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For Companies At a Glance
- Tasks: Lead the delivery and improvement of workplace technology services for a global user base.
- Company: Join a dynamic tech team in London focused on innovative service delivery.
- Benefits: Enjoy a permanent role with competitive salary and opportunities for growth.
- Other info: Collaborative environment with a focus on continuous improvement and professional development.
- Why this job: Make a real impact by enhancing user experience and driving automation in tech services.
- Qualifications: Experience in IT Service Delivery and strong technical skills in End User Technology.
The predicted salary is between 55000 - 65000 £ per year.
We are seeking a delivery-focused Service Delivery Manager with strong technical depth in End User Technology to coordinate the day-to-day delivery, stability, and ongoing improvement of workplace technology services. The successful candidate will ensure services are reliable, secure, and compliant, while also actively contributing to technical resolution, automation, and service maturity. You will operate across service delivery, incident management, and engineering, supporting a global user base through a blended delivery model of internal teams and third-party partners.
About the role
- Service Delivery & Operations
- Drive the maturation of EUT services into stable, well-governed BAU services
- Use service data, trends, and operational insight to proactively improve reliability and user experience
- Identify opportunities to reduce manual effort through automation, self-service, and platform optimisation
- Embed ITSM best practices (incident, problem, change) consistently across delivery
- Hands-on Technical Engineering (L3)
- Provide technical expertise for complex incidents, problems, and escalations across EUT services
- Lead root cause analysis and implement permanent fixes for recurring issues
- Oversee and govern endpoint and platform services (e.g. Microsoft 365, Intune, device management, identity integrations), ensuring service performance, standards, and alignment across delivery teams
- Act as the technical escalation point bridging service operations and engineering teams
- Contribute directly to build standards, configurations, and service improvements
- Incident & Major Incident Management
- Lead or coordinate EUT-related incidents and major incidents as the primary escalation point
- Provide both operational leadership and hands-on technical involvement where required
- Ensure timely stakeholder communication and structured incident management
- Own post-incident reviews, root cause analysis, and remediation actions
- Onboarding & Operational Readiness
- Own the onboarding of new or materially changed services into BAU operations
- Ensure documentation, monitoring, SLAs, support models, and runbooks are in place
- Support early life activities to stabilise services post go-live
- Automation, Tooling & Knowledge
- Deliver and support automation solutions (e.g. scripting, PowerShell, workflows)
- Create and maintain high-quality documentation including runbooks, SOPs, and knowledge articles
- Improve knowledge sharing and reduce reliance on individuals through structured documentation
- Reporting & Stakeholder Management
- Produce clear service reporting across performance, incidents, risks, and improvement actions
- Present service insights in a format suitable for senior stakeholders
- Build strong relationships across Technology, Security, and business stakeholders
About you
- Proven experience in IT Service Delivery within End User Technology / Digital Workplace Technologies
- Strong hands-on technical capability at Level 3 (endpoint management, M365, device platforms)
- Experience supporting and resolving complex technical escalations
- Solid understanding of ITSM practices (incident, problem, change) and process maturity
- Strong documentation, process definition, and service standardisation skills
- Experience with automation or scripting (e.g. PowerShell)
- Comfortable working in regulated, audit-aware environments
- Confident communicator with the ability to engage both technical teams and senior stakeholders
Service Delivery Manager - EUT employer: CFC
Contact Detail:
CFC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager - EUT
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to service delivery and technical challenges. We want you to shine when discussing your hands-on experience!
✨Tip Number 3
Showcase your problem-solving skills! Be ready to share examples of how you've tackled complex incidents or improved service delivery in the past. It’s all about demonstrating your value.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we love seeing candidates who are proactive!
We think you need these skills to ace Service Delivery Manager - EUT
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Service Delivery Manager - EUT. Highlight your experience with End User Technology and any relevant ITSM practices. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about service delivery and how your technical expertise can help improve our workplace technology services. Keep it engaging and personal!
Showcase Your Technical Skills: Don’t hold back on showcasing your hands-on technical capabilities, especially in areas like Microsoft 365 and automation. We love seeing specific examples of how you've tackled complex incidents or improved service delivery in the past.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at CFC
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around End User Technology and the specific tools mentioned in the job description like Microsoft 365 and Intune. Be ready to discuss your hands-on experience with these technologies and how you've resolved complex issues in the past.
✨Showcase Your Service Delivery Skills
Prepare examples that highlight your experience in IT Service Delivery. Think about times when you've improved service reliability or user experience, and be ready to explain how you used data and trends to drive those improvements.
✨Communicate Clearly and Confidently
Since you'll be engaging with both technical teams and senior stakeholders, practice articulating your thoughts clearly. Use straightforward language to explain complex concepts, and be prepared to discuss how you manage stakeholder communication during incidents.
✨Demonstrate Your Problem-Solving Approach
Be ready to walk through your process for handling incidents and major incidents. Discuss your experience with root cause analysis and how you've implemented permanent fixes. This will show your ability to not just react but also proactively improve service delivery.