At a Glance
- Tasks: Support daily operations and development of a leading hybrid mail platform.
- Company: Join a top UK company known for innovative communication solutions.
- Benefits: Enjoy 25 days annual leave, bank holidays, and full training provided.
- Other info: Great opportunity for career growth in a collaborative environment.
- Why this job: Be part of a dynamic team shaping the future of customer engagement.
- Qualifications: Strong communication skills and a keen interest in technology are essential.
The predicted salary is between 30000 - 40000 £ per year.
We offer industry leading print, mail and online communication solutions to improve your business outcomes. Smarter customer engagement and peace of mind provided by our 'best in class' security and award-winning service. We understand that effective communication with your audience is critical to your organisation. We can provide the perfect communications service whether you need to ensure compliance, improve outcomes, grow or digitally transform your business. We’ll be by your side every step of the way.
This is an exciting opportunity to join the product management team at the heart of the UK's leading hybrid mail platform. As a Docmail Product Operations Executive, you will play a key role in supporting the daily operations and ongoing development of our platform, working closely with colleagues across the business to ensure it continues to meet the needs of our customers and the evolving market. This is predominantly a site based role.
You will be a confident communicator with strong stakeholder management skills, a sharp eye for detail, and a genuine interest in technology and product development. Full training on our products and services will be provided.
To be responsible for Platform Operations & Technical Support:- Monitor platform front and back-end activities, proactively identifying and resolving issues to ensure smooth and reliable system performance.
- Work closely with the application development team, attending daily stand-up calls to track activity, share knowledge, and raise change requests.
- Liaise with Level 1 and Level 2 support teams on a daily basis to monitor open tickets, carry out further investigation where required, and escape to Level 3 support with clear, detailed information to ensure timely resolution.
- Participate in user acceptance testing (UAT) for system changes and updates, ensuring quality and accuracy before release.
- Produce clear and informative release notes for system updates, keeping all stakeholders well informed.
- Meet regularly with internal departments to capture, define, and document their requirements, ensuring their needs are reflected in the product roadmap.
- Promote the platform to internal teams through structured training sessions, building confidence and encouraging effective use of the product.
- Work with the marketing team to develop core product positioning and messaging that resonates with both existing and prospective customers.
- Maintain and update the product roadmap in line with the broader product vision, and keep the product plan current and accurate.
- Review and prioritise change requests from across the business using defined assessment criteria.
- Review the department wish list, ensuring all requirements are clearly understood and ready for roadmap consideration.
- Monitor and log competitor activity to inform product strategy and market positioning.
- Analyse win and loss data and hold follow-up meetings with the sales team to gather detailed feedback and identify trends.
- Contact customers who have not yet engaged with the platform to offer support, gather feedback, and encourage adoption.
- Review support tickets to identify customer pain points and flag accounts that would benefit from further discussion.
- Support the customer service team in gathering targeted feedback from customers during live calls.
Any other reasonable task as requested.
Requirements:- Strong communication and stakeholder management skills.
- High attention to detail with a methodical, logical approach to problem-solving.
- A technical mindset with an interest in software, platforms and product development.
- Comfortable working across multiple teams and managing a varied workload.
- Experience in a product, operations, or technical support environment is advantageous but not essential — full training will be provided.
25 days annual leave + 8 bank Holidays, pro rata if part time.
Docmail Product Operations Executive employer: CFH Docmail Ltd.
At our Radstock location, we pride ourselves on being an exceptional employer, offering a collaborative work culture that fosters innovation and personal growth. As a Docmail Product Operations Executive, you will benefit from comprehensive training, generous annual leave, and the opportunity to engage with cutting-edge technology in a supportive environment that values your contributions and encourages professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Docmail Product Operations Executive
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. We can’t stress enough how important it is to build relationships; you never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by researching the company and its products. We recommend knowing their platform inside out, so you can show off your enthusiasm and understanding during the chat. It’s all about making a great impression!
✨Tip Number 3
Practice your communication skills! As a Docmail Product Operations Executive, you'll need to engage with various stakeholders. We suggest doing mock interviews with friends or using online resources to sharpen your skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team.
We think you need these skills to ace Docmail Product Operations Executive
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Docmail Product Operations Executive role. Highlight any relevant experience in product management, operations, or technical support to show us you’re the right fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're excited about this role and how your background aligns with our mission. Be genuine and let your personality come through!
Showcase Your Communication Skills:Since strong communication is key for this role, make sure your application is clear and concise. Use straightforward language and structure your thoughts logically to demonstrate your ability to communicate effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at CFH Docmail Ltd.
✨Know the Product Inside Out
Before your interview, take some time to familiarise yourself with Docmail's platform and services. Understand how they improve business outcomes and what makes them stand out in the market. This will not only show your genuine interest but also help you answer questions more confidently.
✨Showcase Your Communication Skills
As a Docmail Product Operations Executive, strong communication is key. Prepare examples of how you've effectively communicated with stakeholders in the past. Think about times when you’ve resolved issues or collaborated across teams, as these experiences will resonate well with the interviewers.
✨Demonstrate Your Problem-Solving Approach
Be ready to discuss your methodical approach to problem-solving. You might be asked to describe a challenging situation you faced and how you resolved it. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Engage with Questions
Prepare thoughtful questions to ask at the end of your interview. This could include inquiries about the product roadmap, team dynamics, or how success is measured in the role. Engaging with your interviewers shows that you’re proactive and genuinely interested in the position.
