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For Companies At a Glance
- Tasks: Join our tech team to support and enhance IT operations for a global workforce.
- Company: CFC is a dynamic insurance company that thrives on innovation and teamwork.
- Benefits: Enjoy a full-time role with opportunities for growth and a fun work culture.
- Why this job: Be part of a passionate team that values creativity and challenges the status quo.
- Qualifications: Experience in 2nd/3rd line support, strong SQL skills, and knowledge of Windows/Linux required.
- Other info: Work with cutting-edge technology and make a real impact across multiple regions.
The predicted salary is between 36000 - 60000 £ per year.
IT Operations Engineer
Department: IT Operations
Employment Type: Fixed Term – Full Time
Location: London
Reporting To: Dan Bryan
Description
You will be part of the technology team, the engine room of the business, providing bespoke systems that give CFC its competitive advantage in this dynamic marketplace. You will work within our Technology Operations team to provide higher levels of support to our internal and external customers.
In this role, you will be responsible for resolving escalations from the Service Desk incidents and requests, ensuring the stable and efficient operation of our IT infrastructure. You will own BAU project deployments, build CSI initiatives, and provide proactive support and maintenance across all IT Operations functions.
You will enable around 1000 employees, based in the UK, US, and Australia, to operate effectively and efficiently.
About the role
You will provide 2nd and 3rd line support for IT/application incidents and service requests, ensuring timely resolution. Responsibilities include:
Troubleshooting and resolving complex hardware, software, and network issues. You should have experience in:
- Writing and optimizing SQL queries for data retrieval, reporting, and manipulation
- Managing and administering Microsoft 365 services, including Entra ID, Exchange Online, OneDrive, SharePoint, Teams, and Power Platform
- Maintaining and updating automations, reducing repeated calls, and working with CSI & Development teams to improve services
About you
The ideal candidate will have knowledge of Intune management and deployment, supporting Windows and iOS laptops and mobile devices. You should have prior experience in a 2nd/3rd line support role and:
- Strong SQL knowledge
- Strong knowledge of Windows and Linux operating systems
- Experience with virtualization technologies (e.g., VMware, Hyper-V)
- Proficiency in networking concepts (e.g., TCP/IP, DNS, DHCP, VPN)
- Familiarity with cloud platforms (e.g., AWS, Azure) is a plus
Core Values
Love what you do:
We show up each day ready to take on the world. Our passion and intensity set us apart and make a difference to our colleagues, customers, brokers, and carriers.
Challenge everything:
We’re never afraid to question the way things are done and constantly challenge ourselves and others to improve.
Have fun, be good:
Insurance is a serious business, but we don’t take ourselves too seriously. We make it fun to work at CFC, welcome all viewpoints, and treat everyone as we would like to be treated.
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IT Operations Engineer employer: CFC
Contact Detail:
CFC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Operations Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as SQL, Microsoft 365, and virtualization technologies like VMware or Hyper-V. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your suitability for the role.
✨Tip Number 2
Prepare to showcase your problem-solving skills by thinking of examples where you've successfully resolved complex IT issues. Be ready to explain your thought process and the steps you took to troubleshoot and resolve these incidents.
✨Tip Number 3
Research CFC's core values and think about how your personal values align with them. During the interview, share experiences that reflect your passion for your work, your willingness to challenge the status quo, and how you maintain a positive and fun work environment.
✨Tip Number 4
Network with current or former employees of CFC on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and the expectations for the IT Operations Engineer role, which can help you tailor your approach during the application process.
We think you need these skills to ace IT Operations Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly in 2nd and 3rd line roles. Emphasise your skills in SQL, Microsoft 365 services, and any experience with virtualization technologies.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and problem-solving. Mention specific examples of how you've resolved complex IT issues in the past and how you align with the company's core values.
Highlight Relevant Skills: In your application, clearly outline your technical skills, such as knowledge of Windows and Linux operating systems, networking concepts, and cloud platforms. This will demonstrate your fit for the role.
Show Enthusiasm for the Role: Express your excitement about the opportunity to work within the Technology Operations team. Mention how you can contribute to improving services and supporting the company's mission in the dynamic marketplace.
How to prepare for a job interview at CFC
✨Showcase Your Technical Skills
Be prepared to discuss your experience with SQL, Windows, and Linux operating systems. Bring examples of how you've resolved complex IT issues in previous roles, as this will demonstrate your capability to handle the responsibilities outlined in the job description.
✨Understand the Company Culture
Familiarise yourself with CFC's core values: passion, challenging the status quo, and having fun. During the interview, try to reflect these values in your answers and show how you align with their approach to work.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Prepare to discuss specific scenarios where you had to troubleshoot hardware or software issues, and explain your thought process and the outcome.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the team dynamics, ongoing projects, or future challenges the IT Operations team might face. This shows your genuine interest in the role and helps you gauge if it's the right fit for you.
