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For Companies At a Glance
- Tasks: Lead and mentor the client success team while ensuring top-notch service delivery.
- Company: CFO Insights connects over 11,000 finance professionals across Northern Europe.
- Benefits: Enjoy market-competitive pay, travel opportunities, and unlimited growth potential.
- Why this job: Make a real impact in a fast-growing startup with a diverse and motivated team.
- Qualifications: 5+ years in leadership roles, strong project management skills, and a passion for people.
- Other info: This role reports directly to the Founder/CEO and offers a chance to shape company strategy.
The predicted salary is between 43200 - 72000 £ per year.
About us
CFO Insights is Northern Europe\’s largest CFO forum and aims to connect and develop CFOs, finance leaders, and tomorrow\’s innovators by addressing he issues of the future CFO. We are connecting more than 11,000 professionals from more than 15 countries.
CFO Insights is part of United Media which focuses on building large scale industry media and conferences products in sectors such as insurance, HR, private equity, retail, etc. As of today, we have organically launched 8 media companies and acquired one.
Context for the Role
You\’ll have the chance to shape and execute the company\’s client success strategy, collaborate with talented teams, and make a tangible impact on the company\’s success. With a rapidly expanding market presence, this role offers both challenge and reward, providing the opportunity to lead a high-performing team while directly influencing the company\’s continued expansion. If you\’re passionate about scaling a business and being part of a forward-thinking company, this is the perfect time to join and make your mark.
You will report directly to the Founder / CEO in this newly created position and will be tasked to scale the client success and operations departments, while getting the chance to impact all areas of the business at this exciting early growth stage. Specifically, you will become an integral part of the management team and work closely with the founders and be responsible for
Responsibilities
As an essential member of the leadership team, you will be accountable for delivery to all clients. You and your team will be responsible for onboarding new clients, managing the delivery process and reporting performance to clients. This role is a critical part of the company continued growth and success.
- Team Leadership: Manage, grow and mentor the client success team, fostering a collaborative, top performing and innovative work environment. Set clear goals and expectations and evaluate team performance.
- Enabling exponential growth and expansion by focusing on what\’s most important – the customer, and their success.
- Implementing people management best practices and the team spirit required to scale and internationalize the functions across all markets.
- Building and harmonizing cross-departmental processes across the entire company to ensure a maximum level of efficiency and customer satisfaction.
- Working very closely with the organization, to take a product-led approach in creating an incredible user journey, end to end.
Requirements
- 5+ years of leadership experience in related leadership roles in a fast paced high growth environment
- Strong project management and process creation skills and strong ability to prioritize.
- A track record of successfully leading and scaling similar functions, including but not limited to client success, operations, sales, growth/international expansion, in a growth startup
- Experience in client success / business operations, ideally in a high growth business
- Strong analytical skills and fluency across relevant tools paired with commercial acumen
- Proven success in applying automation to scale operations
- A passion for people! For coaching, mentoring, leading, and uplifting your teams, with an ability to create a happy, high performing, culture
- Proven success in growing the client/customer success function and overall customer-focused operations to support a rapidly growing business, ideally with exposure to driving revenue growth of a successful business
What the company offers
Unique opportunity to take ownership of client success in an ambitious company experiencing high year-on-year growth. To ensure a never-ending growth curve, we provide you with:
- The opportunity of having a real impact – You\’ll be getting operational experience in a start-up where both your work and the results are highly tangible and matter to the business.
- An inspiring, diverse, highly motivated, and international working atmosphere
- Unlimited growth potential in our company – we strongly believe in and have a track record of promoting internally.
- Market-competitive compensation.
- Travel opportunity: You will be joining our conferences overseas.
- Invaluable transferable skills – boost your interpersonal, research, organisation, outreach and project management skills through experience and training.
Startdate
Flexible
Monday – Friday we work from our office and do not offer remote work.
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Head of Client Success at CFO Insights employer: CFO Insights
Contact Detail:
CFO Insights Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Client Success at CFO Insights
✨Tip Number 1
Familiarise yourself with CFO Insights and its mission. Understanding the company's goals and values will help you align your vision for client success with theirs, making you a more attractive candidate.
✨Tip Number 2
Network with current or former employees of CFO Insights on platforms like LinkedIn. Engaging in conversations can provide you with insider knowledge about the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 3
Prepare to discuss specific strategies you've implemented in previous roles that led to successful client outcomes. Highlighting your experience in scaling client success functions will demonstrate your capability to take on this leadership role.
✨Tip Number 4
Showcase your passion for mentoring and team leadership. Be ready to share examples of how you've fostered a high-performing culture in past positions, as this aligns closely with the responsibilities of the Head of Client Success role.
We think you need these skills to ace Head of Client Success at CFO Insights
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant leadership experience, particularly in client success and operations. Use specific examples that demonstrate your ability to scale teams and drive growth in a fast-paced environment.
Craft a Compelling Cover Letter: In your cover letter, express your passion for client success and how your background aligns with CFO Insights' mission. Mention your experience in mentoring teams and implementing processes that enhance customer satisfaction.
Showcase Analytical Skills: Include examples of how you've used analytical skills and relevant tools to improve client success metrics. This could involve discussing past projects where you successfully applied automation to scale operations.
Highlight Cultural Fit: CFO Insights values a collaborative and innovative work environment. In your application, emphasise your ability to foster team spirit and create a high-performing culture, as well as your enthusiasm for coaching and mentoring.
How to prepare for a job interview at CFO Insights
✨Understand the Company Culture
Before your interview, take some time to research CFO Insights and its company culture. Familiarise yourself with their values and mission, as this will help you align your answers with what they are looking for in a candidate.
✨Showcase Your Leadership Experience
Given that this role requires strong leadership skills, be prepared to discuss your previous experiences in managing teams. Highlight specific examples where you successfully led a team to achieve goals, particularly in high-growth environments.
✨Demonstrate Client Success Strategies
Prepare to talk about your approach to client success. Share any strategies you've implemented in the past that have led to improved client satisfaction and retention, as well as how you plan to scale these strategies at CFO Insights.
✨Ask Insightful Questions
At the end of the interview, make sure to ask thoughtful questions about the company's future plans and challenges. This shows your genuine interest in the role and helps you understand how you can contribute to their growth.
