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- Tasks: Manage client accounts and ensure exceptional service delivery.
- Company: Join CFO Insights, Northern Europe's largest CFO forum connecting over 11,000 finance professionals.
- Benefits: Enjoy travel opportunities, attractive compensation, and unlimited growth potential.
- Why this job: Make a real impact in a dynamic start-up environment with a driven team.
- Qualifications: 2-8 years in client management; B2B events experience preferred.
- Other info: Office-based role with flexible start date; no remote work available.
The predicted salary is between 36000 - 60000 £ per year.
Do you thrive in a fast-paced environment, where you gain tremendous responsibility? Do you want to be part of an exceptional entrepreneurial team with young, motivated, and extremely driven people?
About us: CFO Insights is Northern Europe's largest CFO forum and aims to connect and develop CFOs, finance leaders, and tomorrow's innovators by addressing the issues of the future CFO. We are connecting more than 11,000 professionals from more than 15 countries. CFO Insights is part of United Media which focuses on building large scale industry media and conferences products in sectors such as insurance, HR, private equity, retail, etc. As of today, we have organically launched 8 media companies and acquired one.
What we offer you: You get the unique opportunity to take ownership of our success. To ensure a never-ending growth curve, we provide you with:
- The opportunity of having a real impact - You'll be getting operational experience in a start-up where both your work and the results are highly tangible and matter to the business.
- Unlimited growth potential in our company - we strongly believe in and have a track record of promoting internally.
- Travel opportunity: You will be joining our conferences overseas.
- Invaluable transferable skills - boost your interpersonal, organisation and project management skills through experience.
- Attractive compensation package.
- Gain a lot of new relationships with global industry leaders while growing your personal brand.
Responsibilities:
- Collaborate with internal teams, including sales, marketing, and operations, to coordinate resources and deliver exceptional service to clients.
- Align on sponsors' expectations - pre & post sale, ensuring the sales process is deliverable.
- Serve as a primary point of contact for clients, once they have signed the contract, from the initial planning stages through the delivery of the events.
- Maintain accurate records of client interactions, contracts, and agreements using our CRM.
- Provide daily support to sponsors to facilitate their registration through our internal management systems.
- Build an internal knowledge base and help with the onboarding of new clients.
- Collect feedback from clients post-event to evaluate satisfaction levels and identify areas for improvement.
What we expect from you: We are looking for candidates who:
- Have 2-8 years of experience in client management, account management or customer success.
- Have previous experience working within the B2B events industry.
- Are well-organised, detail-focused and display the ability to structure and prioritise their work.
- Are fast learners and competent with new systems.
- Have a UK work permit.
Start date: Flexible. Monday - Friday we work from our office and do not offer remote work.
Customer Account Manager at CFO Insights employer: CFO Insights
Contact Detail:
CFO Insights Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Manager at CFO Insights
✨Tip Number 1
Familiarise yourself with the B2B events industry. Research recent trends, challenges, and innovations in this space to demonstrate your knowledge during interviews. This will show that you're not just interested in the role but also invested in the industry.
✨Tip Number 2
Network with professionals in the finance and events sectors. Attend relevant conferences or webinars where CFO Insights might be present. Building relationships with industry insiders can give you valuable insights and potentially a referral.
✨Tip Number 3
Prepare to discuss your previous client management experiences in detail. Think of specific examples where you've successfully managed accounts or improved client satisfaction. This will help you stand out as a candidate who can deliver results.
✨Tip Number 4
Showcase your organisational skills by preparing a mock plan for managing a client account. Outline how you would handle communication, expectations, and feedback collection. Presenting this during your interview can highlight your proactive approach.
We think you need these skills to ace Customer Account Manager at CFO Insights
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client management and the B2B events industry. Use specific examples that demonstrate your organisational skills and ability to prioritise tasks.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention how your previous experiences align with the responsibilities listed in the job description, particularly your ability to collaborate with internal teams and manage client relationships.
Showcase Your Achievements: In both your CV and cover letter, include quantifiable achievements from your past roles. For instance, mention any successful projects you led or improvements you made in client satisfaction levels.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at CFO Insights
✨Show Your Passion for Client Management
Make sure to express your enthusiasm for client management and how it aligns with your career goals. Share specific examples from your past experiences that demonstrate your ability to build strong relationships and deliver exceptional service.
✨Demonstrate Organisational Skills
Since the role requires excellent organisational skills, prepare to discuss how you prioritise tasks and manage multiple projects simultaneously. Bring examples of how you've successfully handled competing deadlines in previous roles.
✨Familiarise Yourself with the B2B Events Industry
Research the B2B events industry and be ready to discuss current trends and challenges. Showing that you understand the landscape will impress the interviewers and demonstrate your commitment to the role.
✨Prepare Questions for the Interviewers
Have a list of thoughtful questions ready to ask the interviewers about the company culture, team dynamics, and growth opportunities. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
