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For Companies At a Glance
- Tasks: Lead and develop a high-performing Credit Control team to enhance customer payment journeys.
- Company: Brook Green Supply, an independent B2B energy supplier focused on sustainability.
- Benefits: Opportunities for growth, flexible working, and a supportive team environment.
- Why this job: Make a real impact in the energy sector while driving process improvements.
- Qualifications: Experience in leading B2B Credit Control teams and strong commercial awareness.
- Other info: Collaborate with industry professionals and enjoy a culture of continuous improvement.
The predicted salary is between 45000 - 55000 ÂŁ per year.
About Us
At Brook Green Supply, we are an independent B2B energy supplier committed to driving the transition to a sustainable energy future. We provide expert supply contracts, risk management solutions, and data‑led insights to some of the UK’s most complex industrial and commercial energy consumers. Our experienced team is expanding, and we are offering an exciting opportunity for an ambitious and proactive individual to join us. Your personal development and progression will align with the continued growth and success of the business.
Why this role matters
We are seeking a strategic B2B Credit Control Leader to drive process improvements, collaborate cross‑functionally and lead team performance to effectively manage the Customer payment journey. You will deliver a strong cashflow and minimise aged debt, alongside enhancing the customer experience. You will be accountable for the development of a high performing, motivated team, and optimising processes through use of our CRM and Billing tools.
What you’ll do
- Leadership & People Development: Lead, coach, and develop the Credit Control team to deliver high‑quality, timely, and effective collections activity. Build a culture of accountability, continuous improvement, and strong team engagement. Conduct structured monthly 1:1s, annual performance reviews, and plan colleague development, ensuring clear objectives and measurable outcomes.
- Operational & Performance Management: Manage the full customer payment journey, ensuring timely payment of customer balances, effective management of payment methods, and robust escalation of overdue debt. Measure daily operational performance, using KPIs, dashboards, and quality evaluations to drive improvements in effective collection and customer experience. Own the preparation and delivery of weekly, monthly, and month‑end reporting, providing insight, trend analysis, and recommendations to senior leadership. Ensure compliance with internal controls, policies, and regulatory requirements.
- Cross‑Functional Collaboration: Collaborate cross-functionally to ensure debt‑related customer queries are prioritised and resolved effectively. Work closely with Sales, Client Relationship teams, and Third‑Party Intermediaries to strengthen communication channels and accelerate query resolution. Build a relationship with the Credit Risk team to establish a structured feedback loop, ensuring payment behaviours inform credit decisions and risk strategies. Act as the senior point of escalation for complex, sensitive or Key Accounts.
- Strategic Improvement & Process Optimisation: Identify and lead initiatives to improve processes to enhance cashflow performance and customer experience alongside minimising aged debt. Drive continuous improvement through data‑led decision making, root‑cause analysis, and cross‑departmental collaboration. Support wider business projects that impact the customer payment journey.
What we’re looking for
You’ll have:
- Proven experience at leading and motivating high‑performing B2B Credit Control / Collections teams.
- Commercial awareness, with demonstrated success of managing Key Account customers.
- Experience working with CRM/ERP systems and the Microsoft Office suite.
- Significant understanding of Credit Control processes, cashflow management, and debt recovery best practice.
- A high focus on customer experience.
- Proven ability to engage and influence at all levels.
- Demonstrable experience of leading colleagues through transformation or change.
- A data‑driven mindset with the ability to analyse metrics and translate insights into action.
It’s a bonus if you also have:
- Experience within the Energy Industry / Energy Regulatory knowledge.
- Experience of preparing for Audits.
- Passion for sustainability and the energy transition.
Why you’ll love working here
This role offers real opportunities for growth, collaboration, and impact. You will work closely with experienced industry professionals in a supportive environment that values initiative, development, and teamwork. You will also have the flexibility to balance office collaboration with independent working time.
Credit Control Manager employer: CFP Energy (UK) Ltd
Contact Detail:
CFP Energy (UK) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Control Manager
✨Tip Number 1
Network like a pro! Reach out to people in the energy sector, especially those who work at Brook Green Supply. A friendly chat can open doors and give you insider info about the company culture and what they really value in a Credit Control Manager.
✨Tip Number 2
Prepare for your interview by diving deep into the company's mission and values. Show us how your experience aligns with their commitment to sustainability and customer experience. Tailor your examples to highlight your leadership skills and process improvement successes.
✨Tip Number 3
Don’t just wait for the job to come to you! Apply through our website and follow up with a quick email to express your enthusiasm. It shows initiative and keeps you on their radar, which is key in a competitive job market.
✨Tip Number 4
Practice makes perfect! Conduct mock interviews with friends or family, focusing on common questions for Credit Control roles. This will help you articulate your thoughts clearly and confidently when it’s time to shine in front of the hiring team.
We think you need these skills to ace Credit Control Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Credit Control Manager. Highlight your experience in leading B2B teams and managing customer payment journeys, as this will show us you understand what we're looking for.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about credit control and how your skills align with our mission at Brook Green Supply. Don't forget to mention any relevant experience in the energy sector!
Showcase Your Data Skills: Since we love data-driven decision making, make sure to highlight your analytical skills. Share examples of how you've used metrics to improve cashflow performance or enhance customer experiences in your previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at CFP Energy (UK) Ltd
✨Know Your Numbers
As a Credit Control Manager, you'll need to demonstrate your understanding of cashflow management and debt recovery. Brush up on key metrics and be ready to discuss how you've used data to drive improvements in previous roles.
✨Showcase Leadership Skills
Prepare examples of how you've led and developed high-performing teams. Think about specific situations where you motivated your team or implemented process improvements that enhanced performance.
✨Understand the Customer Journey
Familiarise yourself with the customer payment journey and be prepared to discuss how you would enhance the customer experience while managing collections. Highlight any past experiences where you successfully improved customer satisfaction.
✨Cross-Functional Collaboration
Since this role involves working closely with various departments, think of examples where you've collaborated effectively with sales or client relationship teams. Be ready to discuss how you resolved complex issues through teamwork.