Operations Support Team Leader in London
Operations Support Team Leader

Operations Support Team Leader in London

London Full-Time 36000 - 60000 Β£ / year (est.) No home office possible
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At a Glance

  • Tasks: Lead a team to enhance operational processes and ensure business continuity.
  • Company: Dynamic insurance company focused on growth and innovation.
  • Benefits: Gain management experience, work in a collaborative environment, and enjoy a fun workplace culture.
  • Why this job: Make a real impact while developing your leadership skills in a supportive team.
  • Qualifications: Experience in operations and a good understanding of the insurance market.
  • Other info: Join a passionate team that values creativity and challenges the status quo.

The predicted salary is between 36000 - 60000 Β£ per year.

The operations team is a cornerstone in driving change and scaling the business in line with our ambitious growth trajectory. We focus on driving efficiencies and best practices throughout our underwriting processes, challenge how CFC operates today and work at setting up all teams for additional growth.

This Operations Support Team Leader 12 month FTC will be responsible for our operational resilience and business continuity programme, overseeing regular testing and reviews and ensuring our framework is kept up to date. The role gives an opportunity to gain management experience and will work with numerous teams across the business in an extremely collaborative and positive team environment.

In this role you are responsible for handling, monitoring and enhancing centralised processes across the business. This includes:

  • Conducting and monitoring underwriting file reviews across the company.
  • Managing and handling centralised operations queries from people across the business.
  • Overseeing various processes and registers across the business and actioning requests.
  • Improving processes and creating a reporting framework to ensure quality and measurability across the team's output.
  • Setting standards and creating centralised guidance and training for the team.
  • Line-managing a small team of coordinators.

You will be a self-starter who is extremely organised and process driven. We are looking for someone with a good understanding of both the insurance market and support functions who has worked in an operational role previously. The successful candidate must be able to engage with multiple levels of management and stakeholders and have solid business and technical acumen.

You will have a proven ability to multi-task, with previous experience in a role managing several initiatives concurrently of varying sizes. You will bring proven management experience, including successfully line-managing a small team, and demonstrate strong skills in adaptability, time management, and a commitment to excellence.

Core Values

  • Love what you do: We show up each day ready to take on the world. Our passion and intensity set us apart and make the difference to our colleagues, customers, brokers and carriers.
  • Challenge everything: We're never afraid to question the way that things are done and we constantly challenge ourselves and others to make things better.
  • Have fun, be good: Insurance is a serious business, but we don’t take ourselves too seriously. We make it fun to work at CFC, we welcome all viewpoints, and we treat everyone how we would expect to be treated.

Operations Support Team Leader in London employer: CFC

CFC is an exceptional employer that fosters a collaborative and positive work culture, particularly in our London office. As an Operations Support Team Leader, you will not only gain valuable management experience but also have the opportunity to drive meaningful change within our operations team. We prioritise employee growth through training and mentorship, ensuring that every team member feels valued and empowered to contribute to our ambitious goals while enjoying a fun and engaging workplace.
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Contact Detail:

CFC Recruiting Team

StudySmarter Expert Advice 🀫

We think this is how you could land Operations Support Team Leader in London

✨Tip Number 1

Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.

✨Tip Number 2

Prepare for interviews by researching the company and its culture. Understand their values and how they align with yours. This will help you stand out and show that you're genuinely interested in being part of the team.

✨Tip Number 3

Practice your responses to common interview questions, but keep it natural. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your achievements effectively.

✨Tip Number 4

Don’t forget to follow up after your interview! A simple thank-you email can go a long way in leaving a positive impression. Plus, it shows your enthusiasm for the role and keeps you on their radar.

We think you need these skills to ace Operations Support Team Leader in London

Operational Resilience
Business Continuity Management
Underwriting Processes
Change Management
Service Standards Creation
Team Management
Training and Mentoring
Process Improvement
Reporting Framework Development
Stakeholder Engagement
Insurance Market Knowledge
Organisational Skills
Time Management
Adaptability
Multi-tasking

Some tips for your application 🫑

Tailor Your CV: Make sure your CV is tailored to the Operations Support Team Leader role. Highlight your experience in operational roles and any management experience you've had. We want to see how your skills align with our ambitious growth trajectory!

Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Remember, we love candidates who challenge the status quo and bring fresh ideas to the table.

Showcase Your Organisational Skills: Since we're looking for someone who's extremely organised and process-driven, make sure to highlight specific examples of how you've managed multiple initiatives or improved processes in your previous roles. We want to see your ability to juggle tasks like a pro!

Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our collaborative and positive team environment!

How to prepare for a job interview at CFC

✨Know Your Operations Inside Out

Before the interview, dive deep into the operations processes relevant to the role. Familiarise yourself with underwriting file reviews and centralised operations queries. This will not only show your enthusiasm but also help you engage in meaningful discussions about how you can enhance these processes.

✨Showcase Your Management Skills

Be ready to discuss your previous management experience. Prepare examples of how you've successfully led a team, handled multiple initiatives, and ensured quality standards. Highlight your adaptability and time management skills, as these are crucial for the Operations Support Team Leader role.

✨Emphasise Collaboration

Since this role involves working with various teams, demonstrate your ability to collaborate effectively. Share experiences where you’ve worked cross-functionally and how you’ve built positive relationships with stakeholders. This will illustrate that you’re a team player who aligns with the company’s core values.

✨Prepare Questions That Challenge the Status Quo

In line with the company's value of challenging everything, come prepared with insightful questions about current processes and potential improvements. This shows that you’re not just looking to fit in but are eager to contribute to the company’s growth and operational resilience.

Operations Support Team Leader in London
CFC
Location: London
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  • Operations Support Team Leader in London

    London
    Full-Time
    36000 - 60000 Β£ / year (est.)
  • C

    CFC

    50-100
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