At a Glance
- Tasks: Support daily operations and development of a leading hybrid mail platform.
- Company: Join the UK's top hybrid mail platform with a dynamic product management team.
- Benefits: Enjoy 25 days leave, enhanced pay, gym access, and wellness classes.
- Other info: Full training provided; great opportunity for career growth and collaboration.
- Why this job: Make an impact in tech while developing your skills in a supportive environment.
- Qualifications: Strong communication skills and a keen interest in technology are essential.
The predicted salary is between 30000 - 40000 € per year.
This is an exciting opportunity to join the product management team at the heart of the UK's leading hybrid mail platform. As a Docmail Product Operations Executive, you will play a key role in supporting the daily operations and ongoing development of our platform, working closely with colleagues across the business to ensure it continues to meet the needs of our customers and the evolving market. This is predominantly a site based role.
You will be a confident communicator with strong stakeholder management skills, a sharp eye for detail, and a genuine interest in technology and product development. Full training on our products and services will be provided.
Responsibilities:- To be responsible for Platform Operations & Technical Support
- Monitor platform front and back-end activities, proactively identifying and resolving issues to ensure smooth and reliable system performance.
- Work closely with the application development team, attending daily stand-up calls to track activity, share knowledge, and raise change requests.
- Liaise with Level 1 and Level 2 support teams on a daily basis to monitor open tickets, carry out further investigation where required, and elevate to Level 3 support with clear, detailed information to ensure timely resolution.
- Participate in user acceptance testing (UAT) for system changes and updates, ensuring quality and accuracy before release.
- Produce clear and informative release notes for system updates, keeping all stakeholders well informed.
- Meet regularly with internal departments to capture, define, and document their requirements, ensuring their needs are reflected in the product roadmap.
- Promote the platform to internal teams through structured training sessions, building confidence and encouraging effective use of the product.
- Work with the marketing team to develop core product positioning and messaging that resonates with both existing and prospective customers.
- Maintain and update the product roadmap in line with the broader product vision, and keep the product plan current and accurate.
- Review and prioritise change requests from across the business using defined assessment criteria.
- Review the department wish list, ensuring all requirements are clearly understood and ready for roadmap consideration.
- Monitor and log competitor activity to inform product strategy and market positioning.
- Analyse win and loss data and hold follow-up meetings with the sales team to gather detailed feedback and identify trends.
- Contact customers who have not yet engaged with the platform to offer support, gather feedback, and encourage adoption.
- Review support tickets to identify customer pain points and flag accounts that would benefit from further discussion.
- Support the customer service team in gathering targeted feedback from customers during live calls.
- Strong communication and stakeholder management skills.
- High attention to detail with a methodical, logical approach to problem-solving.
- A technical mindset with an interest in software, platforms and product development.
- Comfortable working across multiple teams and managing a varied workload.
- Experience in a product, operations, or technical support environment is advantageous but not essential — full training will be provided.
- 25 days annual leave + 8 bank Holidays, pro rata if part time.
- Enhanced maternity and paternity pay.
- Employee Assistance programme.
- Salary sacrifice for pension.
- On site Gym.
- Weekly Yoga class.
- Cycle to work scheme.
- On site parking.
Docmail Product Operations Executive in Radstock employer: CFH Docmail
Join a dynamic team at the forefront of the UK's leading hybrid mail platform, where your role as a Docmail Product Operations Executive will be pivotal in driving product excellence and operational efficiency. With a strong emphasis on employee development, we offer comprehensive training, a supportive work culture, and a range of benefits including generous annual leave, enhanced parental pay, and wellness initiatives like on-site gym access and yoga classes. Our collaborative environment encourages innovation and growth, making it an ideal place for those passionate about technology and product management.
StudySmarter Expert Advice🤫
We think this is how you could land Docmail Product Operations Executive in Radstock
✨Tip Number 1
Get to know the company inside out! Research Docmail's products and services, and understand their market position. This will help you speak confidently about how you can contribute to their operations during interviews.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those tricky questions! Think about scenarios where you've demonstrated strong communication and problem-solving skills. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Docmail Product Operations Executive in Radstock
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Docmail Product Operations Executive role. Highlight your communication skills, attention to detail, and any relevant experience in product or technical support.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're excited about this opportunity. Share your genuine interest in technology and product development, and how you can contribute to our team at StudySmarter.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. We love candidates who can demonstrate a methodical approach to problem-solving, especially in a tech environment.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at CFH Docmail
✨Know the Product Inside Out
Before your interview, take some time to familiarise yourself with Docmail and its features. Understanding how the platform operates and its unique selling points will help you engage in meaningful conversations about product development and operations.
✨Showcase Your Communication Skills
As a Docmail Product Operations Executive, strong communication is key. Prepare examples of how you've effectively communicated with stakeholders in the past. Think about times when you’ve resolved issues or collaborated across teams, as these experiences will highlight your ability to manage relationships.
✨Demonstrate Your Problem-Solving Approach
Be ready to discuss your methodical approach to problem-solving. Consider preparing a specific example where you identified an issue and took steps to resolve it. This will show your potential employer that you have the analytical skills needed for monitoring platform activities.
✨Engage with Questions
Prepare thoughtful questions to ask during the interview. Inquire about the team dynamics, the product roadmap, or how they gather customer feedback. This not only shows your interest in the role but also demonstrates your proactive mindset towards stakeholder engagement.
