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- Tasks: Lead a dynamic team to deliver top-notch customer service and solve complex issues.
- Company: A leading energy company in Greater London with a focus on growth and impact.
- Benefits: Private health care, flexible working arrangements, and a supportive work culture.
- Why this job: Join a high-performing team and make a real difference in customer relationships.
- Qualifications: Strong leadership skills, analytical mindset, and experience in team management.
- Other info: Enjoy a hybrid working environment with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
A leading energy company in Greater London is seeking a Customer Relationship Team Lead to lead a high-performing team focused on delivering exceptional customer service. The role involves coaching team members, managing complex customer issues, and adapting to business needs in a hybrid working environment.
The ideal candidate will have strong leadership skills, analytical capabilities, and experience in team management, along with proficiency in MS Office tools.
The company offers benefits such as private health care and flexible working arrangements.
Customer Relationship Team Lead – Hybrid, Growth & Impact employer: CFP Energy
Contact Detail:
CFP Energy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relationship Team Lead – Hybrid, Growth & Impact
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to team leadership and customer service. We can role-play with a friend or use online resources to boost our confidence.
✨Tip Number 3
Showcase your analytical skills during the interview. Think of examples where you’ve used data to solve customer issues or improve team performance. We want to impress them with our problem-solving abilities!
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us fresh in their minds and show our enthusiasm for the role. Plus, it’s a great chance to reiterate why we’re the perfect fit!
We think you need these skills to ace Customer Relationship Team Lead – Hybrid, Growth & Impact
Some tips for your application 🫡
Show Off Your Leadership Skills: When writing your application, make sure to highlight your leadership experience. We want to see how you've successfully managed teams in the past and how you can bring that expertise to our Customer Relationship Team.
Be Specific About Your Experience: Don’t just list your previous jobs; tell us about specific situations where you’ve tackled complex customer issues. We love hearing about real examples that showcase your analytical capabilities and problem-solving skills.
Tailor Your Application: Make sure your application reflects the job description. Use similar language and keywords from the posting to show us you understand what we’re looking for. This helps us see how you fit into our team right from the start!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process. Plus, it’s super easy!
How to prepare for a job interview at CFP Energy
✨Know the Company Inside Out
Before your interview, make sure to research the energy company thoroughly. Understand their values, mission, and recent developments in the industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Customer Relationship Team Lead, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully coached team members or resolved complex customer issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Be Ready for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and adaptability. Think of situations where you've had to manage a difficult customer or adapt to changing business needs. Practising these scenarios can help you articulate your thought process clearly during the interview.
✨Familiarise Yourself with MS Office Tools
Since proficiency in MS Office tools is essential for this role, brush up on your skills, especially in Excel and PowerPoint. Be prepared to discuss how you've used these tools in previous roles to analyse data or present information effectively.
