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For Companies At a Glance
- Tasks: Lead and inspire a team to deliver exceptional customer experiences in the energy sector.
- Company: Brook Green Supply, an independent B2B energy supplier focused on sustainability.
- Benefits: 25 days annual leave, hybrid working, private healthcare, and a supportive work environment.
- Why this job: Join a dynamic team and make a real impact in the energy transition.
- Qualifications: Proven leadership experience, strong communication skills, and a customer-first mindset.
- Other info: Flexible working arrangements and opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Apply for the Customer Relationship Team Lead role at CFP Energy. Location: Hammersmith, London (Hybrid working, 3 days a week in the office). Hours: Full-time, 35 hours per week (core working hours 10am‑3pm).
About Us
Brook Green Supply is an independent B2B energy supplier committed to driving the transition to a sustainable energy future.
Why this role matters
The Customer Relationship Team Lead delivers exceptional service to Brook Green Supply’s most strategic customers, leading a high‑performing team, ensuring operational excellence, and fostering effective collaboration.
What you'll do
- Lead, coach, and inspire a team of Customer Relationship Managers to deliver best‑in‑class customer experiences
- Support the Customer Experience Manager in driving operational excellence and continuous improvement
- Act as an escalation point for complex customer issues, ensuring timely and effective resolution
- Monitor, analyse, and report on key operational metrics including billed values, debt, and portfolio health
- Adapt team priorities and processes to meet evolving business and customer needs
- Conduct regular 1:1s, set objectives, and support the professional development of team members
- Recruit, onboard, and train new team members as the team grows
- Promote a positive, motivated, and high‑performing team culture
- Coach team members to improve customer interactions and increase First Contact Resolution
- Work closely with internal stakeholders including Account Management and Credit Control, and external partners
What we're looking for
We are looking for a confident and supportive leader who combines strong people management skills with a customer‑first mindset. You will be organised, adaptable, and comfortable using data to inform decisions, while fostering a collaborative and high‑performing team environment.
You'll have
- Proven experience leading or managing teams
- Strong communication skills, both written and verbal
- Analytical and problem‑solving capability, with confidence using performance data
- Ability to manage multiple priorities and changing workloads effectively
- Strong attention to detail and a proactive, solutions‑focused approach
- Proficiency in MS Office, particularly Excel and PowerPoint
It’s a bonus if you also have
- Experience in the energy sector (commercial supply contracts preferred but not essential)
- Experience supporting operational change or process improvement
- Experience mentoring or developing team members
- Knowledge of industry reforms or emerging energy market trends
Why you'll love working here
This role offers real opportunities for growth, collaboration, and impact. You will work closely with experienced industry professionals in a supportive environment that values initiative, development, and teamwork. You will also have the flexibility to balance office collaboration with independent working time.
Benefits
- 25 days annual leave plus Bank Holidays
- Hybrid and flexible working arrangements
- Private health care
- Company pension scheme
- Life and medical insurance, eyecare scheme
- Employee Assistance Programme
- Cycle to Work scheme
- Family‑friendly policies
- Recruit and Reward scheme
- Access to Perkbox benefits platform
Note from us
Even if you don’t tick every single box, we would still love to hear from you. If you bring enthusiasm, curiosity, and a willingness to learn, we will support your growth and help you succeed.
Questions
If you have any questions about the role or the recruitment process, our team will be happy to help. If you require any specific accommodations during the interview process, please let us know and we will do our best to support you.
Customer Relationship Team Lead employer: CFP Energy
Contact Detail:
CFP Energy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relationship Team Lead
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Brook Green Supply on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to team leadership and customer service. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your experience effectively.
✨Tip Number 3
Show off your analytical skills! Be ready to discuss how you've used data to drive decisions in past roles. Bring examples of metrics you've monitored and how they influenced your team's performance.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Relationship Team Lead
Some tips for your application 🫡
Show Your Leadership Skills: When applying for the Customer Relationship Team Lead role, make sure to highlight your experience in leading teams. We want to see how you've inspired and coached others to deliver exceptional customer service.
Be Data-Driven: Since this role involves monitoring key operational metrics, don’t shy away from showcasing your analytical skills. Share examples of how you've used data to inform decisions and improve processes in your previous roles.
Tailor Your Application: Make your application stand out by tailoring it to the job description. Use keywords from the listing to demonstrate that you understand what we’re looking for and how you fit into our vision at Brook Green Supply.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss any important updates about your application status.
How to prepare for a job interview at CFP Energy
✨Know the Company Inside Out
Before your interview, take some time to research Brook Green Supply and its mission in the energy sector. Understand their values, recent projects, and how they aim to drive a sustainable energy future. This knowledge will not only impress your interviewers but also help you align your answers with their goals.
✨Showcase Your Leadership Skills
As a Customer Relationship Team Lead, demonstrating your leadership abilities is crucial. Prepare examples of how you've successfully led teams in the past, focusing on coaching, inspiring, and developing team members. Be ready to discuss specific situations where you resolved complex issues or improved team performance.
✨Be Data-Driven
Since the role involves monitoring key operational metrics, come prepared to discuss how you've used data to inform decisions in previous roles. Think of examples where your analytical skills led to improvements in customer experience or operational efficiency, and be ready to share these insights during the interview.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving and customer service skills. Practice responding to potential challenges you might face in the role, such as handling escalated customer issues or adapting team priorities. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
