Client Success Manager at CFO Insights

CFO Insights is Northern Europe’s largest CFO forum, connecting and developing CFOs, finance leaders, and tomorrow's innovators by addressing the issues of the future CFO. We connect more than 11,000 professionals from over 15 countries. CFO Insights is part of United Media, which focuses on building large-scale industry media and conference products in sectors such as insurance, HR, private equity, and retail.

Context for the Role: You’ll have the chance to shape and execute the company's client success strategy, collaborate with talented teams, and make a tangible impact on the company’s success. This role offers both challenge and reward, providing the opportunity to lead a high-performing team while directly influencing the company’s continued expansion. You will report directly to the Founder / CEO in this newly created position and will be tasked to scale the client success and operations departments, impacting all areas of the business at this exciting early growth stage.

Responsibilities: As an essential member of the leadership team, you will be accountable for delivery to all clients. You and your team will be responsible for onboarding new clients, managing the delivery process, and reporting performance to clients. This role is critical to the company’s continued growth and success.

• Team Leadership: Manage, grow, and mentor the client success team, fostering a collaborative, top-performing, and innovative work environment. Set clear goals and expectations and evaluate team performance.
• Enable exponential growth and expansion by focusing on what’s most important – the customer and their success.
• Implement people management best practices and the team spirit required to scale and internationalise the functions across all markets.
• Build and harmonise cross-departmental processes across the entire company to ensure maximum efficiency and customer satisfaction.
• Work closely with the organisation to take a product-led approach in creating an incredible user journey, end to end.

Requirements:

• 5+ years of leadership experience in related roles in a fast-paced high-growth environment.
• Strong project management and process creation skills with a strong ability to prioritise.
• A track record of successfully leading and scaling similar functions, including but not limited to client success, operations, sales, and growth/international expansion in a growth startup.
• Experience in client success/business operations, ideally in a high-growth business.
• Strong analytical skills and fluency across relevant tools paired with commercial acumen.
• Proven success in applying automation to scale operations.
• A passion for people! For coaching, mentoring, leading, and uplifting your teams, with an ability to create a happy, high-performing culture.
• Proven success in growing the client/customer success function and overall customer-focused operations to support a rapidly growing business, ideally with exposure to driving revenue growth.

What the company offers:

• The opportunity to have a real impact – You’ll gain operational experience in a start-up where your work and results are highly tangible and matter to the business.
• An inspiring, diverse, highly motivated, and international working atmosphere.
• Unlimited growth potential in our company – we strongly believe in and have a track record of promoting internally.
• Market-competitive compensation.
• Travel opportunity: You will be joining our conferences overseas.
• Invaluable transferable skills – boost your interpersonal, research, organisation, outreach, and project management skills through experience and training.

Start date: Flexible. Monday - Friday we work from our office and do not offer remote work.