At a Glance
- Tasks: Support daily operations of a leading hybrid mail platform and ensure smooth system performance.
- Company: Join a top UK company offering innovative print and online communication solutions.
- Benefits: Enjoy 25 days annual leave, 8 bank holidays, and full training provided.
- Other info: Dynamic role with opportunities for growth and collaboration across teams.
- Why this job: Be at the heart of product development and make a real impact on customer engagement.
- Qualifications: Strong communication skills and a keen interest in technology; experience is a plus but not required.
The predicted salary is between 30000 - 40000 £ per year.
Radstock, United Kingdom | Posted on 20/05/2026
We offer industry leading print, mail and online communication solutions to improve your business outcomes. Smarter customer engagement and peace of mind provided by our 'best in class' security and award-winning service. We understand that effective communication with your audience is critical to your organisation. We can provide the perfect communications service whether you need to ensure compliance, improve outcomes, grow or digitally transform your business. We’ll be by your side every step of the way.
This is an exciting opportunity to join the product management team at the heart of the UK's leading hybrid mail platform. As a Docmail Product Operations Executive, you will play a key role in supporting the daily operations and ongoing development of our platform, working closely with colleagues across the business to ensure it continues to meet the needs of our customers and the evolving market. This is predominantly a site based role.
You will be a confident communicator with strong stakeholder management skills, a sharp eye for detail, and a genuine interest in technology and product development. Full training on our products and services will be provided.
To be responsible for:
- Platform Operations & Technical Support
- Monitor platform front and back-end activities, proactively identifying and resolving issues to ensure smooth and reliable system performance.
- Work closely with the application development team, attending daily stand-up calls to track activity, share knowledge, and raise change requests.
- Liaise with Level 1 and Level 2 support teams on a daily basis to monitor open tickets, carry out further investigation where required, and escalate to Level 3 support with clear, detailed information to ensure timely resolution.
- Participate in user acceptance testing (UAT) for system changes and updates, ensuring quality and accuracy before release.
- Produce clear and informative release notes for system updates, keeping all stakeholders well informed.
- Stakeholder Engagement & Internal Collaboration
- Meet regularly with internal departments to capture, define, and document their requirements, ensuring their needs are reflected in the product roadmap.
- Promote the platform to internal teams through structured training sessions, building confidence and encouraging effective use of the product.
- Work with the marketing team to develop core product positioning and messaging that resonates with both existing and prospective customers.
- In a supporting capacity to the Product Manager:
- Maintain and update the product roadmap in line with the broader product vision, and keep the product plan current and accurate.
- Review and prioritise change requests from across the business using defined assessment criteria.
- Review the department wish list, ensuring all requirements are clearly understood and ready for roadmap consideration.
- Monitor and log competitor activity to inform product strategy and market positioning.
- Customer & Market Insight
- In a supporting capacity to the Product Manager: Analyse win and loss data and hold follow-up meetings with the sales team to gather detailed feedback and identify trends.
- Contact customers who have not yet engaged with the platform to offer support, gather feedback, and encourage adoption.
- Review support tickets to identify customer pain points and flag accounts that would benefit from further discussion.
- Support the customer service team in gathering targeted feedback from customers during live calls.
Any other reasonable task as requested:
Requirements
- Strong communication and stakeholder management skills
- High attention to detail with a methodical, logical approach to problem-solving
- A technical mindset with an interest in software, platforms and product development
- Comfortable working across multiple teams and managing a varied workload
- Experience in a product, operations, or technical support environment is advantageous but not essential — full training will be provided
25 days annual leave + 8 bank Holidays, pro rata if part time
Platform Operations Specialist – Hybrid Mail in Radstock employer: CFH Docmail Ltd.
Join a forward-thinking company that prioritises employee development and collaboration in the heart of Radstock. As a Platform Operations Specialist, you'll benefit from a supportive work culture that values innovation and teamwork, alongside competitive benefits such as 25 days of annual leave and comprehensive training opportunities. This role not only offers a chance to engage with cutting-edge technology but also fosters meaningful connections across departments, ensuring your contributions directly impact our customers' success.
StudySmarter Expert Advice🤫
We think this is how you could land Platform Operations Specialist – Hybrid Mail in Radstock
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their platform and think about how your skills can contribute to their goals. This shows you're genuinely interested and ready to hit the ground running.
✨Tip Number 3
Practice your communication skills! As a Platform Operations Specialist, you'll need to engage with various stakeholders. Role-play common interview questions with a friend to boost your confidence and refine your responses.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our team and ready to embrace the opportunities we offer.
We think you need these skills to ace Platform Operations Specialist – Hybrid Mail in Radstock
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Platform Operations Specialist role. Highlight any relevant experience in product management or technical support, and don’t forget to showcase your communication skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're excited about this role and how your background makes you a great fit. Be sure to mention your interest in technology and product development, as these are key for us.
Showcase Your Attention to Detail:Since this role requires a sharp eye for detail, make sure your application is free from typos and errors. A well-organised application shows us that you can handle the meticulous nature of the job!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at CFH Docmail Ltd.
✨Know the Platform Inside Out
Before your interview, make sure you understand the hybrid mail platform and its functionalities. Familiarise yourself with the company's products and services, as well as any recent updates or changes in the industry. This will show your genuine interest in technology and product development.
✨Showcase Your Communication Skills
As a Platform Operations Specialist, strong communication is key. Prepare examples of how you've effectively engaged with stakeholders in the past. Think about times when you’ve had to explain complex technical issues in simple terms or collaborated with different teams to achieve a common goal.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you've identified and resolved issues in a technical environment. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your attention to detail and logical approach to problem-solving.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the product roadmap, and how they measure success in this role. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
