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- Tasks: Handle claims for technology and media, ensuring top-notch service and compliance.
- Company: Join a dynamic insurance company that values passion and innovation.
- Benefits: Competitive salary, professional development, and a fun work environment.
- Other info: Collaborative culture with opportunities for growth and learning.
- Why this job: Make a real impact in the world of mergers and acquisitions.
- Qualifications: Experience in customer service, excellent communication skills, and CII qualifications preferred.
The predicted salary is between 60000 - 75000 £ per year.
A Senior Claims Adjuster is required to further strengthen CFC’s Transaction Liability claims team and to ensure that CFC continues to deliver a high-quality claims service to policyholders, brokers, underwriters and capacity providers. Seeking a conscientious and hardworking claims professional with experience of handling Technology, Media, Intellectual Property claims with potential exposure to other lines, across multiple jurisdictions including the United States, Canada, Australia, United Kingdom and Europe. The role of the Senior Claims Adjuster will involve working closely with CFC colleagues within the Claims, Underwriting, Finance, IT and Products teams whilst being subject to all relevant legal and statutory (including FCA and Lloyd’s) requirements and obligations.
About the role
- Ensure CFC’s claims department continues to act as an effective TPA for its capacity providers in accordance with binding authority SLAs & claims handling agreements, with adherence to Treating Customers Fairly (TCF) and Conduct Risk.
- Proactively handle claims in accordance with CFC Claims Best Practices from first notification of loss (FNOL) to settlement (including coverage, legal liability and quantum analysis) within the scope of CFC’s delegated authorities.
- Foster good relationships with policyholders, brokers, underwriters and capacity providers, and drive excellent customer service.
- Ensure that there is prompt and accurate reserving, identifying and pursuing relevant third-party recoveries and seeking to reduce claims leakage.
- The ability to prioritise where necessary, identifying deadlines such as those stipulated within lawsuits, demand letters and in addressing claims queries.
- Work closely with CFC’s panel of service providers to ensure a quality and value for money service is provided/received within required timeframes and relevant attorney/adjuster guidelines.
- General claims administrative duties such as electronic file management filing and payment requests, and the production of management information.
- Support to the Emerging Risks Claims Manager, the Claims Director and claims team on an ongoing basis; and working closely with underwriters, attending underwriting meetings as appropriate, providing feedback on claims issues/trends to the Underwriting and Products teams concerning the development of CFC’s products and wordings.
- Identify and escalate claims related issues to direct line reports including the Emerging Risks Claims Manager and the Claims Director where necessary.
About you
- We are looking for a candidate who is interested in mergers and acquisitions and transaction liability.
- Experienced at dealing with external stakeholders in a customer service or consultancy environment.
- The ability to prioritise where necessary, identifying deadlines such as those stipulated within lawsuits, demand letters and in addressing claims queries.
- Excellent communication skills, both verbal and written.
- CII qualified expected, DIP CII preferable.
Core Values
- Love what you do: We show up each day ready to take on the world. Our passion and intensity set us apart and makes the difference to our colleagues, customers, brokers and carriers.
- Challenge everything: We’re never afraid to question the way that things are done and we constantly challenge ourselves and others to make things better.
- Have fun, be good: Insurance is a serious business, but we don’t take ourselves too seriously. We make it fun to work at CFC, we welcome all viewpoints, and we treat everyone how we would expect to be treated.
Senior Claims Adjuster – (Transaction Liability) in London employer: CFC
Contact Detail:
CFC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Claims Adjuster – (Transaction Liability) in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance and claims industry. Attend events, join online forums, and don’t be shy about asking for introductions. The more people you know, the better your chances of landing that Senior Claims Adjuster role.
✨Tip Number 2
Prepare for interviews by researching CFC and their claims processes. Familiarise yourself with their core values and think about how your experience aligns with them. We want to see your passion for the role and how you can contribute to their team!
✨Tip Number 3
Show off your expertise! Bring examples of past claims you've handled, especially in Technology, Media, and Intellectual Property. Be ready to discuss how you navigated complex situations and maintained excellent customer service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the CFC team and ready to take on the challenges of a Senior Claims Adjuster.
We think you need these skills to ace Senior Claims Adjuster – (Transaction Liability) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Claims Adjuster role. Highlight your experience with Technology, Media, and Intellectual Property claims, and don’t forget to mention any relevant jurisdictions you’ve worked in. We want to see how your background fits with what we do!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about mergers and acquisitions and transaction liability. Show us how your skills align with our core values, especially your ability to challenge the status quo and provide excellent customer service.
Showcase Your Communication Skills: Since excellent communication is key for this role, make sure your written application reflects that. Keep your language clear and professional, but let your personality shine through. We love seeing candidates who can express themselves well!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at CFC
✨Know Your Claims Inside Out
Make sure you brush up on your knowledge of Technology, Media, and Intellectual Property claims. Be ready to discuss specific cases you've handled and how they relate to the role. This will show that you're not just familiar with the concepts but have practical experience too.
✨Showcase Your Stakeholder Skills
Since the role involves working closely with various stakeholders, prepare examples of how you've successfully managed relationships in previous roles. Highlight your communication skills and how you've navigated complex situations with policyholders, brokers, and underwriters.
✨Demonstrate Your Problem-Solving Ability
Be prepared to discuss how you've approached claims from FNOL to settlement. Think of specific instances where you identified issues, proposed solutions, and ensured compliance with legal requirements. This will illustrate your proactive approach and attention to detail.
✨Embrace the Company Culture
Familiarise yourself with CFC's core values and be ready to discuss how you embody them. Show that you love what you do, are willing to challenge the status quo, and can bring a sense of fun to the workplace. This will help you connect with the interviewers on a personal level.