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- Tasks: Manage client relationships and ensure exceptional service delivery.
- Company: Join CFO Insights, Northern Europe's largest CFO forum connecting over 11,000 finance professionals.
- Benefits: Enjoy travel opportunities, attractive compensation, and unlimited growth potential.
- Why this job: Make a real impact in a start-up environment while building your personal brand.
- Qualifications: Bachelor's or master's degree required; 3+ years in client management preferred.
- Other info: Work with global industry leaders and enhance your project management skills.
The predicted salary is between 36000 - 60000 £ per year.
CFO Insights is Northern Europe\’s largest CFO forum and aims to connect and develop CFOs, finance leaders, and tomorrow\’s innovators by addressing the issues of the future CFO. We are connecting more than 11,000 professionals from more than 15 countries.CFO Insights is part of United Media which focuses on building large scale industry media and conferences products in sectors such as insurance, HR, private equity, retail, etc. As of today, we have organically launched 8 media companies and acquired one.What we offer you As our Client Success, you get the unique opportunity to take ownership of our success. To ensure a never-ending growth curve, we provide you with:The opportunity of having a real impact – You\’ll be getting operational experience in a start-up where both your work and the results are highly tangible and matter to the business.Unlimited growth potential in our company – we strongly believe in and have a track record of promoting internally.Travel opportunity: You will be joining our conferences overseas.Invaluable transferable skills – boost your interpersonal, organisation and project management skills through experience.Attractive compensation package.Gain a lot of new relationships with global industry leaders while growing your personal brand.Responsibilities: Collaborate with internal teams, including sales, marketing, and operations, to coordinate resources and deliver exceptional service to clients.Aligning on Sponsors expectations – pre & post sale, ensuring the sales process is deliverable.Serve as a primary point of contact for clients, once they have signed the contract, from the initial planning stages through the delivery of the events.Maintain accurate records of client interactions, contracts, and agreements using our CRM.Providing daily support to sponsors to facilitate their registration through our internal management systems.Building an internal knowledge base and helping with the onboarding of new clients.Collect feedback from clients post-event to evaluate satisfaction levels and identify areas for improvement.What we expect from you we are looking for candidates who:Take ownership of everything you do, be proactive and follow through on commitments.Are well-organised, and detail-focused and display the ability to structure and prioritise their work.Have acquired a bachelor\’s or master\’s degree with outstanding results.Have a UK work permit.Fast learning and competent with new systems.Proficiency in CRM software and Google Docs Editors suite.3+ years of experience in client management, account management, or customer success roles.
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Contact Detail:
CFO Insights Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Success Manger at CFO Insights
✨Tip Number 1
Network with professionals in the finance and client success sectors. Attend industry events, webinars, or local meetups to connect with CFOs and finance leaders. This will not only expand your network but also give you insights into what companies like CFO Insights value in a Client Success Manager.
✨Tip Number 2
Familiarise yourself with the latest trends in client management and customer success. Read up on best practices and case studies that highlight successful strategies. This knowledge will help you demonstrate your expertise during interviews and discussions.
✨Tip Number 3
Showcase your experience with CRM software and project management tools. If you have specific examples of how you've used these tools to improve client relationships or streamline processes, be ready to discuss them. This will illustrate your hands-on experience and readiness for the role.
✨Tip Number 4
Prepare to discuss how you would handle client feedback and improve satisfaction levels. Think of examples from your past roles where you've successfully managed client expectations and resolved issues. This will show your proactive approach and commitment to client success.
We think you need these skills to ace Client Success Manger at CFO Insights
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client management and customer success roles. Use specific examples that demonstrate your ability to take ownership, be proactive, and deliver exceptional service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of CFO Insights and its mission. Explain why you are passionate about the role of Client Success Manager and how your skills align with their expectations.
Highlight Relevant Skills: Emphasise your proficiency in CRM software and project management tools. Mention your organisational skills and ability to prioritise tasks, as these are crucial for the role.
Showcase Your Achievements: Include quantifiable achievements from your previous roles, such as improvements in client satisfaction or successful project completions. This will help demonstrate your impact and potential value to CFO Insights.
How to prepare for a job interview at CFO Insights
✨Show Your Ownership Mindset
Demonstrate your ability to take ownership of projects and responsibilities. Share specific examples from your past experiences where you proactively addressed challenges or improved processes, as this aligns perfectly with what CFO Insights values in their Client Success Manager.
✨Highlight Your Organisational Skills
Since the role requires strong organisational abilities, prepare to discuss how you prioritise tasks and manage multiple projects simultaneously. Use real-life scenarios to illustrate your detail-oriented approach and how it has led to successful outcomes.
✨Familiarise Yourself with CRM Software
As proficiency in CRM software is essential for this position, make sure you are well-versed in the systems you've used before. Be ready to discuss how you've leveraged these tools to enhance client relationships and streamline processes.
✨Prepare for Client Interaction Scenarios
Expect questions about how you would handle various client situations. Prepare by thinking through potential challenges a Client Success Manager might face and how you would address them, showcasing your problem-solving skills and commitment to client satisfaction.
