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For Companies At a Glance
- Tasks: Lead and mentor a dynamic client success team while shaping company strategy.
- Company: Join CFO Insights, Northern Europe’s largest CFO forum, part of United Media.
- Benefits: Competitive salary, travel opportunities, and unlimited growth potential.
- Why this job: Make a real impact in a fast-growing startup and develop invaluable skills.
- Qualifications: 5+ years in leadership roles with strong project management skills.
- Other info: Collaborative, diverse environment with a focus on client success.
The predicted salary is between 36000 - 60000 £ per year.
About us
CFO Insights is Northern Europe’s largest CFO forum and aims to connect and develop CFOs, finance leaders, and tomorrow's innovators by addressing the issues of the future CFO. We are connecting more than 11,000 professionals from more than 15 countries. CFO Insights is part of United Media which focuses on building large scale industry media and conferences products in sectors such as insurance, HR, private equity, retail, etc. As of today, we have organically launched 8 media companies and acquired one.
Context for the Role
You’ll have the chance to shape and execute the company's client success strategy, collaborate with talented teams, and make a tangible impact on the company’s success. With a rapidly expanding market presence, this role offers both challenge and reward, providing the opportunity to lead a high-performing team while directly influencing the company's continued expansion. If you're passionate about scaling a business and being part of a forward-thinking company, this is the perfect time to join and make your mark. You will report directly to the Founder / CEO in this newly created position and will be tasked to scale the client success and operations departments, while getting the chance to impact all areas of the business at this exciting early growth stage. Specifically, you will become an integral part of the management team and work closely with the founders.
Responsibilities
- As an essential member of the leadership team, you will be accountable for delivery to all clients.
- You and your team will be responsible for onboarding new clients, managing the delivery process and reporting performance to clients.
- This role is a critical part of the company continued growth and success.
- Team Leadership: Manage, grow and mentor the client success team, fostering a collaborative, top performing and innovative work environment.
- Set clear goals and expectations and evaluate team performance.
- Enabling exponential growth and expansion by focusing on what’s most important - the customer, and their success.
- Implementing people management best practices and the team spirit required to scale and internationalize the functions across all markets.
- Building and harmonizing cross-departmental processes across the entire company to ensure a maximum level of efficiency and customer satisfaction.
- Working very closely with the organization, to take a product-led approach in creating an incredible user journey, end to end.
Requirements
- 5+ years of leadership experience in related leadership roles in a fast paced high growth environment.
- Strong project management and process creation skills and strong ability to prioritize.
- A track record of successfully leading and scaling similar functions, including but not limited to client success, operations, sales, growth/international expansion, in a growth startup.
- Experience in client success / business operations, ideally in a high growth business.
- Strong analytical skills and fluency across relevant tools paired with commercial acumen.
- Proven success in applying automation to scale operations.
- A passion for people! For coaching, mentoring, leading, and uplifting your teams, with an ability to create a happy, high performing culture.
- Proven success in growing the client/customer success function and overall customer-focused operations to support a rapidly growing business, ideally with exposure to driving revenue growth of a successful business.
What the company offers
- Unique opportunity to take ownership of client success in an ambitious company experiencing high year-on-year growth.
- The opportunity of having a real impact - You’ll be getting operational experience in a start-up where both your work and the results are highly tangible and matter to the business.
- An inspiring, diverse, highly motivated, and international working atmosphere.
- Unlimited growth potential in our company - we strongly believe in and have a track record of promoting internally.
- Market-competitive compensation.
- Travel opportunity: You will be joining our conferences overseas.
- Invaluable transferable skills - boost your interpersonal, research, organisation, outreach and project management skills through experience and training.
Startdate Flexible Monday - Friday we work from our office and do not offer remote work.
Customer Account Manager at CFO Insights employer: CFO Insights
Contact Detail:
CFO Insights Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Manager at CFO Insights
✨Tip Number 1
Network like a pro! Get out there and connect with people in the finance and client success space. Attend industry events, join relevant online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. You never know who might help you land that dream job!
✨Tip Number 2
Show your passion for client success! When you get the chance to chat with hiring managers or during interviews, share your enthusiasm for helping clients thrive. Talk about your past experiences and how you’ve made a difference in previous roles. Let them see that you’re all about making clients happy!
✨Tip Number 3
Prepare for those interviews! Research CFO Insights and understand their mission and values. Think about how your skills align with their goals, especially in scaling client success. Practice common interview questions and have some examples ready to showcase your leadership and project management skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the CFO Insights team. So, get your CV polished and hit that apply button!
We think you need these skills to ace Customer Account Manager at CFO Insights
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see that you're genuinely excited about joining CFO Insights and making a difference in client success.
Tailor Your CV: Make sure your CV is tailored to highlight your relevant experience in client success and leadership. We love seeing how your past roles have prepared you for this exciting opportunity, so don’t hold back!
Be Specific in Your Answers: When answering questions about client relationships or managing accounts, be specific! Share examples from your experience that demonstrate your skills and how you've successfully navigated challenges in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity at CFO Insights!
How to prepare for a job interview at CFO Insights
✨Know Your Client Success Strategy
Before the interview, take some time to research and understand what a successful client success strategy looks like. Be ready to discuss how you would shape and execute this strategy at CFO Insights, considering their unique market position and growth ambitions.
✨Showcase Your Leadership Skills
This role requires strong leadership experience, so prepare examples of how you've successfully managed and mentored teams in the past. Highlight specific instances where your leadership directly contributed to team performance and client satisfaction.
✨Demonstrate Analytical Acumen
CFO Insights values analytical skills, so be prepared to discuss how you've used data to drive decisions in previous roles. Bring examples of how you've applied analytics to improve client success or operational efficiency.
✨Emphasise Your Passion for People
Since this role involves coaching and uplifting teams, convey your passion for people during the interview. Share stories that illustrate your commitment to fostering a positive team culture and how you've motivated others to achieve their best.
