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For Companies At a Glance
- Tasks: Lead and inspire a team to deliver exceptional customer experiences.
- Company: Join Brook Green Supply, a forward-thinking B2B energy supplier.
- Benefits: Hybrid working, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact in the sustainable energy sector while leading a dynamic team.
- Qualifications: Experience in customer service and team leadership is essential.
- Other info: Enjoy a collaborative culture with a focus on continuous improvement.
The predicted salary is between 36000 - 60000 £ per year.
Apply for the Customer Relationship Team Lead role at CFP Energy.
Location: Hammersmith, London (Hybrid working, 3 days a week in the office).
Hours: Full-time, 35 hours per week (core working hours 10am‑3pm).
About Us
Brook Green Supply is an independent B2B energy supplier committed to driving the transition to a sustainable energy future.
Why this role matters
The Customer Relationship Team Lead delivers exceptional service to Brook Green Supply’s most strategic customers, leading a high‑performing team, ensuring operational excellence, and fostering effective collaboration.
What you’ll do
- Lead, coach, and inspire a team of Customer Relationship Managers to deliver best‑in‑class customer experiences.
- Support the Customer Experience Manager in driving operational excellence and continuous improvement.
- Act as an escalation point for complex customer issues, ensuring timely and effective resolution.
- Monitor, analyse, and report on key operational metrics including billed values, debt, and portfolio health.
- Adapt team priorities and processes to meet evolving business and customer needs.
- Conduct regular 1:1s, set objectives, and support the professional development of team members.
- Recruit, onboard, and train new team members as the team grows.
- Promote a positive, motivated, and high‑performing team culture.
- Coach team members to improve customer interactions and increase First Contact Resolution.
- Work closely with internal stakeholders.
Customer Relationship Team Lead in London employer: CFP Energy
Contact Detail:
CFP Energy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relationship Team Lead in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Brook Green Supply on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching the company’s values and recent projects. We want to show that we’re not just interested in the role, but also in their mission to drive sustainable energy.
✨Tip Number 3
Practice common interview questions with a mate. We can nail our responses and feel more confident when discussing how we can lead and inspire a team of Customer Relationship Managers.
✨Tip Number 4
Follow up after the interview! A quick thank-you email can keep us fresh in their minds and show that we’re genuinely interested in the role. Let’s make it count!
We think you need these skills to ace Customer Relationship Team Lead in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Relationship Team Lead role. Highlight your experience in leading teams and delivering exceptional customer service, as these are key aspects of the job.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the energy sector and how your skills align with Brook Green Supply’s mission. Keep it engaging and personal.
Showcase Your Leadership Skills: In your application, don’t forget to showcase your leadership skills. Mention specific examples of how you've inspired and coached teams in the past, as this will resonate well with us at StudySmarter.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss any important updates from us!
How to prepare for a job interview at CFP Energy
✨Know Your Stuff
Before the interview, make sure you understand Brook Green Supply's mission and values. Familiarise yourself with their approach to customer relationships and sustainability in the energy sector. This will help you demonstrate your genuine interest in the role and how you can contribute to their goals.
✨Showcase Your Leadership Skills
As a Customer Relationship Team Lead, you'll need to inspire and coach your team. Prepare examples of how you've successfully led teams in the past, focusing on your coaching style and how you've driven operational excellence. Be ready to discuss specific metrics or improvements you've achieved.
✨Prepare for Scenario Questions
Expect questions about handling complex customer issues or improving team performance. Think of scenarios where you've resolved conflicts or improved processes. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team's current challenges or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
