Platform Support Specialist

Platform Support Specialist

Department: General

Employment Type: Permanent – Full Time

Location: UK – London

Reporting To: Lauren Hall

Description

As a core member of our Platform team—a growing, business-critical unit—you’ll help deliver our digital distribution strategy and increase the proportion of business written through online channels. This is a hands‑on role at the intersection of underwriting and technology, focused on improving broker experience at speed and scale.

About the role

As a Platform Support specialist, you will Be the first line of support for brokers: Respond to enquiries promptly and professionally, primarily via our live chat and shared inbox. Your responsibilities will include but are not limited to:

• Own platform operations end‑to‑end: Log submissions, issue policies and MTAs, and prepare other documentation accurately and on time.
• Keep momentum on deals: Chase outstanding items (e.g., subjectivities, renewals) and proactively follow up on quotations we’re keen to secure.
• Handle referrals and produce quotes: Turn around platform referrals quickly and consistently within agreed service standards.
• Advise with confidence: Explain product features, advantages, and benefits; answer coverage and wording queries clearly and helpfully.
• Safeguard portfolio performance: Conduct daily risk reviews of broker‑generated quotes to maintain underwriting quality and profitability.
• Drive continuous improvement: Engage proactively with brokers to gather feedback that helps us refine the platform and elevate the experience.
• Support where needed: Carry out ad‑hoc administrative tasks to keep the team running smoothly.

About you

The candidate will have outstanding organisation skills, and be able to prioritise effective and meet tight deadlines. As well as this you will be an excellent communicator and be able to engage with both brokers and colleagues.

You must be educated to a minimum of A-level standard, with a view to studying towards CII certification.

Core Values

Love what you do: We show up each day ready to take on the world. Our passion and intensity set us apart and makes the difference to our colleagues, customers, brokers and carriers.

Challenge everything: We’re never afraid to question the way that things are done and we constantly challenge ourselves and others to makes things better.

Have fun, be good: Insurance is a serious business, but we don’t take ourselves too seriously. We make it fun to work at CFC, we welcome all viewpoints, and we treat everyone how we would expect to be treated.