At a Glance
- Tasks: Support brokers by managing platform operations and enhancing their experience.
- Company: Join a dynamic team focused on digital distribution and innovation.
- Benefits: Gain valuable experience, develop skills, and enjoy a supportive work environment.
- Other info: Opportunity for career growth and continuous improvement in a fast-paced setting.
- Why this job: Be at the forefront of technology and underwriting, making a real difference.
- Qualifications: A-level education and strong communication skills are essential.
The predicted salary is between 36000 - 60000 £ per year.
As a core member of our Platform team—a growing, business-critical unit—you’ll help deliver our digital distribution strategy and increase the proportion of business written through online channels. This is a hands-on role at the intersection of underwriting and technology, focused on improving broker experience at speed and scale.
About the role
As a Platform Support specialist, you will:
- Be the first line of support for brokers: Respond to enquiries promptly and professionally, primarily via our live chat and shared inbox.
- Own platform operations end‑to‑end: Log submissions, issue policies and MTAs, and prepare other documentation accurately and on time.
- Keep momentum on deals: Chase outstanding items (e.g., subjectivities, renewals) and proactively follow up on quotations we’re keen to secure.
- Handle referrals and produce quotes: Turn around platform referrals quickly and consistently within agreed service standards.
- Advise with confidence: Explain product features, advantages, and benefits; answer coverage and wording queries clearly and helpfully.
- Safeguard portfolio performance: Conduct daily risk reviews of broker‑generated quotes to maintain underwriting quality and profitability.
- Drive continuous improvement: Engage proactively with brokers to gather feedback that helps us refine the platform and elevate the experience.
- Support where needed: Carry out ad‑hoc administrative tasks to keep the team running smoothly.
About you
The candidate will have outstanding organisation skills, and be able to prioritise effectively and meet tight deadlines. You will be an excellent communicator and be able to engage with both brokers and colleagues. You must be educated to a minimum of A-level standard, with a view to studying towards CII certification.
Platform Support Specialist in London employer: CFC
As a Platform Support Specialist at our company, you will join a dynamic and innovative team dedicated to enhancing the broker experience through cutting-edge technology. We pride ourselves on fostering a collaborative work culture that values continuous improvement and professional growth, offering opportunities for further education and career advancement. Located in a vibrant area, we provide a supportive environment where your contributions directly impact our digital distribution strategy, making this an exciting place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Platform Support Specialist in London
✨Tip Number 1
Get to know the company inside out! Research their digital distribution strategy and understand how they engage with brokers. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be the first line of support for brokers, being able to explain product features clearly is key. Try role-playing scenarios with friends or family to build your confidence.
✨Tip Number 3
Show off your organisational skills! Prepare examples from your past experiences where you've successfully managed multiple tasks or tight deadlines. This will demonstrate your ability to keep momentum on deals and handle platform operations effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join our Platform team!
We think you need these skills to ace Platform Support Specialist in London
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for the role shine through! We want to see that you're excited about being a Platform Support Specialist and how you can contribute to our team.
Tailor Your CV:Make sure your CV is tailored to the job description. Highlight your organisational skills and communication abilities, as these are key for engaging with brokers and colleagues. We love seeing relevant experience!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. Remember, we’re looking for someone who can communicate effectively, so show us you can do that right from the start!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join the StudySmarter family!
How to prepare for a job interview at CFC
✨Know the Platform Inside Out
Before your interview, make sure you understand the platform's operations and how it benefits brokers. Familiarise yourself with common queries and issues that brokers might face, so you can demonstrate your knowledge and readiness to support them effectively.
✨Showcase Your Communication Skills
As a Platform Support Specialist, communication is key. Prepare examples of how you've successfully communicated complex information in the past. Practice explaining product features and benefits clearly, as this will be crucial in your role.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you prioritise tasks and manage tight deadlines. Share specific strategies or tools you use to stay organised, especially when handling multiple broker enquiries or submissions at once.
✨Emphasise Continuous Improvement
Highlight your proactive approach to gathering feedback and driving improvements. Think of instances where you've contributed to enhancing processes or experiences in previous roles, as this aligns perfectly with the responsibilities of the position.
