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- Tasks: Lead a dynamic team providing top-notch support to brokers and underwriters.
- Company: Join a forward-thinking company in the heart of London.
- Benefits: Competitive salary, career development, and a supportive work environment.
- Why this job: Make a real impact in the insurance industry while developing your leadership skills.
- Qualifications: 3+ years in insurance or customer service with strong organisational skills.
- Other info: Exciting opportunity for growth in a fast-paced, collaborative setting.
The predicted salary is between 36000 - 54000 £ per year.
The Broker Support Team Leader role will lead the Broker support team, a newly formed business unit that is responsible for providing first‐class administrative support, which is essential to the smooth, day‐to‐day running of our underwriting function. This team offers dedicated assistance to brokers and underwriters across our teams, helping ensure underwriting operations run efficiently and effectively.
You will oversee a small team of direct reports and play a key role in executing our centralised policy administration strategy. You will also be instrumental in ensuring quality and efficiency across our products and services.
You will oversee the administration of the end‐to‐end underwriting process from logging and processing submissions on CFC's underwriting system to binding and servicing policies. You will work closely with CFC underwriters and underwriting assistants.
Key Responsibilities- Effective management and development of the team including workload management and centralised task management.
- Ensuring the team adhere to agreed upon SLAs.
- Conduct policy administration training and onboarding.
- Ensuring the team is providing excellent administrative support to underwriting teams and service to brokers.
- Managing the underwriting central inboxes and ensuring we are hitting our submission SLAs.
- Servicing quotes requests within CFC's portfolio framework.
- Oversee centralised processes, allocating tasks to multiple teams across our underwriting function and ensuring SLAs are met.
- Answering broker phone calls and triaging or managing queries.
- General ad‐hoc administrative duties as required.
To be considered for this role you must have at least 3 years' experience in insurance or in a customer service role, as well as having:
- Strong organisational skills with the ability to prioritise work to meet tight deadlines and turnaround times.
- Resilient and able to operate effectively and accurately under pressure.
- Excellent level of attention to detail including accurate written and numeracy skills.
- Computer literacy with strong skills in Outlook, Word and particularly Excel.
- Good communications skills, courtesy and patience.
Broker Support Team Leader in London employer: CFC
Contact Detail:
CFC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Broker Support Team Leader in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. This will help you articulate your experience and skills confidently when it counts.
✨Tip Number 4
Don't forget to apply through our website! We love seeing applications directly from candidates who are excited about joining us. Plus, it shows initiative and enthusiasm, which we really appreciate!
We think you need these skills to ace Broker Support Team Leader in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Broker Support Team Leader role. Highlight your experience in insurance or customer service, and showcase your organisational skills. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've managed teams or improved processes in the past. We love a good story!
Show Off Your Skills: Don’t forget to mention your computer literacy, especially with Excel, Outlook, and Word. If you have any relevant certifications or training, make sure to include those too. We’re all about efficiency and accuracy here at StudySmarter!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our fantastic team. We can’t wait to see your application!
How to prepare for a job interview at CFC
✨Know Your Stuff
Make sure you understand the ins and outs of the Broker Support Team Leader role. Familiarise yourself with the underwriting process and the specific responsibilities mentioned in the job description. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
Since this role involves managing a team, be prepared to discuss your leadership style and experiences. Think of examples where you've successfully led a team or improved processes. Highlight your ability to manage workloads and ensure quality service, as these are key aspects of the job.
✨Demonstrate Your Organisational Skills
The job requires strong organisational skills, so come ready to discuss how you prioritise tasks and manage deadlines. You might want to share specific tools or methods you use to stay organised, especially in high-pressure situations. This will show that you can handle the demands of the role.
✨Prepare Questions for Them
Interviews are a two-way street, so prepare thoughtful questions to ask your interviewers. Inquire about the team's current challenges, how success is measured in the role, or what the onboarding process looks like. This not only shows your interest but also helps you gauge if the company is the right fit for you.
