At a Glance
- Tasks: Maintain and enhance IT infrastructure, ensuring network security and performance.
- Company: Join a forward-thinking company dedicated to tech excellence.
- Benefits: Enjoy 25 days leave, pension scheme, life assurance, and more perks.
- Other info: Great career growth opportunities in a supportive environment.
- Why this job: Be part of a dynamic team improving IT systems and making a real impact.
- Qualifications: Experience in networking, server management, and IT security required.
The predicted salary is between 34650 - 42350 £ per year.
Applicants must have the legal right to work in the UK at the time of application.
We are unable to provide visa sponsorship for this role, and all offers of employment are subject to the verification of the successful candidates' right to work in the UK.
SC Clearance is also required for this role.
Job Purpose
To maintain the integrity of the CFH Docmail network and endpoints, supporting the Lead Analysts with day-to-day duties across the Security, Network and Server & Storage domains.
You will be working alongside other technical analysts in the team.
You will be monitoring the current environment, reviewing current processes and recommending work that will contribute to the continuous improvement of the network and information security.
Reporting into the Group Head of IT Infrastructure, you will play an integral part in meeting the department’s service delivery standards, handling tickets, change requests and project work as assigned to you, which will include hardware builds and configuration, network, platform and security monitoring.
Objectives of this Role
- Diagnosing and resolving complex infrastructure incidents.
- Monitor servers, network performance, and storage utilization to prevent system downtime.
- Play an active role in system patch management and business continuity testing
- Create and maintain network diagrams, asset inventories, and standard operating procedures.
- Provision virtual and physical servers and appliances, setting up user accounts as required.
- Creating and maintaining accurate technical documentation and system configurations.
Detail Tasks
- Triage alerts from monitoring platforms.
- Complete hardware builds, both servers and network appliances.
- Ensure escalations to the Group IT Infrastructure team from the Group Service Desk are dealt with promptly and accurately.
- Follow established internal processes and keep accurate and meaningful records of all work carried out across various internal platforms and systems.
- Support customers and colleagues with project work, supporting the delivery of solutions to both internal and external customers.
Critical Competencies
- This is not an entry level role and the suitable candidate will have experience in working with networking, server and storage (including hypervisor technologies) or IT Security technologies.
- Experience of adminstering Active Directory and Azure Identity (Entra ID).
- Knowledge of networking concepts and infrastructure technologies, with the ability to diagnose and resolve technical issues.
- Have the ability to contribute technical expertise to projects and service enhancement initiatives.
- Have the ability to follow documented processes and procedures and to deliver work to documented standards.
Requirements
- Strong logical and methodical approach, especially under pressure.
- Excellent verbal and written communication skills, able to explain technical concepts to both technical and non-technical audiences.
- Relevant education, training, or certifications in Information Technology.
- Abide by the rules of the Business Management Systems, which apply best practice control with respect to Information and Physical Security, Quality, Safety, Health and the Environment and follow the SOPs.
Benefits
- 25 days annual leave plus Bank Holidays (pro rata for part-time)
- Pension scheme
- Life Assurance and Income Protection schemes
- Employee Assistance programme
- Enhanced Maternity and Paternity Pay
- Cycle to work scheme
- On-site gym
- On-site parking
- Recruitment Referral scheme
- #J-18808-Ljbffr
IT Infrastructure Analyst in Livingston employer: CFH
Join our dynamic team as an IT Service Desk Analyst in Radstock, Somerset, where we prioritise employee well-being and professional growth. With a supportive work culture that values collaboration and innovation, you'll enjoy benefits such as 25 days of annual leave, an on-site gym, and opportunities for continuous learning. We are committed to fostering a rewarding environment that empowers you to excel in your role while maintaining a healthy work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land IT Infrastructure Analyst in Livingston
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what CFH values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges CFH might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at CFH!
✨Direct Apply to CFH
Let's not forget to apply directly through the CFH website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Infrastructure Analyst in Livingston
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at CFH.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at CFH. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at CFH
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
