Operations Support Analyst

Location: Hammersmith, London (Hybrid working, 3 days a week in the office) Hours: Full-time, 35 hours per week (core working hours 10am–3pm)

About Us

At Brook Green Supply, we are an independent B2B energy supplier committed to driving the transition to a sustainable energy future. We provide expert supply contracts, risk management solutions, and data‑led insights to some of the UK’s most complex industrial and commercial energy consumers.

Why this role matters

You will be responsible for the management of a variety of back‑off processes that underpin a positive and professional customer experience, including overseeing the accuracy of customer and account setup in systems, ensuring inbound data is processed in a timely fashion and ensuring changes in occupancy at properties supplied by Brook Green are processed promptly and accurately.

What you’ll do

• Identify and correct errors in customer data held in CRM systems.
• Process changes in customer details following changes in occupancy at properties supplied by Brook Green.
• Liaise with internal and external parties to facilitate a smooth and successful onboarding customer experience, including ensuring meter agent data is accurate.
• Validate customer account setup in CRM systems and amend as necessary to comply with system and company policy requirements.
• Review and authenticate letter of authority, VAT, and climate change levy certificates and administer on the system.
• Implement changes to deemed and default agreements.
• Engage customers to minimise the amount of time a customer spends on deemed & default contracts.
• Create & send ad-hoc invoices and renewable energy certificates.
• Respond to access requests for the customer portal.
• Support the business with ad‑hoc tasks where required.

What we’re looking for

• Excellent organisation skills with a strong attention to detail.
• A confident communicator, both on the telephone and over email.
• A fast learner and enthusiastic about learning new subjects and acquiring new skills.
• Comfortable working in a fast‑paced, constantly evolving environment and able to quickly respond to changing business needs and demands.
• Able to prioritise and manage your own workload with minimal supervision to meet Service Level Agreements (SLA).
• Computer literate with good knowledge of MS Office, in particular MS Excel.

Why you’ll love working here

• 25 days annual leave plus Bank Holidays
• Flexible working arrangements
• Private health care
• Company pension scheme
• Life and medical insurance, eyecare schemeEmployee Assistance Programme
• Cycle to Work scheme
• Family‑friendly policies
• Recruit and Reward scheme
• Access to Perkbox benefits platform

A note from us

Even if you don’t tick every single box, we would still love to hear from you. If you bring enthusiasm, curiosity, and a willingness to learn, we will support your growth and help you succeed.

Questions

If you have any questions about the role or the recruitment process, our team will be happy to help. If you require any specific accommodations during the interview process, please let us know and we will do our best to support you.