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For Companies At a Glance
- Tasks: Lead the delivery and improvement of workplace technology services for a global user base.
- Company: Join a dynamic insurance tech company that values passion and innovation.
- Benefits: Enjoy competitive pay, flexible work options, and opportunities for professional growth.
- Other info: Collaborative culture where fun meets serious business, fostering creativity and teamwork.
- Why this job: Make a real impact by enhancing user experience and driving service excellence.
- Qualifications: Experience in IT Service Delivery and strong technical skills in End User Technology.
The predicted salary is between 55000 - 65000 £ per year.
We are seeking a delivery-focused Service Delivery Manager with strong technical depth in End User Technology to coordinate the day-to-day delivery, stability, and ongoing improvement of workplace technology services. The successful candidate will ensure services are reliable, secure, and compliant, while also actively contributing to technical resolution, automation, and service maturity. You will operate across service delivery, incident management, and engineering, supporting a global user base through a blended delivery model of internal teams and third-party partners.
About the role
- Service Delivery & Operations
- Drive the maturation of EUT services into stable, well-governed BAU services
- Use service data, trends, and operational insight to proactively improve reliability and user experience
- Identify opportunities to reduce manual effort through automation, self-service, and platform optimisation
- Embed ITSM best practices (incident, problem, change) consistently across delivery
- Hands-on Technical Engineering (L3)
- Provide technical expertise for complex incidents, problems, and escalations across EUT services
- Lead root cause analysis and implement permanent fixes for recurring issues
- Oversee and govern endpoint and platform services (e.g. Microsoft 365, Intune, device management, identity integrations), ensuring service performance, standards, and alignment across delivery teams
- Act as the technical escalation point bridging service operations and engineering teams
- Contribute directly to build standards, configurations, and service improvements
- Incident & Major Incident Management
- Lead or coordinate EUT-related incidents and major incidents as the primary escalation point
- Provide both operational leadership and hands-on technical involvement where required
- Ensure timely stakeholder communication and structured incident management
- Own post-incident reviews, root cause analysis, and remediation actions
- Onboarding & Operational Readiness
- Own the onboarding of new or materially changed services into BAU operations
- Ensure documentation, monitoring, SLAs, support models, and runbooks are in place
- Support early life activities to stabilise services post go-live
- Automation, Tooling & Knowledge
- Deliver and support automation solutions (e.g. scripting, PowerShell, workflows)
- Create and maintain high-quality documentation including runbooks, SOPs, and knowledge articles
- Improve knowledge sharing and reduce reliance on individuals through structured documentation
- Reporting & Stakeholder Management
- Produce clear service reporting across performance, incidents, risks, and improvement actions
- Present service insights in a format suitable for senior stakeholders
- Build strong relationships across Technology, Security, and business stakeholders
About you
- Proven experience in IT Service Delivery within End User Technology / Digital Workplace Technologies
- Strong hands-on technical capability at Level 3 (endpoint management, M365, device platforms)
- Experience supporting and resolving complex technical escalations
- Solid understanding of ITSM practices (incident, problem, change) and process maturity
- Strong documentation, process definition, and service standardisation skills
- Experience with automation or scripting (e.g. PowerShell)
- Comfortable working in regulated, audit-aware environments
- Confident communicator with the ability to engage both technical teams and senior stakeholders
Core Values
- Love what you do: We show up each day ready to take on the world. Our passion and intensity set us apart and makes the difference to our colleagues, customers, brokers and carriers.
- Challenge everything: We’re never afraid to question the way that things are done and we constantly challenge ourselves and others to make things better.
- Have fun, be good: Insurance is a serious business, but we don’t take ourselves too seriously. We make it fun to work at CFC, we welcome all viewpoints, and we treat everyone how we would expect to be treated.
Service Delivery Manager - EUT in London employer: CFC
Contact Detail:
CFC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager - EUT in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to service delivery and technical challenges. We recommend doing mock interviews with friends or using online platforms to get comfortable with your responses.
✨Tip Number 3
Showcase your skills! Create a portfolio or a personal website where you can highlight your projects, achievements, and any automation solutions you've implemented. This gives potential employers a tangible sense of what you can bring to the table.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Service Delivery Manager - EUT in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Service Delivery Manager. Highlight your experience with End User Technology and any relevant technical skills, like your hands-on expertise in Microsoft 365 or device management.
Showcase Your Achievements: Don’t just list your responsibilities; show us what you’ve achieved! Use metrics where possible to demonstrate how you've improved service delivery or resolved complex incidents in your previous roles.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Explain why you're passionate about this role and how your values align with ours at StudySmarter. Make it personal and engaging to grab our attention.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at CFC
✨Know Your Tech Inside Out
As a Service Delivery Manager, you'll need to demonstrate strong technical depth in End User Technology. Brush up on your knowledge of Microsoft 365, Intune, and device management. Be ready to discuss specific examples of how you've resolved complex technical issues in the past.
✨Showcase Your Problem-Solving Skills
Prepare to talk about your experience with incident management and root cause analysis. Think of a few scenarios where you led a major incident or resolved a recurring issue. Highlight your hands-on approach and how you ensured timely communication with stakeholders.
✨Emphasise Your Automation Experience
Since automation is key to improving service delivery, be ready to discuss any scripting or automation solutions you've implemented. Share examples of how you've reduced manual effort through self-service or platform optimisation, and how that improved user experience.
✨Communicate Like a Pro
You'll be engaging with both technical teams and senior stakeholders, so practice your communication skills. Prepare to present service insights clearly and concisely. Think about how you can build strong relationships across teams and ensure everyone is aligned on service performance and improvements.