At a Glance
- Tasks: Handle E&O and PI claims, ensuring excellent service and proactive communication.
- Company: Join CFC, a pioneering insurance provider with a vibrant culture.
- Benefits: Enjoy a hybrid work environment, competitive salary, and career development opportunities.
- Other info: Be part of a diverse team that values passion, fun, and innovation.
- Why this job: Make a real impact in the insurance industry while working with cutting-edge technology.
- Qualifications: Experience in claims handling and strong customer service skills required.
The predicted salary is between 28800 - 43200 £ per year.
An experienced claims professional is required to further strengthen CFC’s claims team and to ensure that CFC delivers a high-quality claims service to policyholders, brokers, underwriters and capacity providers. We are seeking a conscientious and hardworking claims professional with experience with Errors & Omissions (E&O) / Professional Indemnity (PI) claims within the professions space (architects, engineers, miscellaneous professionals, accountants, and design and construction).
About the role
- The Claims Adjuster, Professions will work closely with CFC colleagues within the Claims, Underwriting, Finance, IT and Products teams whilst being subject to all relevant legal and statutory (including FCA and Lloyd’s) requirements and obligations.
- Proactively handle Errors & Omissions (E&O) and Professional Indemnity (PI) claims on behalf of CFC’s capacity providers from first notification of loss to settlement within the scope of CFC’s delegated authorities.
- Foster good relationships with policyholders, brokers, underwriters and capacity providers, and drive excellent customer service.
- Actively work with a panel of response vendors during claims incidents.
- Ensure that there is prompt and accurate reserving, identifying and pursuing relevant third party recoveries and seeking to reduce claims leakage.
- Work closely with underwriters providing feedback on claims issues/trends and the Products team concerning the development of CFC’s products and wordings.
About you
- We are looking for a candidate who is passionate about Specialty claims and continuing to develop in a growing environment.
- Experienced at dealing with external stakeholders in a customer service or consultancy environment.
- The ability to prioritise where necessary, identifying deadlines such as those stipulated within lawsuits, demand letters and in addressing claims queries.
- The capability of managing the work involved in a variety of Specialty Claims.
Core Values
- Love what you do: We show up each day ready to take on the world. Our passion and intensity set us apart and makes the difference to our colleagues, customers, brokers and carriers.
- Challenge everything: We’re never afraid to question the way that things are done and we constantly challenge ourselves and others to make things better.
- Have fun, be good: Insurance is a serious business, but we don’t take ourselves too seriously. We make it fun to work at CFC, we welcome all viewpoints, and we treat everyone how we would expect to be treated.
About CFC
CFC is a specialist insurance provider, pioneering emerging risk and market leader in cyber. Our global insurance platform uses cutting-edge technology and data science to deliver smarter, faster underwriting and protect customers from today's most critical business risk. Headquartered in London with offices in New York, Melbourne, Sydney, Austin, Madrid, Brussels and Brisbane, CFC has over 1100 staff and is trusted by more than 100,000 businesses across 90 countries. At CFC, insurance isn't just about underwriting. From data science to software development, and digital marketing design, we've got something for everyone. We're passionate about pushing boundaries, thinking differently and building the insurance company of the future. CFC is committed to the principles of equal opportunities and creating an environment in which all individuals are always treated with dignity and respect. We encourage a diverse corporate culture of openness and appreciation to create an environment in which your talent can be developed in the best possible way. Should you require any reasonable adjustments at any stage of the recruitment process please let us know.
Our Hiring Process
- Stage 1: Applied
- Stage 2: Phone screening
- Stage 3: First stage interview
- Stage 4: Second stage interview
- Stage 5: Hired
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Claims Adjuster, Professions in London employer: CFC
CFC is an exceptional employer that prioritises the employee experience, offering a dynamic work culture in the heart of London. With a strong focus on professional development and continuous improvement, employees are encouraged to grow their skills and advance their careers while enjoying a supportive environment that values communication and collaboration. The unique advantages of working in London include access to a vibrant city life and networking opportunities that enhance both personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Claims Adjuster, Professions in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry, especially those who work with claims. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of E&O and PI claims. We want you to showcase your expertise and passion for specialty claims, so be ready to discuss real-life scenarios and how you handled them.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It shows you’re keen and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team at CFC.
We think you need these skills to ace Claims Adjuster, Professions in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Claims Adjuster role. Highlight your experience with Errors & Omissions and Professional Indemnity claims, as well as any relevant skills that match what we’re looking for.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for specialty claims and how you can contribute to our team. Don’t forget to mention why you want to work at CFC specifically!
Showcase Your Stakeholder Experience:Since we value strong relationships with policyholders and brokers, make sure to showcase any experience you have in dealing with external stakeholders. This will help us see how you can fit into our culture.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status directly!
How to prepare for a job interview at CFC
✨Know Your Claims Inside Out
Make sure you brush up on your knowledge of Errors & Omissions (E&O) and Professional Indemnity (PI) claims. Be ready to discuss specific cases you've handled, the challenges you faced, and how you resolved them. This will show your expertise and passion for the role.
✨Build Rapport with Stakeholders
Since the role involves working closely with policyholders, brokers, and underwriters, practice how you can establish good relationships. Think of examples where you've successfully managed external stakeholders and how you ensured excellent customer service.
✨Demonstrate Your Problem-Solving Skills
Prepare to share instances where you've identified and pursued third-party recoveries or reduced claims leakage. Highlight your ability to prioritise tasks and meet deadlines, especially in high-pressure situations.
✨Embrace the Company Culture
Familiarise yourself with CFC's core values: love what you do, challenge everything, and have fun. Be ready to discuss how these values resonate with you and how you can contribute to a positive work environment.
