptability. Think of situations where you've had to manage a difficult customer or adapt to sudden changes in business needs. Practising these scenarios can help you articulate your thought process clearly during the interview.
✨Familiarise Yourself with MS Office Tools
Since proficiency in MS Office tools is essential for this role, brush up on your skills, especially in Excel and PowerPoint. Be prepared to discuss how you've used these tools in previous roles to analyse data or present information effectively.